Community resources
Community resources
Community resources
Jira Service Management
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Hi All, We are about to Onboard a new customer onto our Managed Service. They have a worldwide presence and require 24x7 Service for all ticket priorities. Our setup at the moment is to provi...
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I am trying to make a rule that when an issue is created, if the custom field "email address" of that issue matches that field of an issue of type story in a separate project, the issues are linked. ...
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Is it possible to sync the custom field and "Raise this request on behalf of"? Custom field "Name of the user (customfield_11556)"
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Hi, we already use JSM Data center 4.20.21 and Proforma for Jira we would like the completed output from the Forms to be converted into a Confluence 7.13 pages, is this something that can be don...
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Every time we leave a comment to the reporter the ticket status changes from Waiting for Support to Waiting for Customer. I don't what the status to change.
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Hey there, I know this could be easier that I tough: I need to create an automation that when a user creates a new issue and he has an issue in status Closed/resolved: automatically l...
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I have enabled Language Support function and added Danish and Swedish while English being the primary language, so 3 languages total. I have also written translations for the CSAT question in both D...
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i am working on JSM and i create a project when user login with his/her user id,list of issue related to that user will be seen on screen,but can;t find any endpoint which get list of all issue,there...
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Hi, I have setup a JIRA Service desk platform where it creates a new ticket every time even if the subject of the Email is not changed. The scenario is - Step 1) a user (user1@gmail.com) sends a m...
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Hello team, Is there a way where we can populate the exact log message from the Kibana logs in the description of OpsGenie alerts. We had some API endpoints created by our team. We are logging all ...
- Question
- opsgenie
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Does anyone know if there is a way of applying labels or tags to organisations in JSM? We would ideally like to tag each organisation with our customer code convention. Any help or sug...
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Hello team, Is there a way that we can send alerts to the specific user who hitted our endpoint. We had some API endpoints created by our team. We are logging all the logs like for all the CRUD ope...
- Question
- opsgenie
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Hi, Currently I need to active/Deactivate user based on rest api. I am using User management rest api provided below, API(Active):https://api.atlassian.com/users/{acc_no}/manage/lifecycle/enable A...
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Hi, I'm not using Service Management in the intended way and would like some advice please. I have known customers who need to raise feature requests, but I don't have the budget to make them Jira ...
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Hi, Is it possible to put the status field in the form when creating an issue? I have seen that my status field is locked and is not added to any screen. I want to add it to the issue creation...
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Hi, Is it possible to put the status field in the form when creating an issue? I have seen that my status field is locked and is not added to any screen. I want to add it to the issue creation...
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Hi Team, I have a VIP Users group in JSM Datacenter, Regarding this i have a query on VIP users, When any of the VIP users are set as reporter while creating a ticket - the ticket priority should be...
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Can we make a field mandatory based on the value selected for other select list field after ticket c
Hi Everyone!! After ticket creation, I would like to make a field mandatory on Jira ticket based on the value selected for another custom field which is select list. For example: If Handling Team ...
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Hi, we have a need to remind team members that some ticket is hanging on for a long time and needs to be solved ASAP. So we would like to create a notification which is sent by mail to team members. ...
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Hi All! I have created a Jira automation to update a person, send him email when the tickets Warranty end date shows that the warranty will end withing 45 day. Currently the email only shows a list...
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how can i create comment by customer on "customer request" with api?
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Hey everyone! Do you know if there is a way to display linked tickets to the customer on the Jira portal?
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Some requests require approval, but in our service management ticket system, we are unable to send approval notifications. I have already enabled the approval required notification in custom notifica...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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Hi I am creating a flow in power automate to create a jira issue with Microsoft Forms response using Jira connector API. Currently Reporter filed in the Jira issue is showing who created Jira...
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i want to get request type icons(Avatars) from jira service desk in data center but i did not found any API to get jira service desk Avatars. can you please provide me API which gives me Avatars in j...
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