Community resources
Community resources
Jira Service Management
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...dd a public comment directed to the Reporter, the Status does not change to Waiting for Customer and I have to manually transition it without a comment. It does work correctly in reverse (customer c...
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I am trying to create a JQL formula that will show me all of the "active" tickets within a date range that my team is working. As of now, I was using "created" as the driver for the formula but reali...
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Hi I have created a automation which will send out a email containing the date and time a issue was created using the smart value {{issue.created.mediumDateTime}} Not sure why bu...
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Hello I am looking for a new JIRA ITSM (IN, SR, CR & PM) module out-of-the-box implementation and wants to go with standard package option. Can someone suggest, what's the high level ...
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Hello! I'd like to add file attachments to my Canned Responses in Jira. I can't find any way to do this. When I click and drag files (.jpg, .pdf., .docx, etc.) Chrome just opens up a new tab d...
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Hi My Service request is created by email, i just want to automatically update the reporter by using the email of the customer specified on the description (Cf Screenshot). I tried to creat...
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Is it possible to limit who can add or edit the people in the project?
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Hello Community! 👋 It’s time for another quarterly wrap-up of all the new Jira Service Management features, educational content, and events from the past couple of months. We have new Assets feature...
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I want to auto transition to Close status when customer comment contains "ok to close" else the comment contains "reopen" it will auto transition to Work in progress.
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hi, I wanted to know if it was possible to change the list of fields that are required when clicking on "+ Linked issues" inside an issue. If I create an issue via the "Create issue" blue button, e...
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Hi, I am trying to retrieve all custom field ids, names, field types, associated project names, associated issue types but not from the environment but from the database. ok so in customfield ...
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I want to export my fields so I can add a field in the 4th level for all entrys of the 3rd level. However, I am not able to find the export button. Can you help me with an export of the values, possi...
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i need to make a field read only. i want it to be only modified based on automation rules. can i have it read only ?
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Hi Community! I am trying to create an automation showing in one notification email: 1. List of tickets which Warranty end date will finish in 45 day - I have created such an automation 2....
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Hello, How can I modify the alerts' priorities to reflect the ones of tickets coming from Jira Legacy? As of now, all alerts that are opened have the default P3 priority regardless of the priority a...
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Hi, I have a rule in place where when one instance is resolved, it creates another task, it is executing correctly but when I check the audit log I see this error. How do I correct this error?&...
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In this article, we detail the common design patterns for integrations in HR Service Management. Quick primer on the systems that serves HR Service Management use cases. Applicant Tracking System:&...
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How to undo this so I can reconfigure it. I already removed the Assist app from Teams. But this doens't help. Does anyone know how to solve this?
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I've tried to add to the body a form-data parameter with "file" as the key and the path of my attachment as the value. But the API return no content and didn't attach it to the issue. If I put the fi...
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Can't add a field into context fields in request type part of the project. How can I do it?
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HI Team, We have created and integrated Opsgenie with Azure Alerts and is working fine . Now , we need to know what is the lifecycle of generated Alert in Opsgenie or it will be auto closed ...
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- opsgenie
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The custom fields that are organized in Jira Service Management are not appearing in the same order in Jira Cloud for Slack when attempting to create an issue from Jira Cloud using the three-dot menu...
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At this point, I have some several issues marking a workflow status as an approval step. Do you have the same problem?
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I had "JIRA software" for internal development task management I want to create "JIRA service management" for my customer to report their issue and other request. After customer report a ticket on ...
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Hi All, Sorry if this has been asked before, i have a customer who will be sending his cases from ServiceNow to JSM, i am trying to work out the field mapping as well as the field text lengt...
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| Thursday | ||
| September 15, 2025 11:39 PM PDT |