Community resources
Community resources
Community resources
Jira Service Management
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I have multiple processes to add approvers to an existing list, but when there are no approvers none of my processes add users to the approvals list. How can I add users to the Approvals list manuall...
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Hello, How to write a script to automate a role when counting issue? I want the letters to be numbered, but not to include the application (key) number. I will be grateful if any...
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I have an existing filter that I add locations to based on a custom field called "store". When a ticket is created, and the "store" custom field is selected, I would like to have the automation check...
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I need an Automation Rule in Jira Cloud to get all comments for all issues on a project that occurred in the last day. I can see how to get all comments for one issue, but not how to get all comment...
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I want to know in jira cloud version when we going to log time in a certain task we have to click ac
According to above image this is the log time button which is situated. It should be access through by clicking actions button. In above image I have marked a certain location. What I want is I ...
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Is it possible to purchase a few 3-4 user licenses for Jira Premium version to enable asset management while continuing to use our existing standard Jira version for other purposes such as software d...
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Hi, we would like to migrate our opsgenie account = https://carhartt-b2c.app.opsgenie.com to another one = https://carhartt-wip.app.opsgenie.com/ while keeping all the settings and the subscription ...
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Calendar - adding calendar subscribtion shows also my priovate work calendar events in the calendar.
I was asked by a college if it is possible to sync outlook calendar events (specific events out of different events added to the calendar) with the existent Jira calendar. Steps I took: 1. Helpdesk...
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Hi there, Maybe a newbee question but I JSM installed with an Approval proces. In order to get more reporting details we are wondering if there are any schemes (datamodels) available in which the ta...
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Hello Community , We’re launching a few exciting new features that will save you loads of time and effort as you set up and customize your team’s company-managed project in Jira Service Man...
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I've recently tried scriotrunner and i started to write a few scripts. after a few tries, the behaviour section stopped loading altogether. I am getting this error : Uncaught (in promise) TypeError:...
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We have a JSM instance with a project for engaging with the healthcare sector. We would like to add one or multiple people a ticket/discussion in the same way you forward an email. The po...
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Hi, Why I keep receiving the email from opsgenie@opsgenie.net with subject "Opsgenie access cannot be revoked for --"
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Hi community, We have an approval mechanism in the project. Notifications are sent via e-mail to the groups that will approve. Approval or rejection can be done by pressing the buttons on the incomi...
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Hi all, I'm looking at how we manage customers on our Service Desk. So far I've found 4 different groupings of customers, and I am lost as to how they interact or which one the Service Desk is respe...
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I just want to some clarification regarding transition and automation using issues transitioned. 1) If you're updating a custom field in the post function of a newly created issue does the c...
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Hi all, My business team needs a view/dashboard with all impactful/critical milestones and historical progress on those milestones. I can use JIRA along with confluence as well. Curre...
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I still don't understand how I can acquire the Jira menagment Institutional license. Could you explain it to me step by step, as I'm having a lot of difficulty.
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Hi everyone, I am using Jira Service Management 5.10.0 and Jira Core 9.10.0 Which Oracle database version or edition is best one Please help.
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New to Jira and working in Jira Service Mgt. building out a project/portal for a customer. I chose the It Service Mgt. template but I am NOT seeing the request types when I go through the chann...
264 views 1 0 Deleted user October 29, 2023 -
Dear People, I am really newbie writing workflow. I need a condition while creating an issue.I have a selective dropdown customfield values as A or B. Then I have another dropdown customfield ...
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I have 2 tickets, ends with -2 and -3 (see the screenshot), my question is why the latest ticket (-3) having the earlier time to resolution?
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Hi, I'm new to Jira, I'm trying to access Jira API by trying to get the issue info like below: GET https://mycompany.atlassian.net/rest/api/2/issue/PROJECT-2 Header: Bearer: API_TOKEN it returns...
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If all of your user licenses are being occupied and you try to add a new user or unsuspend a user, you will not be able to, as Opsgenie will not automatically increase the license count in your insta...
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- opsgenie
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This article covers setting up an integration to create alerts for separate teams depending on the information received. On the Standard and Enterprise plans, you can create a "Global" integr...
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- opsgenie
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| July 24, 2025 12:26 PM PDT | ||
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