Community resources
Community resources
Community resources
Jira Service Management
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Hello, I have the same question only that the automation must be done in the asset section of Jira Service Management and not in the automation section of the project. It is basically about a sim...
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Is it possible to have a single portal for both internal and external customers, where internal cust
Hey there, I've got a question about the JSM Help Center. Is it possible to have a single portal for both internal and external customers, where internal customers see one set of options and external...
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Hello, Looking for best practices, examples, or ideas from other organizations on ways to keep a project intake process and Epic (project) workflow simple and effective. I'll put our process below f...
- Question
- jira
- jira-server
- jira-service-desk
- server
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We use 3 custom fields on a same Issue Type(named Problem) but with different Request Types. Request Type: Micro > CustomField_1 Request Type: System > CustomField_2 Request Type: Infra...
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Is there a way to set the number of approvers from a specific group? I don't believe it's not possible 😅
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I have a situation that I have a helpdesk on cloud and a support board on jira server. It is an absolute nightmare trying to keep them both synchronised and I have over 100 users (most contractors fo...
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Hola Comunidad, Favor si podrían guiarme, estoy necesitando crear alguna regla o condición que limite la creación de ciertos tipos de incidencias para por ejemplo, solo el Admin, solo el sis...
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I am trying to create a Jira ticket that automatically creates an Azure Devops story. We are using this app: https://marketplace.atlassian.com/apps/1223931/azure-devops-for-jira-integration-migration...
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Hello guys, i need your help please i already have a project HR with an automation of tickets openeds for routin tasks At the moment, tickets are opening automatically and taking ...
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Hi Team, I am customer to some other organization, i want to raise a request in their customer portal on a issue. i raised a Request using rest api. Below was the endpoint. Endpoint : https...
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Hi all, I have created a number of request forms for various issue types. For one of the request forms, I have added required fields that only applies to that specific issue type request form....
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I created an automation and its working fine. But the issues is, it is copying the Asset fields value but also copying the Asset field Key. I want to copy only the value. In Automation Summar...
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I created an automation and its working fine. But the issues is, it is copying the Asset fields value but also copying the Asset field Key. I want to copy only the value. In Automation Summar...
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Hi I cant't find a cloud add-on CSAT offers a popup when solving a ticket Do you use one and which ? Bets regards
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I was previously able to attach a PDF to a canned response, and it would successfully attach when inserting the response into issues. I am trying to do it again for a different canned response and am...
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Hi Team, We were working on a Jira Enterprise for our project. The problem is about giving approvals from Service Desk Customers. We are trying for methods for giving approval access to a customer...
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Hi Team, We were working on a Jira Enterprise for our project. The problem is about giving approvals from Service Desk Customers. We are trying for methods for giving approval access to a customer...
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Bom dia, É possível configurar de alguma forma, para que os prints enviados pelos clientes apareçam junto ao campo de texto? No exemplo da imagem abaixo de "Sample:" colei o print de uma imagem, po...
- Question
- jira-service-management
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I have 4 different SLA's in a large project where 2 to 4 automations will comment or transition to close the issues based on which SLA's have been breached or are about to breach. My question is on ...
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Hello, Checking for best practice when searching for inactive or duplicate users. I currently run a report via system gear and User Mgmt.. This is useful, however I wanted to know...
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Hi, We are looking into Opsgenie usage and the roles that we have defined in Opsgenie. I was wondering what Atlassian suggests best practise when it comes to license usage. A example scenario: A ...
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Hi there, Im trying my first steps with Microsoft Power Automation and having issues to connect with Jira. Does this function only works for Jira Premium members? Thanky for your help!
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Hi, for customer portal configuration I'm creating 2 different asset type (Contatti and Edificio), the first asset reppresent people and the second one the building. For the Con...
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I have created a new project and they are linked with all clients, i need remove the clients in mass
How i do it ? and do I also need to remove this automation of always adding all customers? (By chance, when creating the project, did I select an option)?
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Hi everyone. I would like to block/prevent the transition of a subtask from "to do" to "in progress" when the parent task is not yet to be worked on. That means if I want to move the subtask ...
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| July 29, 2025 5:22 PM PDT |