Community resources
Community resources
Community resources
Jira Service Management
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Hi team, I have a custom cascading field and it has 100's of parent and child values. Now I have to create a context for a specific project. Is there any easy way to achieve this?
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I want to retrieve information about assets stored in Jira with the API. How would I for example get all assets in a certain of a certain object type?
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Hi, I am testing out receiving email notifications from JIRA Cloud when a new issue is created, but I am not receiving the email itself. I receive emails if the issue us updated or assigned, but no...
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I have integrated jira in zendesk using api to create an issue in jira when the zendesk ticket is created now what i am searching for is it when the status changes in zendesk the jira status s...
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We happened to receive a notification from a subscription in filters. The problem we can't find is who created that subscription (attach file). Due to not showing the name of the subscription and n...
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Already my automation rules are working when I create a new issue, but when I create a subtask, automation rules gets failed. Please see the error log: is a subtask and subtasks cannot be a...
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Hi, previously whenever we add a comment selecting "Reply to Customer", the customer will receive an email where they can reply to and we will receive the comments under the Comments section. ...
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I think I know the answer here, but want to make sure this isn't just a bug or a misunderstanding. I am looking at these new Team Managed JSM projects I got an email about and trying to see wh...
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Cuando soy la responsable de una tarea pero antes de finalizarla debe pasar por revisión, ¿Cómo hago para agregar a esa persona solo para la revisión? Luego de la revisión necesito seguir como respon...
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I'm testing the Assist app in Teams and I'm seeing something I don't understand. I have tried pushing the app and also manually installing it in teams. The icons show up in teams. W...
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I want to count the number of tickets each one of my support personnel takes individually which I have done, but I only want to count them by calendar day. If I make the time frame in hours, th...
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Our company has a Jira Service Management project that requires a user to login/create an account before they are able to make a request/contact us. I would like to have an FAQ page available to u...
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Hi, Need help in create automation to notify the multiple participants in a ticket
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I have a custom field that lets a user select multiple items in a list. The items in the list are positions needed for approvals (Risk, safety, etc.) Not all positions are needed, so I wa...
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Hello! hope you're well! My customers can see their tickets in the customer portal but only these status: "closed" "resolved" "open". They can't see ticket in these status: "Waiting for Sup...
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I am setting up an Incoming Call Integration and was hoping to use the automated attendant to present the calling with options. The problem that I am having is that I can't seem to figure out h...
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Hi!! So I'm attempting to overwrite an old request type with a new form and when I turn it on it seems to be appending to the existing request type instead of overwriting? The new form is showing at ...
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Hello, I Need to create a form for onboarding and I want to create some automation in the form so that when an answer is chosen, it fills out another field with predetermined answers. For example: ...
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When adding a document (either image, pdf, word) we get the following message. The documents are uploaded to the request but we have problems with the clients when viewing these icons We coul...
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El archivo "VMS Produccion ESSET.xlsx" no se cargó Buenos dias por la presente les informo que tengo este inconveniente cuando quiero subir un archivo xlsx. o .doc me tira error y no me deja subirl...
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I can export only 1000 issues but it has 1026 issues please let me know how to export all the issues
Hi, I can export only 1000 issues but it has 1026 issues please let me know how to export all the issues. Please find the attached SS.
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If a customer responds to a ticket by replying directly to the email instead of responding via the portal or if they send a new email to the custom email configured with JSM, 2 instances ...
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We have tested this function and we found a security breach in that process. If a customer without account submit a ticket on the login free portal, an account is created for him. We haven't found ...
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Hello, I want to make a report on which projects we have "issue link" from the Service Desk project. I couldn't do it with JQL Filter. I am using JQL Extended Search add-on. I couldn't do it again....
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Trying to copy the items from this multiple selection list in the description that gets copied to the ticket created from an automation - How do I use smart values to copy information in such scenari...
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| July 29, 2025 5:22 PM PDT | ||
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