Community resources
Community resources
Community resources
Jira Service Management
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Im not receiving email notification as a watcher on issues despite adding the ; {{issue.watchers.emailAddress}} query
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Hi all. I have a automation rule going on which directs and special kind of issue right through my project and into another project. Automation basically takes a new issue, create...
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In the Jira Cloud new issue view, the dropdown for status transitions ordering logic is not impacted at all by the order of statuses in the status settings screen (Settings > Issues > Stat...
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If a project is created the following rules are automatically turned on: When a change request is created → then attach the default change management form When a low risk change management ...
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Hi, Can some one will help on how on which field i can capture the status time: for example i want to see the from one status to another how much time it has taken. Please find the attached screen...
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JIRA_TOKEN=\ API of User with org&site admin rights\ JIRA_USERNAME=user@plyme.com JIRA_CREDENTIALS = “Basic ” + base64.b64encode(f”{USERNAME}:{TOKEN}“.encode(“ascii”)).decode(“ascii”) UR...
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Hello, We are using JIRA ITSM in the cloud in conjunction with Azure AD. We have synchronized the Manager and Department attributes from AD to our Jira users, and both are being displayed. How can I...
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Hello Team, Hope you are well! 1. In the manual it says that there will be downtime when binding Jira with AAD using SAML. Will the Jira already created local users and projects be affected and hav...
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I have a customized script created using the script runner fragment option which is used to filter my reports based on custom fields (team, Iteration)we have used groovy script, and for filter...
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Hello when I try to configure the incoming mail in Jira I always recive this error: AuthenticationFailedException: [AUTH] Username and password not accepted. How you can see from the screen...
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Hello everyone, I faced with issue: I have project in jira app(JIra service management) and don`t have project in jira app(Jira software) But if i am not adding employee to jira software this empl...
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I am trying to make automation to update a custom field type (assets objects) using data found within an issues summary. The summary will contain a unique 5 digit ID at the end that I can pull ...
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Started today Feb 16, 2023. When linking a ticket. Ticket summary and Description is now blank.
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Hello I want to provide customer service to people who don't have a Jira account through Jira Service Management. If a person who does not have a jira account registers an inquiry, he or she will...
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Hi. I tried to transit project to other project but I don't how I can do that. Could you tell me how to immigrate project to other project?
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Hi, for some reason recently our managers are not receiving email notifications when a ticket is created listing them as approvers. We think a setting may have been inadvertently changed by our ...
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I have a customized SLA called "Processing Time (Actively Underwriting)" that tracks the time a ticket is "In Progress" (clock starts counting when the status is set to "In Progress" and stops counti...
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**May 2025 Update: ITIL4 certification processes have moved to PeopleCert. https://atv.peoplecert.org/tool-vendor-accreditation/. As a result, our 2023 certification with P...
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I have dug around for this and cannot find an answer. I'm trying to bulk import issues and am using Story, Task, and Sub-Task as hierarchy so there is three levels of nesting. In my file I have Issue...
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I'm trying to set up an automation rule for when a parent is done, move all subtasks to done too. Not sure how to set this up as my attempts are not working. Thank you
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I am trying to create an automation that assigns a ticket to an Agent depending on the Request type the customer uses at the Portal. All of the request types on this portal go to the same Issue Type,...
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So the difficulty I'm having is that I am working to create a JSM for our CS department to replace our current software. One feature they want to retain is that when a ticket is marked as solve...
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I'm creating an issue collector to put on a company portal so users can get help with registering or using the portal. I'd like to gather the user's Name, Email and Phone, along with preferred contac...
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Hello! I changed the content of the notification for when a solicitation is created, of a project which I am one of the administrators. Although when I created a new solicitation to test if it worke...
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When a critical incident is raised through our support portal, it takes exactly 10 min, no less, to get the notifications on my phone. Can this be optimized or changed to be faster?
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- jira-cloud
- opsgenie
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| June 18, 2025 4:57 PM PDT |