Community resources
Community resources
Community resources
Jira Service Management
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Can we enable SSO login for external clients in JIRA, I am on Standard subscription of JIRA and SSO is already enabled for my internal users. Can we enable it for both external and internal without ...
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I have a project in JSM in my organization account and I have some minor changes in the view pattern. When we set up the approval, we receive a mail in which, when the approver clicks on the "view r...
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I am trying to define the parent and child fields while creating the Jira ticket using Groovy pipeline but it keeps getting failed due to the below error. The child field dropdown gets chang...
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Dear community! I`m new here so hope for your help:) We have a Scriptrunner Listener for linking Jira issues based on custom field value. This is made for our Agents so that if one customer makes ne...
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Hello All. I've had multiple clients ask if it is possible to bookmark or add themselves as watchers to knowledge articles searchable via the Customer Portal. These clients previously had direct acc...
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We are looking to enable MFA/SSO for our customers As per the document - https://support.atlassian.com/security-and-access-policies/docs/enforce-two-step-verification/ , in the section T...
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Hi, I need to maintain Created by/ Updated by field in Jira But I am unable to set the created and updated person in it. Is there any OOTB feature to achieve it ??
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Hi Atlassian Community Members 🙌 Join us for our upcoming webinar on the topic of “Actionable Steps to Automate HR Service Delivery” on August 23rd at 2 p.m. ET, and learn how we c...
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As soon as i hit create. Tried on two different networks and two different browsers.
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I have Integrated service now and Jira when I Insert or update any incident in Jira I am Unable to get the logged in user who modify the incident details. Is there any way to get the logged in...
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Hi Team, We have created a JSM project in our organization and added 3 approval stages. So how do the approvals work ? I don't want him as agents, I want to give him a access to our organi...
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Hi Team, My requirement is to get the status of the Agent whether the Agent is working or on leave. If the agent is on leave then the customer request should be assigned to the next available agent...
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Hi Atlassian. We are having trouble preparing to migrate to the Cloud. Have a 403 error - Error. The request could not be satisfied when we start Prepare your apps. Our server is pinging/connectin...
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I want to get the inbound reference count for an object in an asset. Is it possible to retrieve using asset smart value in JSM automation? I understand that it can be obtained from the API.
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Currently I want to try some automation for tickets generated via email, so I have configured under sandbox. But after the email connection is successful, when there is an incoming mail, the ticket ...
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Hi community! In many occasions we'd like to prevent the email notification send out to the reporter. As it generates a lot of over head. I already implemented a custom transition with a post...
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Hello, Here is the case, since translate options for customer portal (cloud) are a bit limited at the moment has anyone attempted to create their own add-on using Forge or is there any other ...
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Hi guys, When somebody send the email to our 'Default email account' x@keymakr.atlassian.net, Jira creates issue type request = 'New Feature'. How to make it to create 'Suppor...
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Hello I can access cycle time report like this:- This report gives us weekly median. But my requirement is to get the median of the July data. So I want to export ...
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jira service management can help many people. it easily to categories problems and help business workflow
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Hi guys, I hope someone can help me. I need to copy a date stored in an asset object over to a Jira date field. Using automation, I can look up the date from the object but when I try t...
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In Jira Service Management Portal, to download the report for JSM customers, we added the addon My Request Extension for Jira Service Management. Unable to download the request report with insight fi...
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In Jira service management downloads the issues report in Excel or csv format, all fields are downloaded except insight fields. Is it possible to download the report with insight fields?
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Hello! I have been teaching myself JSM for the past few months and have come across an issue I can't figure out: I've added our entire company (about 80 people) as customers to a project. We c...
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I noticed last week that we now need to flag users as Jira Service Management - Customer and have been trying to find an API that will flag that as well as Agent and site access.
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