Community resources
Community resources
Community resources
Jira Service Management
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So I've just removed a JSM agent from our Service Desk project. I did this by going into our Administration/Site/Products and under the Users option, I located the agent, opened their profile a...
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Hello everyone, i'd like to link and show basic information about issues in a knowledge base article within the customer portal: issues of the same jira service project issues of a ji...
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When a customer raises an issue via our service email that is synced with Jira, they should be able to receive a notification informing them we have received the query, but the notifications aren't b...
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Hi all, basically lets say a ticket is created in one type and it has certain SLAs connected to it. BUT it actually came through as the wrong type so a user changes it and thus the new SLAs are attac...
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Hi all, I created a test project for any fixes or enhances I plan to apply to our live project. The test project have the same permission and workflow as the live project. But I click on 'Create' bu...
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Hi there, I am trying to edit the request forms we have already setup and had running for a while, but when I go to the [project name] > Project settings > Forms page it just shows this: ...
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Hi everyone, I have an Insight field referring to an object type "Customer". Those object have a customer ID as their unique identifier + their respective name. My plan: When a customer opens a ti...
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Hello. I have a problem where customers comments on closed tickets. I want the ticket to reopen and move to «in progress» and move to the all open que. I have activated the automation rule that chang...
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I've a requirement similar to this. But in the accepted answer, provided link is saying that, this feature-suggestion won't accept. Then I'm curious to know, why I'm able to see "progress" o...
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Use JIRA Mobile Application OR use whatsapp to create ticket in JIRA > All customer have direct portal access(open access) using whatsapp > user will scan QR code to fill JIRA field or to share...
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We have created some pretty extensive automation using Project Automation in our dev environment. Exported a snapshot using CMJ and imported into staging to find that everything but the Project Autom...
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I have been cloning issues between boards as follows: Jira Service Management (Company Owned) to Jira Work Management (Team Owned) I do not have Global Admin rights. Just admin on...
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Hi, I would like to know the following scenario. I have 10 employees, and if I make all 10 of them administrators within the project (Service Management), and they respond to customer requests, do I...
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Hi we have premium version but i cant see the asset management in the apps with my service management site any suggestions plz ? Thanks
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We want to restrict our users from logging in to their personal/consumer Atlassian account while in our company network. We are looking into migrating to Atlassian cloud and this is a show stopper fo...
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trying to download the handbook https://www.atlassian.com/whitepapers/it-asset-and-service-configuration-management-in-jira-service-management#download I fill the form and cli...
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I would assign SLA to customers. Either SLA and customers have been created. It seems I can't see any action to do that in customer page. Is customer page the correct one to do this action?
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I am using ScriptRunner to try to manipulate Asset objects. I want to get the list of Attributes defined in my schema. When I run the following code, I get back the Scheme information: get("${base()...
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An automation to remove attachments from tickets that are emailed in. I want to create tickets from emails sent to Jira, but I want any attachment to be deleted upon creation of the Jira ticke...
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When I link and issue from one project epic [project A] to another project epic [project b] I want Project A fields to be edited. I am using the destination field. but it is not working. ...
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Hi, I have a scenario where I want to be able to print out a Dynamic Form as a PDF, and at the end of the form show the person who submitted it and the date it was submitted. This is necessar...
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When raising an issue via the customer portal, the default action for Jira is to assign the Reporter as the person who raised the case, along with the organisation to which their login is associated ...
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I am creating a travel request form. In the form there is the option to enter the data for Accommodation, Flights, Airport parking, Taxis, Trains and Car hire. However the only data I'd need to expor...
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Is it possible to disable create issue button or put a restriction where in agents can't create request on this option. So that they will be directed to customer portal. Any suggestions ...
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Buenos días, necesito ayuda para resolver un problema. Me he dado cuenta de que una vez que una incidencia está en estado cerrado o rechazado, todavía es posible agregar comentarios. Me gustaría conf...
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