The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Send Email to a @mention user when a Internal comment is added to an issue

Strong Tractor
February 12, 2024

Hello, Please find my screenshots and I want to send Internal comment only to the every mentioned user like the JIRA Native functionality Email Notification does. 

What should be the value ges into "To" recipients section in this case? 

1.jpg

2.jpg

 

3.jpg

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Uday Kiran Bhaviri
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
February 12, 2024

In Jira when you mention a specific user the user automatically recieves that notification if the user has the application and project level access(agents / admins/ any other roles)    or if the request has been shared with the user (Request Participants).

And if you are making a comment as internal it can be viewed by the agents or service desk team members or subsequent permission members.

TAGS
AUG Leaders

Atlassian Community Events