Community resources
Community resources
Community resources
Jira Service Management
-
We have agents that work as phone based customer support. We have a support software that may not be able to integrate with JIRA. Can we use JIRA service management as a replacement for something lik...
-
Greetings, Jira Service Management enthusiasts! 🙌 I can't help but share – Jira reporting, especially in the realm of Service Management, has taken us on quite the journey, full of twists and turn...
-
Hi! Wanted to check what options in terms of Portal monitoring we have. I would like to track a few things, like the number of visits, clicks, visits versus opened tickets, etc....
-
Is it possible to connect atlassian assist with more than 1 JSM and linked to 1 slack workspace?
-
Last week, I observed that our project was approaching the automation quota limit. In the attached screenshot of the automation, I have a question: How many execution quotas will be counted? On the ...
-
We use Jira Server at my company, so I have no Admin access nor access to Marketplace (I believe there's a Jira app that could help) I need to continuously export a PDF file from specific issues and...
-
How do I link my Opsgenie with Jira so that when a user acknowledges an alert in Opsgenie, this translates to the user being assigned that alert in Jira?
-
Hi, I want to populate the users from a 'Team' that I had created in the Teams feature in Jira into the approvers list when a specific request type comes through from a customer on JSM.  ...
-
We would like to be able to give out email addresses like: external-vendor+tommyhilfinger@our_company.com To our vendors, and have notifications from those email addresses create tickets in a ser...
-
Whenever a client fills out a satisfaction survey, it gives the assignee of the ticket 4 notifications related to the ticket. This is annoying since it overpopulates the notifications icon with exces...
-
What are the API payload fields or a sample issue creation payload that will include the author name
We are unable to get their field names from the API documentation. I was trying to create an issue via API endpoint using the below payload, but the Author name and e-mail address fields are not bei...
-
I am looking to create a preventative maintenance project for my company. One of the requests that was mentioned was the interactive map. A user should be able to drop a pin on the exact location (wi...
-
Hello This account was made in error. please delete thank you
-
I am trying to add an email in the "To" portion of the Automation Send Emails. The email is captured in the Request as Personal Email Address. In the body of an Send Email, I can reference the custom...
-
Hello, I have a Jira automation question. I have a request type called 'Supplier Review,' and I want to set up automation to create a new sub-task 11 months after the approval and Resolved of t...
-
We are setting up the Freshservice to OpsGenie integration. We have it mostly working - creating a new Alert is working. OpsGenie sending notes/updating Status to Freshservice is also working as expe...
- Question
- opsgenie
-
I am looking for suggestions for implementing a Kiosk where an employee can walk up and scan their badge to start the process for opening a ticket within JSM. The ideal situation would be. ...
-
We have cases where sometimes a service desk rep selects "add internal note" instead of "reply to customer". Is there a way to prevent this? This rep does still need the option to add internal...
-
Looking for a way to integrate Jira and SF
-
Hi, So I've created 2 new projects in Jira Service Management. In order to get a better picture of the resolutions of the tickets, I have created new resolutions under Issues>Issue Attributes>...
-
I have customers and their email addresses assigned to different Organizations. Each Organization submits tickets via their own request portal. When a customer submits a ticket in the portal and sel...
-
Hello, We recently did a test migration from Server to Cloud and working on getting things organized for the real deal in a few weeks. In Server, we have multiple support teams that have their ...
-
When creating an email for support, Jira assigned it a name after the @, such as support@xxx.atlassian.net. I'm trying to replace this email with another one, but I'm unable to do so. Could the iss...
-
Assets for JSM Cloud. One of our customers has an object schema set up with an automated discovery import. After importing, the user manually changed some attributes on some of the objects ...
-
I am confused with jira software user management and jira service management as I am getting duplicate users. I have several ways to enroll users in Jira Service Management. I can add them by registe...
Related collections
Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| 29m ago | ||
| 17 hours ago | ||
| May 29, 2025 11:41 AM PDT | ||
| February 24, 2025 1:07 PM PST | ||
| February 19, 2025 5:35 PM PST |