Community resources
Community resources
Jira Service Management
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I would like to create a custom field called Change_Start_Date. I would like to check to make sure the Start Date is: 30 days from today is the Priority Field is Low 14 days from today if the Prio...
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I can observe the option within my JSM Premium instance; nevertheless, despite attempting various CSV files, I have been unable to activate the "Start import" button. How can I confirm whether this f...
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Hi team, We have two service projects IISD and IS. We want to migrate all the issues from IS project to the IISD project.
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Hello Community! I'm trying to replicate the import of Assets from a URL as specified in https://support.atlassian.com/jira-service-management-cloud/docs/import-data-from-a-web-address/ It w...
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Hi, I'm currently evaluating Jira Service Desk for my company and I saw here that it is possible to select a storage location but there is some data that cannot be stored only on this loc...
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I am just starting out with JSM and I am trying to add a customer. I have successfully created an organisation but when I add the customers email, they get the verification email and have created th...
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How do I edit the fields that appear in each type of resolution ( Completed, in progress...) I need to clear the fields and leave only the necessary ones
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Afternoon all I hope you can help? We have subscribed to the Premium Jira Service Management plan. Ive setup a basic monitoring platform using Amazon Managed Prometheus and Amazon Managed Grafana.&...
369 views 0 0 Deleted user August 15, 2023 -
Hi Is there a way to add multiple addresses in the reply to field? For example i've setup a SLA that when breached notifies the IT team via email, I want the IT team to hit reply all and respond to...
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Hi there! Whenever I try to toggle 'Allow customers to create accounts' in my Jira Service Management settings, the toggle automatically gets removed after saving. Is this not available in th...
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I can't see the forms attached to the ticket in the mobile version
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Hello, With the help of the JİRA form, can we revise a task that has already been opened? I need your support on this. Your suggestions are very valuable to me. Merhaba, jiradaki formlar i...
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Hi Team, I am looking to add an Option for a Custom Field. I navigated to Project Settings -> Custom Fields -> Searched for the Field -> Context and Default Value However, I do not see an...
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Hi, Can an agent fire bulk issues/tickets to multiple requesters/users? is there any add-on for this feature or it has to be via some scripting? For example: we have 10 companies (requesters/users ...
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Hi, I was trying to replicate my Kanban board by clicking the little arrow near by board name -> view all - > click on the 3 dots -> Copy. Post that it creates a copy of the board ...
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In my business, one bad habit our agents get into is to continually add internal comments. Over a period of time it can get to a stage where a ticket may have many updates; however, a customer is no...
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Hello! We're currently creating sub-tasks from forms that customers have submitted from the customer portal, and these sub-tasks are assigned to engineers to fulfill the request. Whilst creating th...
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What is the meaning 'Add a comment from the non quoted email body?' for Mail Handler type Can provide the example. Thanks.
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I've created a filter to show issues and the services which works but if I export it to excel, under Affected services it shows as [no field found].
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Hello! I'm wondering if it's possible to break out and separate the different portals/Service Desks within the Atlassian Assist Slack Bot. So instead of having one Atlassian Assist bot ...
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Hi everyone, My use case: A customer has emailed a new ticket to your service desk (or used the portal). Another person replies to the ticket emails (or the customer has used another email addres...
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Hi all, I'm working on an OpsGenie implementation with ServiceNow, and realized that the documentation for setting up the integration (https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-w...
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Is it possible to clone/duplicate one intake form one project and move it to another project?
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Hello, I have Jira on cloud with a few different products. For the whole company, we have 50 users. We also have some add-ons, but we only need a few people to have access to these. I have used the ...
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Hi, I created a custom field that I want to add to a project. When I'm attempting to add to Request form, I get the 'Fields unavailable in the issue view - these fields will not be available in...
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