Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Not All Request Types Not Being Displayed

LeRoi Mines December 13, 2023

I can't seem to figure this out.  Screen 1 show all of the request types my project has.  However, when I look a ticket on the board and want to change the request type, only those that are of issue type Support are displayed.  (Screen 2.)  I would like the others to be displayed as well.  How can I get all request types to be displayed so that I can choose the one I want?

Many thanks in advance,

LeRoi

Screen 1.jpgScreen 2.jpg

2 answers

1 accepted

4 votes
Answer accepted
Mikael Sandberg
Community Champion
December 13, 2023

This is expected, and it is tied to the issue type that has been set for the request type. You will only see request types in that drop-down list that are tied to the same issue type. So in order to change the request type that is not visible in the list you would first have to change the issue type.

0 votes
LeRoi Mines December 13, 2023

Thank you @Mikael Sandberg !!!  That makes sense and that has helped me solve my problem.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events