Jira Service Management

Dears,  How can I add multiple Attachment filed?  and each attachment filed have description on which doc have to be attached here   

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hello all, I want to extract specific information from the Resources array in AWS Security Hub findings and use this information to create more detailed alerts in Opsgenie. I want to include detail...

• Question
• opsgenie

  Gostaria de adicionar categorias para meu canal de solicitação, mas está bloqueado... como desbloquear?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Seria possível aglutinar solicitações/dúvidas similares com uma única solicitação no canal?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Seria possível fazer o download das informações de solicitação no Jira Service Management para o excel. Quero dizer, seria possível fazer o download da lista abaixo no excel? 

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Olá, estou criando uma plataforma de suporte, todavia, estou tendo problemas com a função "Categoria" do meu formulário. Gostaria de deixar opções padrões, porém, não consigo adicionar. Para o clien...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I am an IT technician for InSync Solutions. There is a user at a remote site that is added as a customer to our Jira Service Desk. The user has logged a couple of tickets via InSync Service Desk. Th...

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hello  I have a requirement that we receive emails from third party vendors and those emails get added to Jira tickets as comments. I have a write an automation on a 'Issue comment' to change a...

• Question
• automation
• cloud
• jira-service-management
• jira-service-management-cloud

I want to create a rule so when an incident is created and the priority is Highest, the Major Incident toggle would be automatically switched on. Is this possible ? I tried to find the Major Incident...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I am trying to create a filter count on my dashboard that tells me if a ticket has breached AND status is not (Closed, resolved, done) AND was created in the last 7 days.   Query: "Time t...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Dear community, I'm currently setting up our service desk and I want to create a custom field with a dropdown list, . While I'm able to do so, using type : "Select List (multiple choices)" and...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi guys,   I am trying to create an asset register in Jira. I have explored a few free apps from the market place, such as Assets and Inventory Plugin and IT Asset Management for Jira. However...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I need a search for every request wich have pdf file in comments.

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi,    Does Jira help with Patch management and RMM?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi guys, I have a simple asset schema Hardware/Laptops in which every object is referenced in Hardware/Tiers object in which every tier has its abbreviation (e.g. MacBookPro is MBP).   My que...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

how to attach PDF into email thru automation?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi,  I'm using automation tasks between JS and JSM with free plan for both. As you know, the Free Plan, per project will have 100 executions/month and I want to upgrade to the Standard Plan to ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, do you guys have a compilation of different jira issues/bugs? With a sample error message/image, steps to reproduce the error, details of error, and the solution. 

• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• jira-software-cloud

Hi,   I try to search cannot find the On Hold  selection. Only Pending  can select   May advise where can i set for the On hold selection?        ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I am trying to generate an automation email that able to collect the data from the fields in the form that has been submitted. Can anyone please help or guide me ?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I am trying to set up an 'Instructions' field with default text that will vary based on which type of issue you're trying to create.  Thanks.

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

If we allow external, email domain-limited customers to create their own portal-only/customer account, do we need to keep "Any Domain" on the Approved domains list (with request access to Service Man...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

We allow customers to create customer/portal-only accounts on their own (limited to approved domains).  If I manually deactivate one of those user's access (not delete), does that user have the...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello Team, good afternoon. I have a question and I would like you to please help me. In jira service management (cloud), in the comments section, there are internal comments, where you can mention...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I have forms that have fields in them. I would like to know if there is a way to either:    1. Base an automation off a Form only field     2. have a form field linked to a Jira...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud