Jira Service Management

Hello! When we switched to ssl our jira automation crashed. I am attaching a screenshot, when creating automation this error appears: And this error when enabling automation:  

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

How to disable the View all projects and create project menu for my team with the "Service Desk Team" role?  

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

In the Opsgenie ecosystem, the Alias field plays a pivotal role. It is instrumental in deduplicating alerts and managing actions like acknowledging, closing, and adding notes to existing alerts. Howe...

• Article
• opsgenie

  Translator   Buenas tardes, requiero de su ayuda ya que cree una automatización para que al crear una incidencia con el valor de un campo en especifico a esta se le crearan 6 incid...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

In the realm of Opsgenie, the Alert Activity Log serves as a comprehensive record, detailing every event associated with a specific alert. This log is instrumental in tracing the alert's journey, fro...

• Article
• opsgenie

Opsgenie offers a powerful suite of integrations to ensure that your team is always in sync, especially during critical incidents. One of the most popular integrations is with Slack, a leading team c...

• Article
• opsgenie

Olá! Gostaria de ter acesso a alguma documentação que registre o uso correto dos tipos de itens vinculados. Quais são os tipos de itens vinculados disponíveis? Qual o conceito de aplicação para ca...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Custom field creation is failing with error - XSRF Security Token Missing. I have like 1000+ screens already associated with it resulting in this error. I have like 1000+ pages of screens. How can...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Buenos días, quería saber cuál es la utilidad o para qué sirve la lupa dentro del portal   what is it for?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I've been setting up Daily reoccurring tasks and would like them to populate the desired recipients task list for the next month rather than waiting for it to trigger daily. Is this possible?

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

We need to display the last comment added to a ticket in a "last comment" field under the description.  We've created the following automation rule: When: All comments Then: Edit Issue &nbs...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, we have small Atlassian site with 7 users, using Jira software and Confluence. Now, i wanted to try out Jira Service Management. Our goal is, to optimise workflow between IT Service and develope...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I created a company managed Jira project. Everything seems to be working fine with one exception, no ticket will appear in queues for every user. I have checked permissions, reviewed the JQL string, ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I am trying to create a new request type and a form in Jira Service Manager for user requests. One of the field I need to provide is Existing Jira Issue where a user submitting a ticket can look up e...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I am trying to find the silent install commands for Jira Assets Discovery from Intune or ManageEngine which ever one is the easiest.   Could you please provide any install commands. &nbs...

• Question
• cloud
• jira
• jira-cloud
• jira-service-desk

I have multiple processes to add approvers to an existing list, but when there are no approvers none of my processes add users to the approvals list. How can I add users to the Approvals list manuall...

• Question
• jira-service-management
• jira-service-management-server
• server

Hello,   How to write a script to automate a role when counting issue? I want the letters to be numbered, but not to include the application (key) number.   I will be grateful if any...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• migration-customer-care

I have an existing filter that I add locations to based on a custom field called "store". When a ticket is created, and the "store" custom field is selected, I would like to have the automation check...

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

I need an Automation Rule in Jira Cloud to get all comments for all issues on a project that occurred in the last day. I can see how to get all comments for one issue, but not how to get all comment...

• Question
• automation
• cloud
• jira-cloud
• jira-service-management-cloud

According to above image this is the log time button which is situated. It should be access through by clicking actions button. In above image I have marked a certain location. What I want is I ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Is it possible to purchase a few 3-4 user licenses for Jira Premium version to enable asset management while continuing to use our existing standard Jira version for other purposes such as software d...

• Question
• jira-service-desk
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi, we would like to migrate our opsgenie account = https://carhartt-b2c.app.opsgenie.com to another one = https://carhartt-wip.app.opsgenie.com/ while keeping all the settings and the subscription ...

• Question
• cloud
• opsgenie

I was asked by a college if it is possible to sync outlook calendar events (specific events out of different events added to the calendar) with the existent Jira calendar. Steps I took: 1. Helpdesk...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi there, Maybe a newbee question but I JSM installed with an Approval proces. In order to get more reporting details we are wondering if there are any schemes (datamodels) available in which the ta...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello Community  , We’re launching a few exciting new features that will save you loads of time and effort as you set up and customize your team’s company-managed project in Jira Service Man...

• Article
• cloud
• getting-started
• jira
• jira-service-desk
• jira-service-desk-cloud
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