Community resources
Community resources
Community resources
Jira Service Management
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Hi all, Just a very silly question... The count of requests at the top of the JSM portal page is growing everyday. Is there a way to clear or reset the count? For example, to exclude all those alrea...
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Hello We need to be able to close a request for a certain "custom field" but not trigger the email to the reporter on a portal project. but still have the normal response email ...
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Here's a quick video that breaks down my issue I'm trying to resolve: https://app.screencast.com/d2E2efORISIN6 ---- I have a form on my website that people can fill out and it sends an e...
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Is management of approved domains for external customer access to the portal available on "Standard" license, or does it require "Premium"
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Hello, Is it possible to change the layout/formatting of a project notification? These are located in Projects\Project Name\Project settings\Notifications I would like to include ...
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We have a client who wants to connect the Jira software on Prem, to their Jira Service Management cloud product, so that from Change management in cloud, they can look at the releases in Jira? They...
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If any field on the main issue from HR service desk is updated, I want the automation to automatically the same field on any linked issues. Is this possible to do in one automation. I know that I c...
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Creating an eazyBI report based on a multi-select field. We want a report that can produce a report with issues that DO NOT include two of the selections at all. How do I set this up to exclude items...
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Hello All, I have a use case where we would like to have a report created based on services and time logs. I have looked at a few products, ether they don't render affected services, th...
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Hi ALL, I am trying to make service request user friendly with limited custom fields. I am looking for a solution to set a default parent field and hide from user for a particular request type. User ...
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I have moved a project to the trash in order to permanently delete it (so I can migrate the same project again from On-Prem to Cloud). However, when I select the "Permanently delete" option from with...
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Hi, I have set up an g-mail account and it looks ok but when I sent mail to that account the mail is not visible in Jira Service Management, If I send mail to the standard e-mail the mails will arr...
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I have a user that is not receiving email notifications on their issues. I have checked to make sure that her notifications was turned on. I have checked all of her settings in her Gmail account to m...
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Hello, my setup looks something like this: ProjectA - Channel Access: Open ProjectB - Channel Access: Open ProjectC - Channel Access: Open The problem I'm having is that when a user signs up thr...
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I have a custom Cascading Field within a Jira Service Management form and the 2nd option is displaying outside of the form window for client submission. Does anyone know how to correct this? &nbs...
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We have jira service management for the internal employees. This is a jira data center instnance. Is it possible to host a jira service management portal to all the external clients who are not the p...
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Hi, I have configured integration from Grafana to send alerts to opsgenie. The alert needs to be sent only once even though issue still exists in Grafana. If the issue still exists in Grafana then a...
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Hi there, I am trying to connect Jira Service Management to Slack to allow Client users to create ticket directly from Slack. I connected a channel to a projet already and it's working for me as an...
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Hello, I currently have an Object Schema that I am using to store Customer Organizations and Employees. I would like to extend this to include our product versions. Currently, I have a custom field t...
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is it possible to list request type in bullet form
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We had a Jira software project that had Scrum and Kanban boards which was converted to a Service type project. After the conversion the boards were no longer on the project UI but were will accessibl...
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Hello, I have a custom field "AssetEmployee" that I use to store an Asset - in this case: Employees, which are objects that I've created to match ticket reporters to the reporters organization. I ha...
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We have a standard plan from opsgenie and want to add a maintenance policy to disable alerts during maintenance as described here https://support.atlassian.com/opsgenie/docs/create-and-manage-ma...
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- opsgenie
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I am trying to deploy the project from JSM sandbox to JSM Dev ENV thru CMJ plugin. And I am not able to find the service project. I am only able to get business and software projects any idea why I ...
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Hello, I work at a smaller healthcare organization. We're currently in the process of migrating from Data Center to Cloud and have already signed a BAA with Atlassian for HIPAA compliance. In the At...
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| yesterday | ||
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| August 19, 2025 5:31 AM PDT | ||
| August 12, 2025 8:27 AM PDT |