Community resources
Community resources
Community resources
Jira Service Management
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Trying to copy the items from this multiple selection list in the description that gets copied to the ticket created from an automation - How do I use smart values to copy information in such scenari...
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Hi all, I would like to create an automation that will link a newly created issue to an existing one. The use case is the following: I create an issue within a project. The issue h...
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Hey guys! I would like some help in creating a groovy script for jira. When a user is more than 3 months inactive, this script automatically removes them from a certain group. For example: Jira_soft...
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Hello, What is the best practice to migrate/upgrade a project from 'JIRA' cloud to 'JIRA Service Management'? Do I have a way to update/upgrade an existing project? I would like to: * avoid recre...
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Want to create automation rule which will notify IT group when expiry date is near for particular asset like laptop or any software. so how can we use that automation templates and the which fields w...
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We have all our services within the CMDB and are really keen to measure how well they are performing for the business. We are looking to combine the Utility (mainly from service review feedback...
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Hi, This is Blocker Issue raised by the Customer , Please look in to this issue immediately and follow the process to handle the blocker ticket. this is an autogenerated comment when ti...
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I am trying to pull Customer details from Hubspot into Jira to populate customer information. I would like to populate from the customer name their contact information and the organisation t...
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Hi When I transition an issue to "Done" in my service management project, it still shows as Unresolved. How can I fix this? I am open to any suggestions. Thanks
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Hi, How execute iql/aql query in groovy by specific user? Sometime user from context dont have permission to execute query. Change context is not good resolution.
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Hi, I want to create an Approval step based on the trigger when the user pick which Department they are in. Is it possible to add the approval to the cascading field, so that when the user selects D...
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Hello together, I wanted to ask if it is possible to disable or remove the following function. In a service request we have specified the field Desired date. But we would like to remove the pinnin...
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We have a form where customers can enter multiple users in a filed, basically we have it linked to User Picker (multiple users) field type. The issue I have is, I want to create individial ticke...
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Hi! I´m having trouble understanding if this use case is possible to solve in the one (1) asset custom field, and I would be really happy to hear from the community if this is solvable: objects fo...
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Hello, We are investigating the possibility of using Jira Service Management in the Data Center version. We have a question regarding deployment. How does the change from test environment to produ...
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Hello everyone, Is there a way to automatically create an internal note in a Jira ticket when receiving an email that contains its reference?
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in resolve issue screen i added a validator! but it doesnt worked in request portal when i am clicking on resolve this issue. so does workflow validator words on portals? if yes, then how?
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Hi All, I am trying to send slack messages to different channels based on field values. I am able to get several individual configuration to work, but when combined, it only sends the first sl...
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My example: we have a form that a person fills out for unblocking a website via our filtering, which the user gets to by selecting a link on a previous Jira page. I cannot figure out how to make a cu...
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So a fairly basic report you can make in JSM is how many tickets have been marked as Resolved day by day. You can add some filters to that to get a better breakdown. But when trying to work out wh...
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I'm trying to create an OpsGenie alert when a service ticket is created by a specific user (Reporter). However, regardless of whether I use the name of the user or the email address, the alert never ...
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- opsgenie
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Has anyone used an app add-on or script in JSM cloud to build out a request form that books a google calendar event? I have looked for plugins and not found any so wondering if scripting is ...
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Hi, I have a project in JSM. I need to split that project up into three separate projects, while populating all three with the same tickets from the original project. How would I go about doing this...
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I have about 15 internal service desks. I have 1 external user that needs to see 1 of those service desks. I've turned on "Allow portal-only accounts to be created for new customers accessing the ...
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Good afternoon! I have this problem with some automation, that I cannot solve. The original requeriment was to get the amount of time the issue has been in Open status. In order to achieve ...
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