Community resources
Community resources
Community resources
Jira Service Management
-
Hi guys, I need help. We have a requirement to set priorities based on the issue type. We are using the JIRA Server 8.20.12 version now. I have written this below code for the Task issue type. ...
-
Hi All, I'm looking if there will be integration with Copado Application and JSM. Currently appeared that from Copado side is possible to integrate with Jira Software only. Cheers, Yavor Hristov
-
i have message Jira noti: New Comment!!! Ticket:xxxxx Summary:xxxx i need lasted comment form ticket send on this API https://notify-api.line.me/api/notify?message=New%20Comment!!!%0ATicke...
-
Quería saber los pasos que tengo que hacer para que el cliente pueda visualizar ciertas cosas. En mi caso quiero que solo pueda visualizar "Solicitud de soporte", "Propuesta de servicio". Estaría que...
-
Hi, I am in the process of creating a new workflow for a project. A field "Assigné" in the current workflow will no longer be in the new workflow. It will be replaced by 2 other fields "En ...
-
Hi, I need help with my issue: In JSM some request types require an approval. Sometimes a certain case requires approval from multiple teams (groups of users) and I want to report on the individual ...
-
Hi, I am trying to enable the new AI feature announced here https://community.atlassian.com/t5/Jira-Service-Management-articles/Atlassian-Intelligence-features-are-now-in-beta-for-Jira-Service/...
-
We have a requirement to sort the displayed issues on a multiple issue picker field. I've attempted adding the sort the customised JQL but still sorts be created / key with the newest at the top. W...
-
Hi, When creating a ticket from the portal, the 'Organizations' is updated automatically according to the values that are defined in the 'Customers'. A few internal teams create tickets directly fr...
-
Hello all, since the update to JSM 5.11.0 we cannot change the author to a customer in the service tickets, only to agents. Before the update tickets were created for customers, now it does not wor...
-
Hello, I have Custom field (Select List). For example: Select 1, Select 2. If Select list is set to Select 2 by customer, I want that severity field automatically selected to Sev-2. Is this possi...
-
What would be best practice to set this up ? I would have to create a new portal for each customer which would be accessible with customers/portals/1 -x ? How could I set up one help Portal f...
-
...eems to be the correct one, so we don't understand why it doesn't evaluate to true and continues with the action after it.
-
How to update the workflow status through the code and hide the transition of those statuses in the view details screen?
-
Since I cannot modify the approval email title in customer notification, I hope to add the sending of approval emails in post functions. I wonder if there is a ready-made template available for the s...
-
Hi there, I'm an IT administrator looking for answers to the following question: Say a previous, now departed member of staff created an Atlassian org / site, then enabled domain validation...
- Question
- cloud
- jira-service-management-cloud
-
Hi there, I'm an IT Admin looking for answers to the following questions: 1. Is Atlassian Access required for the managed accounts features following domain validation? (i.e the functionali...
- Question
- cloud
- jira-service-management-cloud
-
Hi Community! Are you working in accordance with ITSM principles? If so, what tools do you use? Tell me more how these rules work for your team.
-
Hello All, We want to call GitAction from Jira hence we have to send Jira ticket ID dynamically in payload , is there any option to get value and pass to Git Action ? I have seen this ht...
-
...nclude_subdomains": true, "max_age": 600}', 'Nel': '{"failure_fraction": 0.001, "include_subdomains": true, "max_age": 600, "report_to": "endpoint-1"}', 'Strict-Transport-Security': 'max-age=63072000; i...
-
...avigate through projects and their incidents.", "havePermission": true }, "EDIT_ISSUES": { "id": "12", "key": "EDIT_ISSUES", "name": "Edit issues", "type": "PROJECT", "description": "Ability to e...
-
Hi We have a system where we need to manually set a users manager as an approval, as we don't have the automation available to take the information from Active Directory yet. What w...
-
Dears, Is there any way to highlighting some fields in agent portal like make it in different Color or bold or underline. I can make it in the customer portal Easly but in agent porta...
-
We have a requirement such that the workflow status must be updated automatically once some actions performed in the back end. We have 5 different statuses, for close status we can manually close the...
-
Hi all I've just migrated from JIRA server to cloud instance using team managed projects. I'm re-building my workflow and automation rules, and thus far workflow was similar and theref...
Related collections
Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 9:31 AM PST | ||
| February 5, 2025 2:08 AM PST |