Community resources
Community resources
Community resources
Jira Service Management
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In the customer portal when customer filters out open and closed issues, he can only see the very recent issues. Can you please help to sort this out?
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Did anyone integrate Cisco WebEX with jira service desk server ? Can you please provide step by step guide for this. We are using JSM Server 4.13.22 version. My requirement is: When a...
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Hi there! We're using the Assets feature of Jira and have created different object schemas with a range of objects. Most of them are hardware devices that undergo a series of events (QA, shi...
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Hi there! We've recently started using "Assets" in JIRA to track the hardware components that we ship to clients. To improve our customer support process, we have linked a specific obje...
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Hi Atlassian Support Team, I can't login anymore. I've configured SSO with Azure Active Directory but now I can't login anymore to the Admin Portal. I get the message: T...
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Previously the customer was able to share issues via his email but now he is unable to share. it says he doesn't have access. I check the customer permission he is using the same email and using the ...
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I have setup an automation rule to transition issues linked with "cloned by", when the linked issue is transitioned, as follows: When the rule runs, I receive the error: Transition issue ...
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Hello, I search how to make alert on empty object: exemple: i add new asset and i forget or d'ont have some info to put in one of the object case, so i what some alert (slack/mail/other) to t...
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Hello everyone, Is it possible to add a custom field below the details of a ticket that displays the last 5 tickets created by the same user? I've attached a photo to with what I want. I h...
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Hi. I try to install Vault password manager but i received an error.
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Before installing Asset Discovery as a service, I was able to export the asset scan zip file(s) to another server using the File/Copy type with UNC path \\cmdbserver\scan folder shared on the cmdbser...
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We can paste images to the paragraph field in traditional form, but why can not do it in advanced form?
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Hello Jira team I would like to ask and consult how we can integrate Jira into our app as a means to gain requests and bug/issue reporting from our customers throughout our App I came across th...
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I'm familiar with ticket support in general, but have little hands-on experience with JSM. I have a small organization (6 to 10) with a small number of high-value customers (~ 75). We only add...
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We use the "Multiple Checklists" app for our onboarding/offboarding tasks and our HR team is wanting to start including items checked off in employee files. My thought is "printing" the tick...
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This article ( https://confluence.atlassian.com/adminjiraserver/migrate-from-server-to-data-center-993929572.html ) notes that to upgrade to Data Center from Server, the apps on the licenses must mat...
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Hi Guys, I need some help with creating an automation rule for this scenario: Project A is JSM and Project B is JS. 1. I want to create a rule that will clone an issue from Project A t...
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Buenas tardes Comunidad Estoy buscando automatizar el envio de correos cuando se abre un ticket en Jira, sin embargo tambien quiero que aparezca en el correo el detalle del ticket. Muchas gracias!!!
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Hey folks. I am trying to limit my asset field by an AQL query. Let's say my attribute on Assets is: myfield What works: myfield="literal value" myfield=${summar...
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Boa tarde Pessoal, Estou com uma dúvida: - Estou fazendo um projeto de Requisições, porém algumas requisições que irão chegar tem informações sensíveis e apenas um grupo de pe...
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Gostaria de criar campos do tipo select field em cascata. Minha intenção é exibir no segundo campo, apenas opções válidas para o primeiro campo informado. Algo como: Sistem...
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I'm trying to get Jira Service Management connected to Opsgenie so that I can create a selection of alerts within Opsgenie. The documentation does not seem to be up-to-date. Where can I find a detai...
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This is the use case I'm looking at: JSM (Cloud) Enterprise - So we have Assets which aren't used at the moment. We onboard employees and contractors through JSM. However, we have a set of contract...
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We just migrated our Helpdesk queue from Halp. We would like to be able to have people in our connected Slack channel type a message and react with the ticket emoji and it automatically create a Gene...
Atlassian Community Events
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