Community resources
Community resources
Community resources
Jira Service Management
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I have a Software object and I would like to email all Software POC's (a custom user attribute). I was thinking about exporting the software information into a spreadsheet and doing a mail merge type...
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I'm working to integrate a Service Management team (SL1 - using Jira Service Management Premium) with a Software development team (SL3 - using Jira Software Standard). At the moment, I'm enabl...
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Hi, I'm looking for a way to use the organization of the user creating a request in a Jira service desk form, to be able to show or hide fields. I.e. if a user is part of OrgA I want to sho...
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Hi Jira users, I am tasked with setting up Jira assets to reflect our setup with servers, applications running on those servers, services connected, Databases etc etc. I am testing it out on ...
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I would like to search for objects using "lookup object" in Jira Automation and branch the flow according to the object type of the objects extracted by the search. I do not know how to specify the ...
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Emails from my outlook account that I send that are unrelated to service through the Jira platform are generating email responses to people not using the platform. I'm guessing this is a configuratio...
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Hello, I am trying to find a way to bulk export Jira Forms using automation. Currently, you can download all of the responses to an Excel, which is fine, but when a Form is submitted, it creates a P...
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Hello Atlassian Community! We are using OpsGenie to manage our on call schedules and we have a use case where we have 5 shifts per week (Sunday to Thursday) and 5 team members in the rotation. The ...
1,349 views 2 0 Deleted user June 8, 2023 -
Hi, Is it possible to run a script or similar to correct data on tickets? Eg SLA data, if incorrect, can it then be modified via a tolo or script etc? thank you
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Hi all, Is there an automation logic I can use that will update card color based on value of custom field? Custom field condition seems to be the blocker for automation here. Thanks, ...
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Hi, I was wondering how one would go about automating tasks on ticket creation based on the reporter's company name? Company name is not accessible via smart values or API (https://your-domain.atlas...
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On the requests page, there is no button for the portal users to go back to creating a new request: Is there a way in which to custom-add a 'Open a new request' button somewhere on this page, to tak...
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We would like to reduce the text that displays for Article previews, is that possible? Ideally we would like just the first line of text to display as the preview. Thanks.
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One of of our screens is a field called Labels: This seems to be a standard field, as I do not find it under Custom Fields. How can I modify the values of this field?
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Hello, I have an object type in Asset with an attribute of type URL set to multiple cardinality. How can I insert multiple URL values in this attribute? Thank You
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Hi All, I am having an problem where an Issue that is now closed was moved from Open directly to Completed, bypassing Work in Progress/Pending. Our SLA Time to First Response didn't have a trigger ...
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When a reporter adds a comment on an existing ticket(Portal), we want that the reporter not receive a email. But when the assignee adds a comment on an existing ticket the reporter receives an email....
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Hello, After integrating Opsgenie with Jira Service Management following this guide: Integrate Opsgenie with Jira Service Management | Opsgenie | Atlassian Support I tried to create an...
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Hi community, I want to resize and configure the texts on the customer portal. However, I couldn't find how to do it. Is it possible to make such a configuration?
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Since my support agents work across different geographies, is there a suitable Salesforce Jira integration/connector that provides in and out multiple language support
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I look forward to learning Assets' features, and what it can do, and tailoring it according to my product. Could you help me out with this? Are there any video tutorials available on the internet, ...
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Custom fields are not added in a customer request form but after creating a issue, unnecessary field
Hi All, Custom fields are not added in a customer request form but after creating a issue, unnecessary fields are shown in agent view of the issue. These custom fields have default values and...
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Currently I am creating Jira issues with Jira Service Management automation, I would like to put {{ issues.key }} in "Linked issues" in Jira issues. Can someone please tell me how to do this?
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I want to implement SLA, where after the issue escalated the SLA should be set by the end of the day, What if the issue would raise at night , and SLA should be set by the end of the day? For example...
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Hi there, I have a custom field that displays assets assigned to a user. The field displays the Label from the object type and for the most part that is ok, but there is a particular object ty...
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