Community resources
Community resources
Jira Service Management
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Hi, I am new to Jira. We are using Jira cloud Premium Cloud I want to generate the Jira issues report in Excel. In that, generates the resolution time( difference between created date and issu...
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Hi there, This returns nothing project = TB AND "Affected device" in iqlFunction("objectType = \"End User Devices\" and Name = {issue.Affected device.name}") BUT if I put Name = "hardcoded name of...
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I added a notification to the scheme for my service project, 3 in fact and I still get no email when a user creates an issue via email.
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Some spammer added me into a project and I keep getting notifications. I cannot leave his project. As far as I read, I can delete my account, but I have some real projects ongoing. Can someone just ...
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I'm trying to integrate Zendesk with Opsgenie knowing that I'm on Essentials plan and as the documentations instruct, I can with the following steps but trying this didn't work , I fi...
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* Can anyone advise re this please? * We are currently on Jira v9.4.2 Thanks for any help. Rgds, Steve G
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We need to restrict the user for creating the new issue type that we are developing. The users of specific role/group should only be allowed to create the issue type, and the issue type is getting se...
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Hi all, I created an automation rule to send email alert when an incident priority is set to P1 - Critical. To test the email is look & content, I initially had it on manual trigger. Then I upda...
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We're implementing the Connector for Salesforce and Jira from Service Rocket (now Appfire) in Jira Cloud. We're setting up this automation that will pull the value of a people field from Salesforce ...
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Would anyone be willing to share resources/screenshots/notes/videos on workflows that you have in place starting with Feature request intake all the way through development and release? I real...
1,117 views 0 4 Deleted user September 22, 2023 -
can we used company managed project for asset tracking system ?????? Would like to see if it's possible to create a company managed project that does the following: 1.Auto-creates a task ...
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During issue creation, images/icons are not visible from the request type drop down. When inspecting the images found Error Message: "You do not have permission to view avatar" ...
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I've created a sub-task of type "Demande de modification" and developed a SIL script for a post-function. My goal is to assign the sub-task to Group only when the assignee of the parent issue belongs...
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Is there a way to allow users to text/SMS their requests (versus email or portal) into a Service Management project?
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Hi, I can´t find where I turn off the email notification when I will close an issue. I don´t want to send an email to the customer when it´s closed. Where do I change that? BR Zandra
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Hello! I have a service desk form for requesting a Purchase Order. The form needs to be displayed in different languages since we support multiple countries. So, I added a variable called "Preferre...
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I have Sciptrunner and tried many JQL's but still not getting correct result. My requirement is When all sub-tasks are Resolved for a parent and parent status should not be Resolved. I tried belo...
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When will Jira Service Management cloud be planned to do data residency in China ?
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There is a (OOB) field called Affected Services. This field is locked and linked to OpsGenie services. If you create an OG service it appears in this field wherever it is used. I have an automation ...
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When Issue is created, edit issue field so that the field matches that of the Epic link's same field
Hello! I am trying to create an automation where: When Issue is created, and Issue Type is one of Story, Bug, Task, or Sub-task, then edit issue field "Custom Field A" so that the field matches that...
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We use Jira Service Management to intake billing and system questions from our suppliers at very high volume, and often times the questions must be addressed not by the Agent, but by another stakehol...
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Hi Team, I have renamed an Issuetype from Knowledge/HTG to Process/HTG, In my service desk project when I'm trying to add a Series it's not allowing me to add and throwing an error saying "Error in ...
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A customer is not receiving responses when we use the 'Respond to Customer' function. The client is set as the 'Reporter', her email is correct, she can login to her jira support account through our ...
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Hi Community, we experience an strange behaviour which we currently cannot make sense of. I have not found anything browsing for it so I thought it´s worth asking here. In our Jira Service Manageme...
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Is there a way to control which colors are used in the Status Overview widget on the Summary tab in Jira Work Management? They are the same in my view. You can see a slight different in th...
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