Community resources
Community resources
Jira Service Management
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Hi, I am currently experiencing an issue where users respond to the agents on our helpdesk and the whole email thread is dumped into the Jira reply. This issue causes multiple problems when tr...
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I cannot contact Attlasian support - it shows it loads the all time and it doesn't give the options
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Hi all, It's easy enough to create a sub-task of a case using automation and the parent ticket is updated. However, is there any way to ensure a specific sub task type always uses a pre-defined t...
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Hello, When I write a request in Assist-App chat this message is the answer. Sorry, I didn't understand that message If you would like to see a list of all Assist's capabilities, please type ...
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Hi Everyone, Hope all is well, My issue is: I want to have Auto assign based on the catgeory for Jira service Mangament, is there any way? I have found this but how can I apply it on Jir...
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When I open a ticket and click on the expand signature button, the page refreshes itself and doesn't expand the signature. I found the issue in Edge, Chrome and other colleague's. I also have update...
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When I create an article from Jira ticket to KEDB confluence, I need to choose a template, however, there are only 2 templates as shown: Troubleshooting and How-to, what if I want to put my own templ...
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Hello! I am trying to create a report regarding the tickets created in our queue vs. how many of those are resolved. I wanted to know if the recently created chart only takes into account the ticket...
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Hi, I have a problem setting up the Jira chat in MS Teams. After I have successfully added "Assist" to a MS Teams channel, I get the error message in Jira: "There's a problem with your Jira permiss...
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We are getting the dead link while opening the tempo timesheet. How can we resolve it?
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Hi all, I would like to create a reminder automation. This automation should be triggered whenever an Incident has not been updated for 3 days only by the customer/reporter. A reminder E-ma...
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I am trying to import a csv file to map to a default type select type value which has either YES or NO as options. How do I use AQL to add this field during the import.
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I have a use case where a subset of agents on a service desk need to be able to transition issues and leave internal notes, but should not be replying to customers. How can I setup such a restrictio...
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Hey, Im trying to setup a Jira x Linear integration but its not sending the tickets across appropriately. I've contacted Linear and they've told me what Im doing should work. https://linear.app/doc...
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This article explains how to close Opsgenie alerts when the related Jira issue is moved to another project using Jira automation rules. These automations work by triggering a POST request to the Op...
- Article
- opsgenie
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I am working on automation project in Jira Service Desk - Cloud. I was looking into the API documentation and I found two sets of API documentation. I am not sure which I have to refer to, any guidan...
- Question
- cloud
- jira-service-desk
- jira-software-cloud
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Hi guys! Could you help me with a question please? I'm trying to activate a feature called Board so I can view the board in my project, but whenever I try to activate it, it gives an error: Wh...
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We are currently using the new Github to Jira integration and leveraging automation (default) for all of our ticket creation when a security issue is found from GitHub Advanced security. We are tryi...
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Is there a way to do this natively in JSM using automations or another functionality, without having to make an issue first? or maybe even with an issue? We want to copy the values of one form to an...
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Good morning How can I have a JSM report on the year 2023 (from January 2023 to December 2023) and not on the last year (from February 2023 to January 2024) as in the screenshot? Thanks &n...
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Hello I have an issue. My company told me to invite 500 users in Jira Cloud, add them specific roles. I want to automate this for faster experience for not to do it manually. Is there is an option to...
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How can I configure Jira so signatures from email (like Facebook, Instagram) that clutter tickets are not attached to errands. Thanks!
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I have the Jira Cloud for Outlook add-in installed. I am unable to send emails to an existing issue in a shared mailbox. It works normally for my personal mailbox but I need to attach from the...
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I have created request type with few field to show on customer portal, unable to show one hidden field (multilevel cascading) on request form, when i make it required in filed config, it start showin...
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hi I made a mistake and connect the jira to azure ad , in the process its look like something broke and I can't login again , in addition I try to create a new instant of jira but I can't clai...
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