Is it possible to create separate knowledge-base articles for different JSM customer-organizations

[Ludvig Hede]

Is there a way to show different knowledge articles depending on which customer oranization the user is added to without adding the customers into the directory and add users into groups?

[Ivan Lima · Accepted solution]

Hey @Ludvig Hede, this is not currently possible based on JSM organizations. You can, however, use groups, as you mentioned. The Atlassian public issues tracker has an open feature request to address that. I'll leave the link here so you can vote and add yourself as a watcher to receive notifications from now on.

• https://jira.atlassian.com/browse/JSDCLOUD-8006

Although it's mentioned in the feature request, I'll also post the article suggested as a workaround: https://confluence.atlassian.com/jirakb/restricting-knowledge-base-articles-to-a-group-of-customers-1224782654.html

[Ludvig Hede]

Hi @Ivan Lima 

Thanks for helping me out here. Thats what I suspected but not hoping for.