Community resources
Community resources
Jira Service Management
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Dear community, I have just upgraded our Opsgenie account: https://limehome.app.opsgenie.com/ from free (5 users) to Essentials (with 1 user, my user: kmar.benabdallah@limehome...
- Question
- opsgenie
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Hi I am trying to create a form in a service project. I have followed several guides and videos, but I cannot find the section "Forms". This is what I see under project settings (see at...
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I have a Jira project with four issue types and I have issue in Customer Notification Page. Since there are more issue types and we did customer notifications for one issue type. But the flaw ...
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Hi I am getting this error while attaching my phone no for two factor authentication.
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I need to send the alerts information to a webhook but I don't know how to do that. I tried with the steps given on the following link. https://confluence.atlassian.com/servicemanagem...
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In Jira Service Management, when a customer submits an email request they shortly after receive an email that looks like this: My question is; how can I edit the contents of this email, an prefe...
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Jira is local server v8.20. As administrators, I received a lots of user add in group notifications.. How to disable it? Thanks!
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I have a form for collecting issue, i want to automate in such a way that whenever an issue is created via form and the project type field is not empty then I need to copy that value in the category ...
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Hello, When a generated SLA is still ongoing, its presentation in the ticket's screen includes a status symbol corresponding to a colored clock in blue (still far from breaching), orange (at risk as...
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I have a Project in which I need Approval and it need something to show to specific user show some pop-up to that agent and he should investigate the issue and move the issue to Done. I have...
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Hi there, I have changed the priorities to P1-P5 instead of critical, medium, low. I am able to see Highest, high, medium, low priorities in the service project report gadget when "Inc...
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Dear Atlassian community, I am currently having one error with sending a GET api (without Header): It returns: Action details: Send web request Error publishing webhook. Res...
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Is there a simple way to use the Jira Automation to create a Jira issue as the user that is assigned of an asset? I've created a rule that's an event trigger and it has to run as a specified user. Bu...
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Hi there, In Assets I have an object type that references 'Services'. This second object type just adds more info to the Affected Services due to not being able to modify it in Assets (extra A...
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I have a custom field that on the front end shows a string like variable in an array but I think that when I write JQL for automations and filters it wants me to use a number. For example I see "Team...
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Is there a way to clone automation rules? Thanks!
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Hi everyone, There is a use case for my company that I need help with: Background: We use JSM to serve our internal employees (Customers). Our IT teams are the help desk agents (Agents) Use ca...
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I am looking to create an automation in Jira that sends an email, on a scheduled basis, of all unresolved issues associated with an epic. Is this possible using Jira Automation? As an exampl...
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I need to install Proforma full in our staging area. We have the Proforma lite but we need the full in production. Jira Service Management 5.4.0 Jira Software 9.4.0 Are there instructions to inst...
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Hello everyone, I'm trying to set up a Jira automation that will calcultate a score in function of what you choose. I have five differents fields which are for example : who provided the informati...
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One of our teams is using a new separate Jira instance, and they need to connect to Opsgenie. How can we change the Opsgenie integration to point to the new site? We no longer want it on the o...
- Question
- cloud
- jira-software-cloud
- opsgenie
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I'm trying to set up a Jira automation that will do the following When an issue is created If the type of issue create is Epic and the epic has attachments then for each attachment in the e...
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Hi team, We have multiple portal groups within one project. Project name: ITSD Multiple Portal Groups: 1) Infra and Cloud Ops and then different forms 2) Cyber Security and then select different...
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Hi, I'm trying to create a Slack integration while using JQL for the filter however keep getting the following Invalid JQL output. I've also tried duplicating a previous integration which is getting...
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...ssuetype&expand=editmeta&issuetypeIds&fieldsByKeys=true&startAt=${ startAt ? startAt : 0 }`, });` https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-search#a...
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| yesterday | ||
| August 28, 2025 10:24 PM PDT |