Community resources
Community resources
Community resources
Jira Service Management
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I just need to import an Organizations List (csv file) to Jira SM, just one column there is in this file. It would be possible?
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hello community, we use the app Dashboard Hub for Jira , to publish dashboards on the customer portal (for non agents) , but pictures from tickets are not displayed. Why? I...
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I want to stop an automated process that adds an internal comment on a Service Desk ticket once the linked development ticket gets resolved. The comment probably originates from an automation that I...
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Hi There, How can I set up a help centre portal in Jira for both external and internal users with customised options? I'm trying to setup a help centre portal for both external and internal us...
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Hi there, is there any manual explaining how to search for issues from the customer's point of view? Our customers complain about the fact, that using a "-" in the search bar excludes the following...
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Can the Canned messages be shared between two employees? For ex: The canned messages written by me can be shared with other user and vise verse. Can other user see my canned messages?
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Can the Canned messages be shared between two employees? For ex: The canned messages written by me can be shared with other user and vise verse. Can other user see my canned messages?
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Hi, I have a date picker field in a help desk form and when selecting a date, it opens a calendar in english (name of the months and days of the week). Is there a way to have this calensar di...
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I would like to display all Tickets related to a customer in the Assets-Field "Customer information"
I would like to display all Tickets related to a customer in the Assets-Field "Customer information" that is displayed in individual Tickets.
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Is there a way to send notifications based on the form and also send it to the specific user?
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Hello, im new at using AQL and im trying to create a filter that will do the next: I have the next graph What i want is to only show the Contracts of the Clients that the User are part ...
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Hello. One of our object groups does not show on the scheme view but is still present on Schema graph and the objects can still be found through search. How can we bring it back to the general...
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i am trying to get form details of a project/issue. i have tried what is written on the documentation page on how to get form details on a project/issue. i copied the python code and substituted the ...
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Hello Team, We are using the Asset Management module in Jira Service Management. I would like to know if it is possible to create the Schema Tree with an upload file. I have been able to upl...
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Hello Atlassian Community, we are currently looking for a solution for a portal for our customers to create tickets etc. Jira Service Management looks like a good choice since we already use Jira ...
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Hello Atlassian Community. we have currently Jira Service Desk (at the end of year we will migrate to cloud) and have an automation rule, which automatically to re-open issue, if a user comment on i...
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To our friends here in the Community, Are you looking to set up Jira Service Management for a business use case (e.g., human resources, marketing, analytics, legal, facilities, etc.) but don’t know...
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Hello Community, What I want to have is a worklfow like this: customer creates a request > agent assigned, replied > customer gets a mail > customer replies in the mail and it's displayed i...
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Hi, Is it possible to recover an accidentally deleted object?
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After the update, we can no longer create wires using basic authorization. Now we want to connect Oauth 2.0, please help us with the connection and provide instructions for connecting. Thank you for ...
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I want to create an incident, let's say I have fields A, B, C, D & E. I want my incident portal or request form to show A, B, C & D fields only while filling the form in portal but E field s...
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If you're using the Opsgenie app on Android you may have noticed that Opsgenie appears to turn on and leave on your DND setting, which can cause you to miss calls and text messages. This is due to a ...
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- opsgenie
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we have Jira service manager, and have connected halp/assist to teams. however when i type anything from a test acc in teams to it i get this message. Sorry, I didn't understa...
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I use epics to connect JSM tickets to ticket in jira software. This has never been a problem until the recent epic upgrade. Does anyone know why my one epic is not showing up in JSM? Ther...
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Hi Team, In order to define some internal metrics, I would like to create a query to obtain the number of labor days elapsed desde la creación de un caso a hoy. I`m using: created < startO...
Atlassian Community Events
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| 32 | |
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| 6 |
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| an hour ago | ||
| Friday | ||
| Thursday | ||
| July 11, 2025 4:42 AM PDT | ||
| July 7, 2025 4:56 AM PDT |