Correction of data

[Conor O'Sullivan]

Hi,

Is it possible to run a script or similar to correct data on tickets? Eg SLA data, if incorrect, can it then be modified via a tolo or script etc?

thank you

[Mark Segall · Accepted solution]

Hi @Conor O_Sullivan and welcome to the community!

Updating SLA data is not possible in JSM.  Jira will automatically set the SLA accordingly based upon  what has been set in the SLA configuration.

If you're looking to mass update something that is under your control, you have a couple options:

OPTION 1: Bulk Edit

If the changes you wish to make are static, you can execute JQL to identify the issues you wish to change and use the Bulk Change function and edit the desired field(s) accordingly.

OPTION 2: Automation

If the updates need to be a little more dynamic, you can use automation to run through and update the fields accordingly.  It could look something like this:

• TRIGGER: Scheduled (Don't worry about what you set here, you can manually force it to execute)
  • Your JQL to identify which issues need to be updated
• ACTION: Edit Issue
  • Select your desired field and value that you wish to update

Hope this helps.

[Conor O'Sullivan]

thank you @Mark Segall