Community resources
Community resources
Community resources
Jira Service Management
-
In service management can't see the client status and client reporter field in the ticket. Is there any setting to enable it?
-
The success of every company depends on customer satisfaction. To ensure this, the right IT Service Management (ITSM) tool is essential. The market leaders in ITSM solutions are Ji...
-
Hi all, since a few weeks there is the new option to add information's to Organizations and customers. We have now informations in there like customer dayrates which I would like to use in ticket...
-
In JPD, issues are not visible to be linked from JIRA project under the 'delivery' tab for few proje
I am having a project in JIRA Product Discovery. When I go to the 'Delivery' tab and try to search for a project, it showing me the corresponding project from JIRA. But under this project, no issues ...
- Question
- cloud
- jira-service-management-cloud
-
The part that was working fine suddenly failed a month ago as shown in the email log of the service management. What should I do?
-
When you create new SLAs, how do you view them? I don't see my custom SLAs in the tickets, I only see the default Time to First Response and Time to Resolution SLAs.
-
This article aims to gather and provide a summary of the activity logs of the alerts created via the Incoming Call Routing integration in different scenarios. High level summary If th...
- Article
- call
- integration
- opsgenie
-
How to customize the titles of the requests when they are created for the first time?
-
I have admin role and I tried to create a behaviours in Script runner about If user select "High" or "Highest" priority, they required put Target end date on those ticket. However, after script enabl...
-
Hello Good afternoon. Could someone help me with a question? I need to make an automation where it should only run when a user X makes this public comment. what would be the variable that brings t...
-
I'm new here and not sure what I'm suppose to be doing
-
When looking at Incoming Call Routing > Incoming Call Usage per User, why don't Incoming Calls and Total Calls match? What is the difference between the two?
-
My team currently uses Insight / Assets to manage our hardware inventory. We use a "Contact" field to assign assets to specific users as assets are deployed. We're looking to add the ability to query...
-
I have no clue what this is or who invited me or why they invited me. I received an email saying “congratulations and welcome to Jira Services Management! To get started resolving requests for ...
-
Almost all of our incident responses require multiple users to share their screens at the same time. While the OpsGenie Conference Bridge is a great tool to keep all of the incident information in on...
- Question
- opsgenie
-
Which product supports automatic issue creation from e-mail sent by a client? In case of a manual update on an issue executed by a support team member the client should be automatically notifi...
-
Hi i would like to know how can I resize my dashboard columns
-
Hi all, We need to enable some Jira automation based on the reporter's grouping information. There are 3 grouping concepts in Jira -- Group, Organization and Team. Group and Organization seems...
-
Hello, I'm trying to remove/hide all signatures from tickets but I can't find the option to hide it. Anyone can help me? Thanks. I have a paid version of Jira.
-
I think I know the answer to this, but thought I would ask the community just in case. I have a Service project that was taken over by a new user and that new user wants a report on the proj...
-
Hello, There are some scenarios where we need to escalate requests to other service desks. In those cases, we would complete some up-front investigation in service desk 1 and then create a separate ...
-
I need to send a weekly report to my customer, i have created the filter but in the subscription am not able to add any customer or a specific single user. Is it possible to automate this using jira...
-
Hi Team, I am planning to write Jira Service Management Certification - ACP 420 Please let me know, if you have any dumps [Question and Answers], PDF's or links to prepare for Certification. T...
-
I'm working on automation to send notifications via slack for unassigned tickets. The default is {{#lookupIssues}} * {{key}} {{/}} which gives me the ticket number alone. I want to include the ...
-
Summary captures the essence of it. We have a NOC which will be raising tickets to our system consisting on Summary and description fields completed only. Our requirement currently is to pull ...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 47 | |
| 14 | |
| 8 | |
| 8 | |
| 7 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| a minute ago | ||
| 4 hours ago | ||
| 5 hours ago | ||
| yesterday | ||
| Tuesday |