Community resources
Community resources
Community resources
Jira Service Management
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Hello! I changed the content of the notification for when a solicitation is created, of a project which I am one of the administrators. Although when I created a new solicitation to test if it worke...
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When a critical incident is raised through our support portal, it takes exactly 10 min, no less, to get the notifications on my phone. Can this be optimized or changed to be faster?
- Question
- jira-cloud
- opsgenie
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Hello, trying to notify team on the progression (status-based) of the children JSM issue. Assuming I have 2 child issues A & B with the link "is child of" my parent issue C. I would like...
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How does Jira find computers on our domain, and what information is pulled once the system is found?
I apologize for the plain question, but I have not been able to find a straight answer or video dictating how this is done. My organization is looking to move to Jira, and our help desk is really in...
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Hello Community leaders, Legacy automation in JSD is not triggering the in certain interval timings. For example : last couple of days what I observed. The rules are stopped triggering around 6 :4...
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Hi Jira Community, Use case: I create a Jira issue and I add a form directly to the issue via the "Add Form" button located at the top of the issue. After I have added the form to the issue, I want ...
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Is there a way to share a ticket if a user is a read only user?
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I have generated multiple API tokens to use as an extension in Airtable, however I keep getting errors in Airtable stating that the token is not valid. Airtable Support is telling me that this ...
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Hey , I'm trying to add people as agents to particular service desk and after resolving bunch of problems with authentication etc i finally stumbled upon ['Invalid request payload. Refer to th...
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I need an automation which does the follow: Trigger: Field value change in CHILD ticket Branch/related issues: Identification of PARENT through JQL Action: Update of field in Parent by doing an av...
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We have what i am going to assume is a custom field setup which is called "Solution Group" when i try setup a custom filter as i want to have each solution group seperated out it then comes up with a...
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Hello, We have set up Insight/Asset management for a customer so that they can register the layout and content of PLC racks or chassis. ObjectTypes such as PLC, PSU, CPU, Input Module, Output Modul...
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Good morning! We have this situation... A user that was an agent for a specific Service Management proyect, now is no longer working as an agent and need to became a customer. ...
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I'm try to lock all the fields when the status of the CR is transitioned to CLOSED. I'm using Automation rule to update the Actual End date, but it fails with the below details. Unknown fi...
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We install JIRA SM DC 5.4.2 on centos7 use trial license. https://www.atlassian.com/software/jira/service-management/download-archives Then create a IT Service management project with demo ...
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Hello my team maxed out the 30 SLA limit, Does requesting additional SLA goal to JIRA support requires payment? Thanks
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is it possible to add more SLA even we reached the 30 limit? what are the ways to do it?
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Can customers 'Request Participants' when creating a ticket / issue? If yes, how do I add this functionality.
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I would like to add a different slack workspace for jira service management using the assist app, however when i go into chat in project settings it says i cant connect to a second slack workspace. ...
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I want to do the Domain verify, but another company is using .mydomain.com and @.mydomain.com how do i get around this? --Jeff
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We have Service Desks we support and there are times when a customer record is created with a incorrect email address. There are times we try and communicate with a customer at the bad email address....
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Hiya, I am sending Jira Cloud issues to Opsgenie as alerts and would like to translate the priority of the Jira issue into its' Opsgenie equivalent. To do so, I have tried using a global policy that...
- Question
- global
- jira-cloud
- opsgenie
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Hi Community! A successful service management solution can’t work unless you have a solid team. In the spirit of Valentine’s day, name a current or former teammate who you appreciate and has been i...
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I'm trying to setup automation for a scheduled issue using Automation for Jira. Within the body of a text field, I would like to reference a future date, the first day of the next month. How can I wr...
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Hi, There are some fields that I'm using to do some logic in my Service Management project. I would like these fields to be set at creation (using scriptrunner, element connect and this alre...
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