Community resources
Community resources
Community resources
Jira Service Management
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I have raised a ticket in JSM but it is not raised on behalf of any customer. The SLA - First time to response does not stop even after commenting and tagging myself on the ticket. How does the SLA...
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Does Link Jira Service Management with Jenkins feature work with free plan? I want to see jenkins deployment information on jira so trying to link jira with jenkins using service ID as per the ste...
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When an external request comes to Jira Service Management, the request is operated by connecting the project of "Jira Work". Since a while ago, the project is not shown as shown below. You need ...
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Hello Community, Can you share please some proper documentation on the: -Featured Articles -Labeled Articles And how can they differ in showing based on a customer permission. (Quest...
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In my issue type, I have a field Analyst's email - short answer field type. This field gets auto-populated whenever an analyst creates a ticket with their email address. Now I want to assign that tic...
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It seems like there may be some configuration mistake where the end-users are not able to see and approve the issues they need to. It's also that the approval emails were not sent to them. This b...
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IT service management (ITSM) is a way companies implement and run their IT. It comprises various activities and processes that support the entire lifecycle of an IT service. This includes (but n...
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- ai-post
- jira-service-desk
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Hello i have problem whit login to my admin account. It writes me the account was suspended by admin, but i didnt suspend the account. And the second admin account have same problem.
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Hello, we have multiple projects in JSM and do not want every customer to be able to access them all. We need to allow any customer to create an account as we do not know in advance who needs to b...
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Hello, community. I'm trying to find the previous owner (assignee) of a workstations that we track in Assets. We use an attribute "Assigned to" in objects "Workstations". The attribute on its end re...
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How to link JSM(Cloud) and Sharepoint knowledge? I want to know if I can use the suggestion function on the portal screen. I have looked at the add-ons at the following URL but I am not sure. <...
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About Jira Service Management, Is there difference between the JSM bundle and Production version Confluence ? I would like to know if users who only have JSM would benefit from purchasing Confluenc...
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Is it possible to stop Jira Service Management from sending notification emails to particular domains? We have customers sending out generic notifications to both us and our competitor simultaneously...
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Hi Team, I was wondering if someone could answer my query. I am looking to apply automation that will send an email if the number of Unassigned tickets is more than 10. Has anyo...
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Hi, Is it possible to have a condition for setting the priority to P1 or P2 of incident or service request reserved to a particular user group only? In our company a P1/P2 incident or service reques...
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I have been getting so many invite email bombs for the last 1 day... I did not even click accept on any of those invites and this is what my dashboard looks like: It's still going on......
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Hi, Using Jira Service Management on DC, Jira version 8.22.6 I created a number field to host the year in 4 digits. After editing the field it presents the number with format, adding comma - 2,...
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We have a form we use as a checklist, and it would be great if we could export to PDF but when the fields aren't checked, and it shows all the fields. Is this possible?
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Hello, We want to integrate an automatic flow with opsgenie, that will allow us to update Status page faster. The flow: 1. Opsgenie triggered due to services overload/ network er...
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Hi, I have created an automation to just create a copy of a fix version when a fix version is released. My automation triggers on a Fix version being released and I use smart variables to create a n...
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I don’t know what this site is or how it works I never had a account on it and I want it removed because it’s a scam and a fraud and a fake account and I will report this account to the authorities&n...
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I am working in the Asset portion of JSM and am wondering if there is a way to have an asset attribute auto-populate based on what was filled in or selected in another attribute. For example, i...
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Hi, I am trying to filter alerts with empty note field. I tried many ways but none seem to work. Some examples notes:null notes is null NOT notes
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I have four priorities set up, each with strange, non-sequential ids. Critical is id=2, High is id=3, Medium is id=10100 and Low is id=10101. I am trying to allow a 3rd party API to create tickets (...
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Hello, I'm trying to get approval from the jira service desk in Microsoft Teams, but I don't get anything, I already installed Assist, the integration is working, what to do?
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