Community resources
Community resources
Community resources
Jira Service Management
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Hi All, I created a ticket today via Slack and received the following message,' Your request could not be created. Please check the fields have been correctly filled in. This customer is i...
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Is it possible to integrate Opsgenie Cloud with Zabbix in on-prem version ?
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There is a attribute of User type Link User which is configured using some aql queries in a custom field ,I want to make the automation that whenever new asset came in object schema the assigned user...
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We’re excited to announce our early access program for canned responses in Jira Service Management. This new feature will allow project admins and agents to create predefined responses that are frequ...
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SLA is running on holiday as well.
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Hi exports, Our JSM has Priorty level of ticket (1,2,3,4). The Priority 1 ticket is a system down issue which needs our support team to response immediatelly. However during no-working hours eg 6:00...
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Hi, I have integrated service now with Jira, I am able to get the records in Jira but I want the inserted record to view in incident open ticket but currently I am getting my records queue open tick...
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Hi Team， I want to set default option for priority at portal，but how to do that ，thanks！ Now default is “High”，I want to change to medium
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I would like to create an automation that sends a message to Slack whenever an issue reaches the SLA. In addition to displaying the link and description of the issue in the SLA, I do not receive the...
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Does the pause mean it will send all emails that were not sent the day before when it resets? Or are all those emails that were sent after the cap lost forever?
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In Jira service management, Is it possible to transfer the tickets from one customer account to another? Additionally, when we add a customer through an organisation in JSM , how can we view th...
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Hello All, Can someone confirm please what happens to the email I sent to Jira. Does it become an internal note or external comment (visible as well to customer). I would send an email to a team me...
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We are seeking a way to enable our end users (not our agents) to see the status of tickets that have been submitted to JSM via any means - (Slack, Portal, email) by other users. Our end users have ex...
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Question: I'm wondering if there is a way to add an attribute from the Assets configuration directly into a custom context field for an issue. Summary: I understand the process of adding Custom Fi...
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Hi Community, I have a question related to the PostgreSQL for Jira linux based server? My jira instance is running on linux based server. I have to take a DB backup but is giving error for ch...
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Hi! Can we add a note or a message warning before we reply a customer? Context: some internal agents just replied not considering that they're answering directly to a customer and that answer is vi...
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I personally think that in the Halp section, it should rather say Help. That section has the most help out of all of them and is very helpful...
- Question
- halp
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Is it possible to turn on a setting (or something) that will allow for inline images in JSM forms? I did find the option to change the form description boxes into non-plain text forms but they still ...
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...OMPANY>.atlassian.net/rest/api/3/user/email?accountId=true&emailAddress="&A1&"Authorization: Basic "&B1) This sheet will replace our current IT Policy as the golden source of r...
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Good day everyone! New to Jira and actually love it's robustness and versatility. So here is my question. We have an msp that handles our tier 1 and 2 issues. I want to config...
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Sempre que eu comento alguma issue, o solicitante nao visualiza esse comentario, com isso gostaria de saber uma forma de automatizar esse comentario, para quando eu comentar, chegar uma mensagem dire...
- Question
- jira-software
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Hi Community, We hope to see you at Team '23 this year for some fantastic sessions and stand-out keynotes from our founders Scott and Mike, along with Academy Award-Winning Filmmaker James Cameron ...
- Article
- end-bsm
- jira-service-management
- team-23
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Hello, We're trying to create a list of Users that have out of warranty laptops so we can create a Jira ticket for the user to order a new machine. We have assets assigned...
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An Opsgenie alert is assigned to the wrong responder, can add the correct responder but unable to remove the incorrect responder.
- Question
- opsgenie
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My use case is that I want to provide users a direct URL to the change calendar where the view is already filtered to a specific project. I can see that I can include a specific date in the URL (e.g....
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