Jira Service Management

One of our teams is using a new separate Jira instance, and they need to connect to Opsgenie.  How can we change the Opsgenie integration to point to the new site? We no longer want it on the o...

• Question
• cloud
• jira-software-cloud
• opsgenie

I'm trying to set up a Jira automation that will do the following  When an issue is created If the type of issue create is Epic and the epic has attachments then for each attachment in the e...

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi team, We have multiple portal groups within one project. Project name: ITSD Multiple Portal Groups: 1) Infra and Cloud Ops and then different forms 2) Cyber Security and then select different...

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi, I'm trying to create a Slack integration while using JQL for the filter however keep getting the following Invalid JQL output. I've also tried duplicating a previous integration which is getting...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

...ssuetype&expand=editmeta&issuetypeIds&fieldsByKeys=true&startAt=${ startAt ? startAt : 0 }`, });` https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-search#a...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Dears,  How can I add multiple Attachment filed?  and each attachment filed have description on which doc have to be attached here   

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hello all, I want to extract specific information from the Resources array in AWS Security Hub findings and use this information to create more detailed alerts in Opsgenie. I want to include detail...

• Question
• opsgenie

  Gostaria de adicionar categorias para meu canal de solicitação, mas está bloqueado... como desbloquear?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Seria possível aglutinar solicitações/dúvidas similares com uma única solicitação no canal?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Seria possível fazer o download das informações de solicitação no Jira Service Management para o excel. Quero dizer, seria possível fazer o download da lista abaixo no excel? 

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Olá, estou criando uma plataforma de suporte, todavia, estou tendo problemas com a função "Categoria" do meu formulário. Gostaria de deixar opções padrões, porém, não consigo adicionar. Para o clien...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I am an IT technician for InSync Solutions. There is a user at a remote site that is added as a customer to our Jira Service Desk. The user has logged a couple of tickets via InSync Service Desk. Th...

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hello  I have a requirement that we receive emails from third party vendors and those emails get added to Jira tickets as comments. I have a write an automation on a 'Issue comment' to change a...

• Question
• automation
• cloud
• jira-service-management
• jira-service-management-cloud

Hello,   Is it possible to get the total sum of all values  in Jira Dashboard? Refer to picture below (column Lead Time). Thanks.

• Question
• atl-gruland
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

I want to create a rule so when an incident is created and the priority is Highest, the Major Incident toggle would be automatically switched on. Is this possible ? I tried to find the Major Incident...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I am trying to create a filter count on my dashboard that tells me if a ticket has breached AND status is not (Closed, resolved, done) AND was created in the last 7 days.   Query: "Time t...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Dear community, I'm currently setting up our service desk and I want to create a custom field with a dropdown list, . While I'm able to do so, using type : "Select List (multiple choices)" and...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi guys,   I am trying to create an asset register in Jira. I have explored a few free apps from the market place, such as Assets and Inventory Plugin and IT Asset Management for Jira. However...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I need a search for every request wich have pdf file in comments.

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi,    Does Jira help with Patch management and RMM?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi guys, I have a simple asset schema Hardware/Laptops in which every object is referenced in Hardware/Tiers object in which every tier has its abbreviation (e.g. MacBookPro is MBP).   My que...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

how to attach PDF into email thru automation?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi,  I'm using automation tasks between JS and JSM with free plan for both. As you know, the Free Plan, per project will have 100 executions/month and I want to upgrade to the Standard Plan to ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, do you guys have a compilation of different jira issues/bugs? With a sample error message/image, steps to reproduce the error, details of error, and the solution. 

• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• jira-software-cloud

Hi,   I try to search cannot find the On Hold  selection. Only Pending  can select   May advise where can i set for the On hold selection?        ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud