Community resources
Community resources
Community resources
Jira Service Management
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When I click on Xray Document generator from three dots after filtering the issues on which I wan to generate report, I get error message something gone wrong. I have attached the screenshot here. P...
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I created an automation with 2 steps 1. When: Issue Created 2, Then: Add comment (will just add some random comment) When I try to create a ticket from the portal, it doesn't seem to run. ...
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Hello! I'm setting up portal in JSM for my organization and when i did the initial research, i added "learn about" and connected knowledgebase articles to it. Now, one month later, i cannot remember ...
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Hi, I am using the third-party application, i.e., "Halp" to raise the tickets through Slack. Please let me know how to customize the blank space I mentioned with the red box in the screenshot below. ...
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We are creating a form for complaint handling where the initial poster will assign a complaint handler via a customer field, this will then add the complaint handler to the ticket by making them a re...
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I want to move the entire queue from JIRA service management to JIRA software. Please let me know if there is a way to do so.
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Here is the situation. I have 2 people set up as approvers but I really only need one of them to approve it for the issues to proceed. This is happening. However, fi the 2nd person ...
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Hello, I have an issue with missing messages. Some customers reported they send e-mails for the address deifned globally as jira@COMPANY_NAME..atlassian.net. Those messages are not present in&...
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I have multiple Service Desks,one per customer. I would like to have a separate email address for customers to submit service requests based on their Service Desk. For example, Customer A can email "...
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org.postgresql.util.PSQLException: Can't infer the SQL type to use for an instance of com.atlassian.
I am trying to set up a Scriptrunner script to access external pgsql database. I am using the script console to attempt to execute the following code: import groovy.sql.Sql import java.sql.Driver...
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we have a cascading Field i.e, category and Sub-category when category A-mapped with-sub category B few users will be added to watchers, when category A-mapped with-sub category C then some other us...
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Hello everyone, I´ve a question about the Plugin Mail Me. I´m using Legacy Automation in a JSM Help Desk Projekt, and would like to ask if someone has experience if the Plugin "Mail Me" i...
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Hi Jira Support, User had submitted Jira request and did not received email notification. I had check the email, did not received the notification. I tried create a request able re...
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Hi everyone, in Assets we´re trying to import an external oracle database. In the import screen when i try to check the test configuration i get an "Driver not found"-Error (see image). Whic...
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We have set up a rather extensive series of scheduled reports going out each month, reaching both internal and external stakeholders. Unfortunately these schedules were set up by a single user, who h...
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i am trying to list all issues however getting only 50 results is there a way to get all issues in a project i have tried jql search howevet it is also giving 50 results only , there are more ...
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Can customers receive notifications through the app? Is there another way?
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It seems to me from the latest email We just rolled out the customer role to your organization Tecolote. This is a dedicated product access role that you can assign to users from admin.atlassian.com...
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Hello I would like to know if it is possible to remove/deactivate the "goal" SLA by default. I'm not able to remove or deactivate it from the list and once the 1st SLA is reached then the bottom ...
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Hello everyone, As you can see below, I would like to replace ${reporter} with a variable that contains the reporter/current user email address. Can anyone help me please? Thank you, ...
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Sharing experience where proforma forms stop displaying properly after unknown amount of time with JSM 5.10.1 and JS 9.10.1 while deployed on Oracle openjdk 17.x. https://jira.atlassian.com/...
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Summary of Issue No knowledge base articles are listed within the Knowledge Base page on a Service Project. How would this situation happen? Root Cause This happens when a customer has the...
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Trying to create an automation rule to trigger based on a fields changing, and that value gets added to another user field. For example I have fields Approver 1 and Approver 2, once those get ...
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Hi Guys, I was looking for a way to combat Jira issues when it comes to automations. We have a high flow project with alot of tickets coming in with alot of automations running on these tickets. When...
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Summary Within a Post Incident Review, there is a section above the SLAs where a linked Incident will show values such as: Incident created Incident ended or ongoing Time to resolution In...
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Atlassian Community Events
| User | Count |
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| 36 | |
| 15 | |
| 8 | |
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| 6 |
| Subject | Author | Posted |
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| 6 hours ago | ||
| yesterday | ||
| Tuesday | ||
| Tuesday | ||
| July 24, 2025 12:26 PM PDT |