Community resources
Community resources
Community resources
Jira Service Management
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How to give user-access below URL? https:/test.atlassian.net/jira/projects As a primary admin, I already given user access but still not able to get project access.
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Hello, I've created several organizations for reporting purposes. i.e. Information Technology with several users within the org. When the emailed service request come in, it automatically will show ...
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Olá, Pessoal! Durante uma tentativa de filtragem (seja pela interface ou pelo JQL), não consigo concluir tal filtro devido ao erro: "O Jira Server foi conectado, mas retornou uma resposta de er...
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Hi Team, I want to add the fields on the below screen (the screen i am getting while moving the ticket from one state to another). How can i do it?
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Hi there, I was wondering if there is a way yet to modify the alignment of the widget upon creation? I found this post from several years ago and it seems it must be done manually. However...
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If you accidentally delete the assets object schema, or you just want to revert some changes or backup an older version of the schema, currently there is no native functionality to do this. Our newl...
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Hello, I'm trying to export support tickets information into google sheet. Everything looks good except that the field resolutiondate is empty for all tickets. I'm exporting 25 f...
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Hi, I know that Labels are not the best way to be used to display a list of issues, but it's widely used. I would like to create a wiki markup formula for a field in my Structure that would sh...
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How are you able to transition an issue that requires a validation Time Spent within Automation. My JSON skills aren't great but am trying. Picked a few examples from Advanced field editin...
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sound profane... I want to set the summary of a new ticket filled with the content of two custom fields. I already created the automation, condition established. But when I tr...
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Hello, I'm using the Discovery tool to import data into Jira Asset. I'm wondering how many files will Discovery import within one synchronization since I haven't found any configuration to change th...
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We wanted to migrate to JIRA from service now. Please assist us in this matter
- Question
- jira-service-management
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I have allowed my customers to submit a jira ticket without logging into Jira using my Project Customer Portal. But along with my Project Portal , user is able to see other project portals on the Hel...
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Hi all. So we have JSM request with form attached to it. And we want to link existing form fields to custom jira fields, so we can properly get data from it. Problem is: when we link form field to j...
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Hello everyone, I would like to automate the notifications in a calendar. In this case I would like it to be a common calendar for all the projects I have created, where I can receive notifications ...
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Hi Team, I have a reporter name (Anna Spell) that has been saved under the wrong email address in my ticket queue. It is a regular customer but my team think they are emailing her when they ar...
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Hi, Is it possible to retrieve the history of an issue's due date in order that the number of changes, and values can be exported for use in external reporting? For example, if there are three issu...
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Hi community, We are trying to distribute JSM work amoungst our on-call team roster. It is a staggered roster with overlap throughout the day and not everyone is working each day. Jira ...
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Hey Guys does anyone know why when I click on 'View Request' in my email thread I get an error message?
- Question
- cloud
- jira-service-management-cloud
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How can you edit a form in customer portal, when it was already submitted and the status already tra
I tested and made a workflow, and added an automation, when the form is submitted it automatically transition in the next status, however I want the form in customer helpdesk be editable in different...
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We're beginning to notice two types of customers (coworkers) forming in our help desk when it comes to how they prefer to communicate about their tickets: (1) email and (2) Microsoft Teams. Is there ...
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I am needing to grab the last name from a string and have it update the Jira field. I have this working for the first name but not sure what the regex should be for the last name rule. Here is the ...
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...eferenceTypeId and referenceObjectTypeId as integers instead of strings (even though the GET response returns strings) but still get the same error. { 'editable': True, 'hidden': False, 'i...
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Hello, I am using the Server version and am only finding solutions to this issue for Cloud. My user is asking to configure the Issue Detail View to include particular fields. I have gone int...
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| July 29, 2025 5:22 PM PDT | ||
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