Community resources
Community resources
Community resources
Jira Service Management
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I want to be able to report on the number of times a knowledge article is associated with resolving a support ticket/request, how many new Articles are created from a Support Ticket, and how many Sup...
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Hi - In the customer notifications of a company managed project. Is it possible to send different auto reply emails to my customers, based on their domain? (customers from 'gmail.com'...
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I've added additional option to the field of the request - IT categorization. If the rest of the fields anyone can choose by looking at the whole list, this option I would like to be seen only to two...
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Hello, I have created a customfield and added it to 2 request types but it is visible in only one. In the one where it is not visible, it's showing the bellow (screenshot) error message. Any idea ho...
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Hi community, I'm trying to create an automation when the status of a Jira Service Desk bug is transitioned to "ESCALATED". When this happens, I want to automatically generate a bug in my de...
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First an example of what I have in my Assets in Jira: Let's say I have an Object Schema called 'Internal CMDB' where I store some CI's which I would like to use in tickets. In this 'Internal CMDB...
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Is there any possible way of adding bulk versions into the project without using Script Console and Automation
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We are using Service Desk - and incidents for trouble tickets. When customers create an issue/incident - we process as normal to resolve/close. Looking to understand how long an incident will remain ...
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Hi all, is it possible to send out a message in Slack Chat when a team member changed the Team Alert Policy ? i looked through the available docs but i could not find anything, the activity...
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- opsgenie
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Good morning, A product owner wants to limit the ability of user to transition an issue from To Do status to In Development if a custom field is not valued with "YES". I've researched workflow...
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Dear community members, I would like to kindly ask for advice regarding assets&configuration former mindville/Riada Insight. We are quite big company with thousands of IT assets...
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Hi, In one of the keynotes at Team 23 they showed briefly there's going to be an ability to more easily customize the look of the Help Center. Is there any rough timeline or roadmap item yet for th...
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Hi! We are about to start using Jira SM. And we will use the Knowledge base. I understand that the user writing the Articles in KB are paying for Confluence. But - how is it for our customers, the...
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Hi! How to add comment over Mail Handler in ticket always only by specific user?
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Hello When I say I forgot the jira user password named x@x.com.tr, the password is not reset.
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Hi all, Does anyone know a smart value that will return the rank number of a subtask. for example, I can get the rank number from a smart value specifically. as in {{issue.parent.subtasks.get(0...
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I want to do some fields as mandatory in my Project, Based on some custom field values . 1)Like in Project A , Custom field is "Issue Source" . I want if Issue Source is "Third party" then Custom fi...
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Hello all, I am currently testing Insight for our own licence management. I would like to have the referenced Insight objects displayed more clearly in the service management issue. Unfortunately,...
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Good morning, I have created a Service Project, in in the multiple portal groups. In those Project Groups there a a couple of items. Does one of you know if you (the requester) can choose mul...
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Hi Community, We use JSM with a lot of service desks and users (both agents and customers). My question is divided into two parts: 1. If an employee who has a "customer" access gets promoted and ne...
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Hi i want to get objects ID via rest api and see all this value. in objects i have a fields (mail,apeso,key) and i want to see this fields also
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When I try to raise a ticket via Assist in Teams, I get the following error: Assist (Create ticket with Assist) Unable to raise request You've tried to raise a request, but your tea...
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I've set up a workflow and automations the way so that the customer will receive an email the moment Request will be approved by the manager and move to the Customer Approval status. I've set ...
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I have a project with different connection requests, to all of them I've been able to add same field to Context fields part, but in one of the Connection requests I am not able to do so. This field o...
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Dear All, need help , how to download documentation Jira Service Management(Actually PDF) because documentation any on cloud or website , i need documentation knowledge in PDF
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT | ||
| July 7, 2025 4:56 AM PDT |