Community resources
Community resources
Community resources
Jira Service Management
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Hi all, I am trying to export JSM's post-incident review to confluence using the built-in export feature, and realized it only export the very basic information (primarily some built-in metada...
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How can I send an e-mail where the issue key {{issue.key}}, can be clickable like an URL {{issue.toUrl}} ? Like in this example bellow but it is in slack using: <{{issue.toUrl}}|*...
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I have a requirement to deciminate time between normal work hours and after hours when an agent logs time against a ticket. Is this possible?
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Hello, I am searching for possible ways to automate our current Kanban board within Jira. Today, we have a Kanban board with 7 columns. Intake>Discovery>Category Analysis>Category Strategy...
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I'm setting up a demo ticketing system for my work and I set it up so that a service account would be the owner of the environment. I had to rename the account (not change the email), and now it's sa...
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Hello, We are looking to create shared canned responses that agents can use. I have network admin permissions, however, when I go to create a new canned response from an issue I can only see t...
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There is a field that was automatically generated on the Form screen that's named "What is the employee name?". This is not a custom field that I created. It does not appear that I can re...
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I have been reading articles about queries and although are very useful. I do not seem to find a way to pull examples of this month's count of tickets and last year's same month's count of tickets. S...
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Hi, We had a customer who had been given access to a project that they should not have been given access to. It has been removed, but I want to know if there is any way to know how or when that acce...
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Olá, boa noite Utilizamos o Jira para atendimento à clientes externos que não acessam a plataforma e fizemos uma automação que envia o anexo para o cliente através do seguinte código: {...
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The context is the following: Before in our company, google was used as a provider for user accounts, but some time ago we switched to microsoft, the problem is that the Jira admin a...
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I am trying to set a fair alert assignment to rotate between team members in round robin while keeping another rotation for on-call is there a way to rotate alert assignment like round robin automat...
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- opsgenie
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Hi, I am trying to limit the visibility of particular projects in the Help center to specific users. I am following the instruction here: https://confluence.atlassian.com/jirakb/limit-jira-serv...
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I have multiple dashboards and each show different results when viewing this via web browser or the app. Browser version is correct, showing current live incidents. App version shows al...
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Is there a way to make Priority field read only without having to create a new screen for it ?
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Dear community, I have just upgraded our Opsgenie account: https://limehome.app.opsgenie.com/ from free (5 users) to Essentials (with 1 user, my user: kmar.benabdallah@limehome...
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- opsgenie
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Hi I am trying to create a form in a service project. I have followed several guides and videos, but I cannot find the section "Forms". This is what I see under project settings (see at...
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I have a Jira project with four issue types and I have issue in Customer Notification Page. Since there are more issue types and we did customer notifications for one issue type. But the flaw ...
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Hi I am getting this error while attaching my phone no for two factor authentication.
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I need to send the alerts information to a webhook but I don't know how to do that. I tried with the steps given on the following link. https://confluence.atlassian.com/servicemanagem...
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In Jira Service Management, when a customer submits an email request they shortly after receive an email that looks like this: My question is; how can I edit the contents of this email, an prefe...
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Jira is local server v8.20. As administrators, I received a lots of user add in group notifications.. How to disable it? Thanks!
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I have a form for collecting issue, i want to automate in such a way that whenever an issue is created via form and the project type field is not empty then I need to copy that value in the category ...
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Hello, When a generated SLA is still ongoing, its presentation in the ticket's screen includes a status symbol corresponding to a colored clock in blue (still far from breaching), orange (at risk as...
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I have a Project in which I need Approval and it need something to show to specific user show some pop-up to that agent and he should investigate the issue and move the issue to Done. I have...
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