Can Inactive Customer reactive themselves?

[Troy Anderson]

We allow customers to create customer/portal-only accounts on their own (limited to approved domains). 

If I manually deactivate one of those user's access (not delete), does that user have the ability to reactivate the account?

If I delete the account instead, can they just recreate it?

[Joseph Chung Yin · Accepted solution]

@Troy Anderson -

It is my understanding that once a user account is deactivated, system (site) admins are required to support the reactivation process.  User cannot reactive his/her account.

If you delete an user account, then the user should be able to re-create his/her account again against your site/env.  Please take a look at the following links -

https://support.atlassian.com/jira-service-management-cloud/docs/delete-a-customers-account/

Typically, you should just deactivate an existing account and revoke product access of the account instead of deleting the account.  

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Troy Anderson]

Thanks @Joseph Chung Yin

The only thing I would add is that, being portal-only accounts, there is no product access to explicitly revoke (but I suppose there could be a duplicate to check for under Product access).