Community resources
Community resources
Community resources
Jira Service Management
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Hi all, I'm looking at how we manage customers on our Service Desk. So far I've found 4 different groupings of customers, and I am lost as to how they interact or which one the Service Desk is respe...
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I just want to some clarification regarding transition and automation using issues transitioned. 1) If you're updating a custom field in the post function of a newly created issue does the c...
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Hi all, My business team needs a view/dashboard with all impactful/critical milestones and historical progress on those milestones. I can use JIRA along with confluence as well. Curre...
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I still don't understand how I can acquire the Jira menagment Institutional license. Could you explain it to me step by step, as I'm having a lot of difficulty.
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Hi everyone, I am using Jira Service Management 5.10.0 and Jira Core 9.10.0 Which Oracle database version or edition is best one Please help.
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New to Jira and working in Jira Service Mgt. building out a project/portal for a customer. I chose the It Service Mgt. template but I am NOT seeing the request types when I go through the chann...
264 views 1 0 Deleted user October 29, 2023 -
Dear People, I am really newbie writing workflow. I need a condition while creating an issue.I have a selective dropdown customfield values as A or B. Then I have another dropdown customfield ...
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I have 2 tickets, ends with -2 and -3 (see the screenshot), my question is why the latest ticket (-3) having the earlier time to resolution?
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Hi, I'm new to Jira, I'm trying to access Jira API by trying to get the issue info like below: GET https://mycompany.atlassian.net/rest/api/2/issue/PROJECT-2 Header: Bearer: API_TOKEN it returns...
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If all of your user licenses are being occupied and you try to add a new user or unsuspend a user, you will not be able to, as Opsgenie will not automatically increase the license count in your insta...
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This article covers setting up an integration to create alerts for separate teams depending on the information received. On the Standard and Enterprise plans, you can create a "Global" integr...
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The incoming data received from an integrated tool can be very helpful for troubleshooting issues or structuring your alert fields properly. From time to time, you may need to figure out why ...
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Before a user can be deleted, they must be removed from all escalations, schedules, integrations, etc. Users can be deleted from the Users list under Settings> Users. If y...
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This article will demonstrate how to remove a user from a schedule without messing up the final rotation. Sometimes, when you remove a user from a schedule, the final rotation gets thrown out...
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The alias field in Opsgenie is used to match actions on an integration to the correct alert. Please note that these instructions only apply to the Standard and Enterprise plans. The Essential...
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This article will show you how to install multiple, unique Opsgenie Edge Connector (OEC) services on a single host. The main use case for this is using OEC across multiple integrations i...
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Opsgenie allows you to trial any subscription level that we offer. These steps will show you how to change your plan. While on a trial, you are able to test out any features that we offe...
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This article shows how to route incoming phone calls to different schedules based on the time of day. Here is an example of the call routing schedule based on time of day: T...
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I gave someone the Administration role (not Site-Admin) and they are not able to access User Management. I do not want them to have access to billing or even see it. In true Atlassian f...
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I have 2 simple Asset Object types. (1) "Users". This has an attribute of Type "User" to create a link of the currentReporter to the Asset User Object. And a Country Text field, to identify the coun...
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Hi there, I'm new to Jira, can I create an issue through Web API? I need advice. many thanks Win
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We have a requirement to hide the certain transitions in the view screen and these transitions need to be updated through the code. We had explored the option of adding the workflow condition to hid...
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Hi all, I started exploring the Behaviours of ScriptRunner. And I made a simple script to assign the incident ticke to myself if priority is changed to "P2 - High". My first question is... why is t...
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...ET", url, headers=headers, auth=auth ) ticketID += 1 print(json.dumps(json.loads(response.text), sort_keys=True, indent=4, separators=(",", ": "))) Currently, running t...
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Tenemos la siguiente inquietud. Desde el esquema de permisos estamos dando acceso a los agentes en Permisos de seguimiento del tiempo, para que puedan crear informes y editarlos. Informes desde...
245 views 0 0 Deleted user October 27, 2023
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