Community resources
Community resources
Community resources
Jira Service Management
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I am trying to find a way to reduce the number of systems we use by consolidating as much as possible in JSM. We currently have ticketing and the help center but to get away from one other system, we...
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Hello, I am looking for a way to filter/sort the apps in the marketplace based on their price. can it be done? Thank you!
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Not being able to use the START button to start the time clock when actively working on a ticket/issue.
360 views 5 0 Deleted user November 29, 2023 -
Hello team I have these four issue types which have the same screen service request, qa test, sub task, task One of the tabs is called QA and we need to remove the field ...
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Hi, I have a user in Jira who's managing a ticket system. She has has admin to the project as do I. As a use case she gets tickets at time that she send in via email. Issue is when she goes to...
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Our Helpdesk technicians are all using a JSM license, but all other IT Teams (such as SysAdmins, Network, Security, etc.) are only using the Jira Software Licence. Within JSM we have a Tech Support ...
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Hi there, We have several customers and in some cases they required us to open a ticket in their platform so we use their email account for "email requests" in order to open the ticket and viceversa...
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I have two projects one "HELP" the second "DEV". How do I create automation? For example, the status of a task in the DEV project is "DONE", and this task is associated with a task from the "HELP" pr...
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Hi Everyone, I have been confronted by our CyberSecurity teams on the plugins that I allow to be installed in our Data Center Jira. I have not been able to find proper materials that would describe...
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I want to know more about he automation, label templates and files tabs in the import configuration of an asset object schema, I could not find any documentation related to these topics.
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How can i make usernames private? i don't want all the users to see each other.Please help Thanks in advance
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Is it possible to set the SLA at the end of the next business day, regardless of what time the incid
When configuring SLA, there was a problem setting the execution time to the end of the next business day, regardless of when the incident was reported. The helpdest line works from 8.00 a.m. to 7.00 ...
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Hello there, We're using Asset w/ Jira Service Management and I would like to know how to do the following : When an issue is created, check the value of an asset type custom field an...
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Hello I want to send reminder to manager one day prior of joining date of employee ,any help would be appreciated. Thanks in advance !
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Hi there! Is there any solution making asset attributes like user.phone, user.mail oder user.mobile cklickable? In the new Jira User "customer details" there are field types like phone and mail w...
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Hello, we are doing a POC with Jira Service Management. We have already Confluence in use. To use JSM would be a great fit, with a lot of benefits but the option to provide software download via the ...
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We have setup a new JIRA project for a separate division of a customer. Customer end user has his email linked under the general project (Project A, Organisation name A) under a customer group and we...
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Utilizing forms presents several notable features, including formatting, logic implementation, and the ability to integrate forms into existing issues. However, determining the appropriate scenarios ...
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I have encountered a significant dilemma regarding the selection between Team Managed and Company Managed projects, particularly when determining the appropriate circumstances for each. While the eas...
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We are one of the computer dealers from Malaysia, may i know who is the distributor or reseller for Jira Service Management Cloud Premium renewal?
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Looks like the import feature in Customers is only to add fields or details to existing ones but not to create new ones, as below.... Import customer and organization details | Jira Ser...
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Hi, im trying to access to dark features page based in this article https://confluence.atlassian.com/jirakb/enable-dark-feature-in-jira-959286331.html but i cant, i get the 404 errror, the article ...
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We would like to define some custom attribute types. Is this possible in Cloud?
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Hello, I have been using the board for tickets that are organized in the board I'm using. I now receive this message when opening my board: (I only have a few issues I'm currently watching) ...
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Can we auto-add jira assistant app to a new channel? I would love to auto add the app to a new channel with my connections. Has anyone made something like this ever before?
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