Community resources
Community resources
Community resources
Jira Service Management
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I'm trying to remove custom fields that are appearing on my workflow screens when I transition to a status in a workflow. For example, when I move the status to In Progress, the popover screen that a...
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I can't access my boards and I didn't delete anything, but they are gone right now, can you help me?
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- jira-service-management
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I have a validator I need to apply on a transition in JSM cloud where not only should there be a linked issue, but the issue type of that linked issue should be Incident. So far I have the followin...
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How do I change the renderer for a custom field? I have a paragraph field in Jira Service Management that is only doing simple text, but I chose that type to allow for rich text, images and URLs. I d...
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Hello my community friends! In our project it requires to have one sub-task per issue type, because to perform tracking and dashboards separately by processes. For example: We have the issues of "...
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Hello, We use automated system messages in Jira Client Assist (JCA) to serve as reminders for my team. Currently they are not going off of business days, and I'm wondering if it's poss...
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I have a user that is trying to leave internal comments when they close a ticket isn't being allowed. The user goes to close out a ticket and the internal comment section isn't allowed. The ...
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We would like to show the number of times an agent has reached out to a client on a specific request or the number of times the ticket has been updated. We are currently running a trial of Cha...
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When are eager to use this option but when can we expect the REST API to read (and write) the organization detail fields? Thanks
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I am the project lead of my division and I am working on migrating the service issues from SharePoint to a JIRA Project. I was told SharePoint comments will not transfer during a migraiton to J...
1,410 views 2 0 Deleted user July 10, 2023 -
I would like to send email notification to deployment team (grp) via a grp email when ever the issue status is changed to 'Ready for Build' I am using this status when the Bug is fixed or when the ta...
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We have an Automation rule with an IF and 7 x ELSE IF. The test is simply Issue matches Organizations in (orgName1, orgName2, orgName3) THEN Add organizations to issue (orgName1, orgName2...
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Hello Team, I have a query on automation rule for updating the custom filed values. Kindly find the Below query. I have three custom fields one is "Application name", "application owner" and "appli...
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I have a dashboard with a pie chart gadget that shows how many tickets have been raised relating to a specific asset The pie chart is showing that over 1000 tickets have been raised with our c...
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Hi, Currently, a colleague is using the Freshdesk Jira connector: https://marketplace.atlassian.com/apps/1220105/freshdesk-jira-connector?tab=support&hosting=cloud Is it possible to link the F...
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I need a rule for that will check some criteria, and if there is a similar ticket, it will create a subtask in that same ticket
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Hey everyone, Running into a little bit of an issue creating an automation that I'd like to operate when a certain JSM form is filled out; after filling out, a new task will be created in a JWM proj...
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My JIRA service management portal only shows requests with the status "Resolved" and with a single request type. The filters don't affect this, except to remove all the requests whenever "Resol...
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We have an email address to receive email and create tickets in our project - ithelpdesk@. Our security team has an email address to do the same thing for their project - security@. Sometim...
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Hi, we are currently using Jira SM (Server) and thinking about transitioning to Data Center. Cloud is, unfortunately, not an option (corporate policy). We want to implement dynamic, conditional for...
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Hello Community, I have a customer filter in JIRA Service Management. I would like to use REST API to load all an overview of all the tickets which are falling into the scope of this filter: ...
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Hello Community, I have a customer filter in JIRA Service Management. I would like to use REST API to load all an overview of all the tickets which are falling into the scope of this filter: ...
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Hey all, first time posting a question so go easy on me :-) Is there a way to get JSM projects synced to Notion? When adding JIRA within Notion via the built in Notion database sync I can only see S...
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Dear all, I have a multi user picker field and a group named respectively "Field" and "Group". I would like to check wether there is at least a user into "Field" who doesn't belong to "Group". On ...
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We are having issues trying to get due date in automations to successfully autofill dates. The autofill for dates work for a parent ticket but does not work for a child ticket (sub-ticket). We have g...
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