Community resources
Community resources
Community resources
Jira Service Management
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Hello! I’m a Product Manager with the JSM Assets team. Audit logs for JSM Assets is something we are going to be prioritising in the very near future. If you have a need for audit logs we would lov...
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Hello. I am currently working to display my JIRA filter on the page of Confluence with JIRA Chart or Table. Why I cannot find the type field: Date on the x/y axis options? Any suggestion for my case?...
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Hello everyone, I am confused with on situation about my admin access rights. I am administrator of jira service management and i have all access to jira but for some reason i can`t access to page ...
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From yesterday me and my team unable to access jira account and work. its showing need permission to access and I am not unable to understand what permission its needed? even I try to contact custome...
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Hi, Good Day, i have a question about the approval automation, hope i will get the answers here from the experts. We have created a approval work flow for the user's to get approval from the...
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Was wondering if it is possible to insert a table into a Jira Service Management request type form. See image for example of want. I want the client side to be able to add requirements. Thanks for an...
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Dear Sir/Madam May I know it's possible to configure an automation rule to update SLA if a field has been updated? Example: field1 has been updated and we will have SLA (10 hours) for that ticket. ...
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Hi All, Using Jira Service Management, and the Jira Service Management ITSM Template, I'm wanting to edit/update the Change Calendar to visually show when there is a conflict between changes...
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I would like to report when a custom field was changed - this is a workaround for SLA since I have a Team-Managed Project. Is there a way or workaround to report when a specific field was changed?
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Is it possible to configure the security settings to limit viewing tickets to only those who are on the ticket? For example, ticket is assigned to "IT" and we want to prevent "Dev T...
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I can upgrade our instance from 4.2.2 to 4.17.1 with no problem. I run into Database issues when I go from 4.17.1 to 4.18.2. Ultimately, I want to get to 4.22.6, because that it the first...
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I used to be able to click on a link and open a jira ticket from a list of items that I export to Google Sheets. Now when I click a link, I note that the URL "https://www.google.com/url?q=" is append...
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Hello, I had a couple of questions about the JSM change calendar, is there a REST API for the calendar? and if I set up a code freeze for a specific date and time will that prevent users from schedul...
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I am using the JIRA Excel Add-in to pull data from JIRA. I had a new request to pull by project type. Is there a JQL field that will allow me to pull all "JIRA Service Management" project...
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Hello all, I'm migrating from JIRA Server to JIRA Cloud. I'm a heavy user of JIRA Assets, and I need to import objects from on-premise CSV files to the cloud instance daily. I've reached to the "gen...
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I am creating a Custom Charts report but when selecting the issue field my Custom Field Checkbox does not populate. Is there another way to report on custom fields created that are checkboxes?
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As the question says, we are looking for a way to disable the confirmation message after someone submits a ticket via the JSM widget. Is there a way to do this?
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We are looking to embed the JSM widget into our website, but we do not need the "Contact Us" button on the page. Is there a way to disable or hide that?
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Buen día, Requiero para validacion de informes, en un filtro o panel , registrar el numero de caso y solo el ultimo comentario realizado en la incidencia. Es posible realizar dicho filtro? Como se...
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Hello, I am attempting to create a dashboard from Jira. We currently use Jira 8.20. Per the Jira schema available from Atlassian, I should be able to link the jira issue to Jira Project and thereaft...
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I'm unable to get the burndown chart to work correctly, there is no burndown being tracked despite issues being completed. I've looked through countless resolutions on the community pages and made su...
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...onsultancy and managed private and public cloud provider to mid-market financial services sector” business that has been in operation for more than 20 years. In 2020, driven largely by challenges of t...
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Where does the data pull in from when using one of this fields in the Linked Jira Field section The information is outdated and I'm trying to update it.
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Hello community, I have followed the guide provided for the math operations in object automation and i have a strange issue: I am using the below smart values and the math operator to calcu...
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