Community resources
Community resources
Community resources
Jira Service Management
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My team uses chat (configured on JSM) for raising support tickets. In this case, how can I configure the first response time SLA so that the timer starts when the requestor submits a request in the R...
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I need to edit a name of a customer in a section "CHANNELS & PEOPLE". I am able to edit organization but not the customer name. When I click on "View profile" of the customer I get this page desp...
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Hello, We have a license for jira service desk server (on-premise). We had to upgrade confluence to 8.4 version due to end of life but for this upgrade we had to ugrade our postgresql server to ver...
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I'm currently facing the following problem in the following sample configuration I have an issue of type Epic with an asset custom field of type Country I have an issue of type Task wit...
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Hi All, Having a few issues with Everhour/Jira. 1/In Jira I used to be able to enter a time entry for a developer. It goes like normal hit enter and it defaults back to me with the time...
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Hi Atlassian Community! You’re invited to our upcoming webinar on incident management. In this event on August 16 at 10 a.m. PT, Andrew Ketchum, Incident Manager at Nextiva, and Kate Clavet, Sr. Te...
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We would like to have a User type attribute that allows for multiple entries. Unless I am doing something wrong, the current implementation only allows you to enter one user into the field. Is this s...
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Product: Jira Service Management (JSM) Cloud Q: How can we get data source/schemas/data model from JIRA Assets Schemas? Does JIRA exposes a data connector to be consumed with Power BI as Data source?
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Using Server version of Jira Service Management in our own cloud environment. We have issues with tabs in Screen setup, and in viewing issues, we get a tab when data is entered for any field of that...
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Hello, Checking for a resource that documents if deleting user groups impact other functions within Jira. What is best practices for updating user groups. Thank you
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We recently integrated Opsgenie with Statuspage and we are able to have our Opsgenie alerts create a StatusPage integration. However it's adding all the details from the alert on the SP notification,...
- Question
- cloud
- opsgenie
- statuspage
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Hi, I'm trying to allow only certain people to submit important forms for security reasons. For example, I have forms attached to request types but I only want specific people to be able to view and ...
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Hi! We are currently utilizing Jira Assets and have put in all of our computers associated with each individual user at our company. The following is what we would like to accomplish: When a ...
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We use Jira Cloud. We recently migrated our email service to Microsoft Outlook. The existing default incoming email server is set up for POP but we use Secure IMAP now. How do I update these settings...
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Tl;dr: Atlassian has registered a legal entity in Singapore so Opsgenie and Jira Service Management SMS notifications to subscribers with Singapore phone numbers will be reinstated on January 5th, 20...
- Article
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We have the following IQL / AQL on one of our fields, simplified for this question. "JIRA Service Desk ID" IN (${customfield_10110}) Customfield_10110 is the Organizations field and returns the IDs...
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Hey Atlassian Community! In case you need some extra advice on configuring JSM or maximizing it for an ITSM / ESM use case at your company... we're resurrecting our "Pick our Brain" series of webina...
- Question
- jira-service-desk
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Hi everyone, Using Jira Server v8.20.10 In if-block I wrote the JQL condition: reporter != issue.comments.last.author.name to get an email each time the issue (assigned to me) was commented, but ...
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My company wants to enable SSO with SAML to our inhouse supported provider. When the login is entered, it will then redirect to our authenticator for credential authorization. That authen...
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I currently have different projects setup for our clients. The issues is in the help center when they create a ticket they can see all the different clients. Is there a way I can set a user to only s...
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We do weekly minor releases. We have one UAT Team, half of them test in XRay with the standard Test Executables we have, which capture existing functionality and anything new that has come in f...
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Hi, I want to move a project to archive and when ever required I need to restore it. I need to do these using rest API for Jira cloud. Is it possible to do in JSM cloud??
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Hi. I have two questions. First: Can we make bulk import from Zendesk to Jira Product Discovery? and second: Can we migrate data from an existing subscription of Productboard to JPD?
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Hello, I'm new to Jira, and I'm trying to verify our Email domain. When I copy the values from JIRA DNS record, it has a dot at the end, similar to the below. Is it required to add the dot at t...
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Hey 👋 is there a way, to have the canned responses feature available in the transition screen? Cheers, Alex
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