Community resources
Community resources
Community resources
Jira Service Management
-
Hello, I'm trying to get approval from the jira service desk in Microsoft Teams, but I don't get anything, I already installed Assist, the integration is working, what to do?
-
hi team I'm looking to remove a client's access to "project A" so they can no longer create an issue (ticket). This user has access as "people", you have access as "customer". The thing is that I do...
-
I'm using below details to move an issue from one IP resolution stage to another IP resolution stage and also from an IP resolution stage to a Done resolution stage. Transition is happening but comme...
-
I am working on an asset database in JSM and am working to have some fields validated. Is there a validation sting that would make a field required, or cannot be blank? I have found ...
-
Hello, This question is for the free cloud version of Jira. Following this guide: https://support.atlassian.com/jira-service-management-cloud/docs/set-up-an-open-portal/ When I set this up cu...
-
Hi, community. I need your help with an automation that is not running correctly. When an issue is created, I compare a specific field and is it, I edit another field, but when I go to see the logs,...
-
I am trying to set up an automation in a Jira Discovery project that allows me to clone a ticket when a field value is changed. For some reason, the delivery tickets on the delivery tab do...
-
Hello, We are trying to create an automation with multiple variable and I can't find a good way to do it. Here is the resume : We have 5 fields (cascading list) We'd like to determ...
-
I'm trying to accomplish the following: Within our service desk project, we want issues only available/viewable to: - Jira Admins - The Service Management Project Admins\ - Ticket Assignees Basi...
-
Hello all, i'm very new to Jira Service Desk. and want to create a Terms and Conditions check box before submitting a new ticket. Is there anyone who could help. thank you.
-
Batching notifications stacked Is there any way that we can Track/monitor email which are all stacke
if the Batching notifications stacked Is there any way that we can Track/monitor email which are all stacked in que
-
Tenho configurado a abertura de tickets vindo de um email, tudo ocorre muito bem se o conteúdo do email é somente texto, porém se vem alguma assinatura, ou anexo, ou imagem junto, a descrição do tick...
-
I'm trying the forms option and having issues with the information visible on the request, for reporters and agents. I's a simple form, with an initial dropdown menu and three options to chose from,...
-
As the title indicates, when we add Customers as "Request Participants" to Service Requests, those customers do not receive emailed updates on tickets, the tickets are not visible in their customer p...
-
Hi, I am trying to configure Reporter(customer) email notifications for public comments. Currently reporters do not receive email notifications when a 'Share with customer' comment is added....
-
Hi, Time to First response is not showing right in my Jira instance. An example :P2 incident received at 4:25PM and responded at 4:27 PM. so the time to first response is 2mins. But in Jira ...
-
Hi guys, I finished the integration between Jira and Twilio / Whatsapp. Works pretty cool but the images are not working. If I try to open an image has this error: "Something went wrong. ...
-
hi All I am trying to create a automation rule that will create tickets on a scheduled basis. couple of mandatory fields in the ticket form are not available in the "choose fields to s...
-
The customfield “Product (level 2)” on Jira Project. Getting the below mapping Error in the integration. [ERROR] 2023-08-16T12:01:05.385Z - [aca626a30-65-2408-1] Error occurred...
-
What is the escalation process of Atlassian customer support? Who are the stakeholders involved? What are the SLAs?
-
We would like to change the names of some of our custom fields. We can see which projects the custom fields are used in, however, we don't know which forms, automations and workflows these custom fie...
-
Hi I use Microsoft Power Automate and wish to create a Jira issue everytime someone fills out a microsoft form. The issue is, that MPA can connect to Jira, but it cannot find Jira Projects ...
-
Hi Team, We have one JSD project and under that project form we have more than 50+ custom field and all the custom field is hidden at first but with the selection of one custom field the other...
-
Just a quick question. JSM. Q1: Can Dashboards be securely shared with a Customer or is there a 3rd party app that allows this or an App that includes the links to the tickets? We are using ...
-
Summary Sometimes it becomes necessary for management to get a view of how many tickets have been actively worked on, in a particular week. This information may be needed in order to send a report ...
Atlassian Community Events
| User | Count |
|---|---|
| 22 | |
| 9 | |
| 8 | |
| 8 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| an hour ago | ||
| 7 hours ago | ||
| yesterday | ||
| yesterday | ||
| yesterday |