Community resources
Community resources
Community resources
Jira Service Management
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hello, We have a complex scenario where we read keywords to the ticket summary and determine the component and auto assign the ticket. Current this is all a manual multi-step process of...
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Can I create a custom field/dropdown that displays the names of object types? Rather than objects themselves. So I would like to make a dropdown where the user can select which t...
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Good afternoon Everyone, I am looking into OG alert API (and perhaps a python wrapper) at https://docs.opsgenie.com/docs/python-sdk-alert, and I cannot find triggerUrl and triggerDescription paramet...
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I have been given the requirement of sending an alert through JSM whenever a MS Teams meeting is created through the incident. I have Teams integrated already and working properly. However, I do not...
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In Assets I have a Department object that lists all of our organization's departments. It is tied to a People object list that uses Department as one of its attributes. The Reporte...
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I can't seem to make a schema that includes both? It's one or the other but I want there to be a relationship between the asset and the employee. What am I missing?
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I cannot use the @ command to tag names of people in my organization. No name appears once I start typying letters after @. Also, I dont see emails from colleagues when entering an ema...
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We receive requests through an email, and it always has the same structure: Summary = Voicemail message (666666666> 7768) From: 666666666 I am creating an automation to extract that phone number...
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Hi, I am the admin for my Jira organization. I have a Jira service management project that was just switched to a free plan from a standard one. I am wondering how I can see the receipts for previou...
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We are about to roll out a new Service Desk where we also introduce Problem Management and Services to Jira Service Management. I like that it would show changes automatically when an affected servi...
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Hi, Service Desk If I open issue of Service Desk on mobile, can't not see the issue content at all - check screensshots if I open the same issue on PC, it display...
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Hi, I remember when setting up our Service Management project, we would get a green banner, at the top left of the Service Request, when it had been approved. This banner no longer appears after a r...
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I need to automate the process of creating a Jira account for my organization's new member using API calls, Is there any information about this?
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Hello Team, Hope you are doing well. I've added a new request type and i added it in a portal group. I see the change on my side, but it is not updated on customers side. I don't understand. Is ther...
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Hello, I cannot download reports. It stays loading forever. Is there an issue with JIRA? Thanks Rocio
321 views 0 1 Deleted user September 20, 2023 -
Update: Due to a holiday in our US offices, we've moved the release date for these updates to October 11. Hi there I'm Marie and I'm a product manager for Jira Service Management. Earl...
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Hey community, Simple question for which I was not able to dig any info. We want to use a virtual agent for our requests, but the question is am I as an "operator" able to step in the conversat...
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Hi, I am trying to get the schedule of a team for specific dates lets suppose 27 of the last month to 27 of the current month so I apparently use the month parameter and I add the date for some reaso...
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Hi there, I am making an Assets custom field that is going to just list objects filtered by a custom field on a form. I have this line in the Filter issue scope (AQL) "Owner" = ${customfield_10143...
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Was looking for a solution here- We have number of cloud based applications (e.g. SAP), we would like to keep on top of regular - C & A expiry - Contracts - License - SOW (life cycle) - AWS...
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- itsm
- jira-cloud
- jira-service-management
- new-to-jira
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Hi I have a customer asking about RPO and RTO characteristics of OG portion of JSM. please advise where i can find this. thanks peter
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Hi all, Approvers within a workflow are not able to see their tickets. Everything was working as designed but suddenly they can no longer see tickets waiting for their approval. Name...
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Hello all, Our organization is currently attempting to set up SSO OIDC on our JSM Data Server instance. However, we are unable to successfully log on to the Atlassian side of the server when g...
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I am trying to update an approval group by automation to edit the issue and update the value with a value in an asset but when i run the automation its pulling the approval groups for all objects in ...
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Hi there. I am a developer on a team that builds and maintains a web app portal for a service based company. Our users authenticate into our portal via okta. We are looking to integrate Jira Service ...
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