Community resources
Community resources
Community resources
Jira Service Management
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Using automation, is it possible to remove all text after a specific word in the description field? For example I have this in my description: Text Text Text Text [stop] more more more more I want t...
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We had a requirement to lock down transitions on a specific issue type to only Project Admins. When we implemented a Validator on the transitions it removed the Assignee field from the web view. The ...
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I want auto capture user information in Jira Service Management based on customer who raised request
I want auto capture user information in Jira Service Management based on customer who raised request. I tried using Azure AD plugin, after configuring with Azure AD, I am facing the following error ...
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The executive team is requesting to have a board that shows the current tasks that are being worked on by our legal team. Does JIRA have something for the client role to who are in a group (executive...
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I need to rename the field and an option to add another dropdown value which appears in other places (screens). When I go to my project and search for the field I want to edit, I can not find It. Whe...
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We have a dashboard of a service manager project, and we need to give access to another admin user to this dashboard with dashboards, for this admin user all dashboards appear with invalid JQL, ...
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We are looking to update statuses via the comment section for over 50 objects within INSIGHT. Is there a way to add the comments in BULK?
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The list includes default invites from Jira that I didnt add
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Currently we have Jira and JSM in a Data Center. We've built up an implementation of Insight whereby the objects are available on the JSM portal for the external customer to select when logging...
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Hi I am having so many organization to add to my JSM project. So I want import organization based on project specific. Is there any option to do organization import using API in JSM??
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is there a way to Make Comments field Mandatory when the Priority level of an Issue is Changed in Jira Service Management Cloud. Thanks in advance Regards SR
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Hello, We need a feature request which needs to allow customers to edit portal fields which is already a feature request to Jira https://jira.atlassian.com/browse/JSDSERVER-93. But it seems tha...
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I have a cascading drop-down When I select Value from drop-down based on values I need to update the description filed automatically. For example I select A from first drop down and B from second d...
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I want to check how many branches are created in a particular card and have to move that to QA if all branches in that are merged to develop environment in Bitbucket. Please let me know which conditi...
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I can't see the tickets which have been marked as done or the closed tickets in the console of jira service desk
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When a customer of a JIRA Service Desk sends an email to reply to a comment, it does not always add a comment to the ticket. It works in most cases but occasionally we will get one that goes missing....
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Hi, We have recently released helpdesk option for our internal employees to raise requests as part of ITSM flow. But, we are unable to auto-populate the details of this requestor like first and last...
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We are a college, and our students are our customers. The students have SAML SSO logins (just like agents). On first login, there are questions asking the student what department they work for...
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Can the order of a request type be changed in the slack channel drop-down?
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I need a summation equation or a certain form with or with the use of smart values , were the aim of this is to collect (retrieve) the values of a numeric field and calculate the summation of ...
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How can I change fields like category, status, priority etc by sending email by the ticket owner? For eg: as a ticket owner I wish to set the status of the ticket to resolved by sending an email to ...
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Hi together, I would like to know how I can filter an object attribute with AQL and use in the filter the value of another object attribute? I have the following object types: Schema: Employee --...
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Hi Team, we are unable to Migrate Time to SLA plugin via JCMA from server to cloud. Can you please guide us how to fix this bug. Please find attached screenshot for the same. Regards,...
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Customers complain about recieving too many email notifications from JIRA for every message chatting in slack over "tickets" Is there a way to control this? Or Do every customer have to create an at...
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How do you balance creating projects for teams (business and partly-technical teams) that are both working on projects and providing service to internal teams in the organization? I like the f...
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