Delete Forms in JIRA Service Management Tickets

[Emery Manayan]

Hello,

Why I cannot delete a form in JSM tickets:

[Emery Manayan · Accepted solution]

Please ignore - Thanks

[Tim Nelson]

So what was the answer? 

[David Quiram]

@Tim Nelson I just added a comment with an "answer" such as it is :/ 

[Nikola Perisic · Accepted solution]

Hello @Emery Manayan 

Only project administrators are available to delete the forms: https://support.atlassian.com/jira-work-management/docs/how-to-create-edit-save-and-delete-a-form/

Also to find out if you are a project lead:

1. Go to project settings (for this you need to have the permissions)
2. See if you are the project lead:

In case you are not an admin, you need to contact the project lead of that project.

[Matt S_]

I am having the same issue. I am project lead, admin. i don't have the option to delete form from a ticket. I used to be able to do this. 

[Tim Nelson]

It looks like Perisic Nikola is talking about deleting forms from a project, whereas the OP and others who have arrived here are asking about deleting a form from a ticket/issue, not a whole project. 

[David Quiram]

For others looking for an answer See: https://community.atlassian.com/t5/Jira-Service-Management/Unable-to-Delete-Form-in-Service-Management-Ticket/qaq-p/2623947 

and please go vote for the feature request: https://jira.atlassian.com/browse/JSDCLOUD-13604 

The workaround is:

1. Make the form external
2. Open the form for edits
3. Delete the form

[Jehan Bhathena]

Adding to David's answer, the workaround documented in the ticket for reference:

Workaround

1. In meatball menu
2. Click 'Make form external'
3. Click 'Open customer edits' (not to be confused with the "Edit Form" option)
4. Click 'Delete form'sdsd