Community resources
Community resources
Community resources
Jira Service Management
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is there a way i can have a "Add" button on the request page for my project? so let say i have several forms attached to one request type and they fill one but need to fill additional ones as needed...
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Currently we have an addon in our PBX called "VM notify" that handles our after hours helpdesk calls. First thing it does is asks the caller to press 1 for emergency 2 for not an emergency. If they p...
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I have created an automation which triggers when an issue is transitioned from one phase to another. However, every time I run the automation I receive the following error message, "Could not send em...
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I am racking my brain - can someone help? I have 2 object Types Organization Attribute: Orgshort value = Superstore &nbs...
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Good morning, I have cell phone inventory with a contract end date attribute. I would like to have a report or a widget in my dashboard to indicate the cell phones ready for an upgrade. Michel Truc...
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Initially, I tried to retrieve the worklog history of a user by fetching the progress of individual issues. However, this approach did not give me the complete information I needed. Therefore, I am n...
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Recently we starting using Jira Service Management and imported all of out customers from a database into the cloud so they are visible in the Reporter field. Prior to using JSM, the rep...
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Hi All, I need some help. We, on rare occasions, do not receive responses to our replies (or even updated comments/notes) in the ticketing system from our Teachers/Staff. We will check the par...
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I have a main ticket where an internal budget has been approved for X amount. Later, overtime, multiple tickets with invoices are linked to this main ticket. I'm then adding up the invoice values and...
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I have imported one CSV file (basically VMware export). Now I have deleted some VMs from VMware. Now again I exported data from from VMware and imported in Jira Service Management. Old (or deleted...
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I have a couple of services (linked from service registry) assigned to a ticket on a Jira SM board, that I want to send in an email with a jira automation. However, looking up the custom f...
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We are looking at implementing a CMDB and I see that Services (via Affected Services custom field) ties into Change management I want to fully understand how this works, how we need to configure it ...
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Hi, I would like to change the customer name in Opsgenie. I cant find any option to edit this settings. Is it possible to modify the customer name in Opsgenie? Will the customer ID changes also r...
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- opsgenie
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Hello, We contact you because we have randomly an issue with our tickets created automatically with emails (last case was this morning). On our administration tab, part emails, we see an em...
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Hi, I just want to know if there are better ways for the JSM portal to better display information. From an admins perspective, it is great. I want to see what the customer sees on their side through...
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Hi, we have a project with some Admins, who are in charge of different tickets we receive. The problem is that every time some Admin changes the status, or makes a comment we all receive an em...
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I deleted all Projects. Why are all screens and masks still in my list? Is there a good way to batch delete all unused data? I want a fresh start after a long trial.
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Is it possible to default Forms to "internal" after they are submitted via User Portal? While having the Form visible to the Portal User after submission is nice, there doesn't seem to be a way for ...
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Hi community, I am new to JIRA So help me with how to configure approval request to specific type of service request or ticket from customer. I have no idea how to do.
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Hi, I need to view updated time in incident record list view. Currently I am able to add column to the list but unable to get any records in it. I need to view updated time. Is there any option to ...
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Hello friends, I want to migrate a JIRA service management project(cloud) from one organization to another using Migration option. I have Org Admin role in both source and destination. However when I...
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How can we build multi cascading input custom field. I have 3 levels of an entity that needs to be captured while raising request through helpdesk option in Jira Service Management desk.
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My ideal flow is: Open- Approvals-Ready-In progress-Acceptance -Done (* it should be free to move to blocked state from any state except done state)* 2. condition- If open moves to Blocked it should...
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Hi All Is there any way in the Jira Service Management Cloud that a particular status could be customized in such a way that a Particular Priority can be exclusively assigned when a ti...
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Hi All, I created a ticket today via Slack and received the following message,' Your request could not be created. Please check the fields have been correctly filled in. This customer is i...
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