Community resources
Community resources
Community resources
Jira Service Management
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Hi community! Atlassian PM here. Are you working with a business team currently managing customer and internal service requests within a shared email inbox, Slack Channel or something like Googl...
- Question
- jira-service-desk
- jira-service-management
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Is there a way to bulk invite guests to Confluence? There are about 500 people.
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Is it possible to prevent the shared target field from being exposed when a customer creates a ticket? Customers must belong to your organization.
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This is not really a question, but what are everybody's best workflow recommendations? I just wanted to see what everyone else's workflows looked like so I can have some ideas on how ...
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On a Service Desk we need to communicate with someone who is not the Reporter. Both Reporter and Non Reporter people are external customers. We use the Email button to send the email to the person wh...
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Hi, In my workflow I have used the option "All" statusar. When using this workflow some "random names" are used for this transition "Flytta över till" and "Done". I would like to to...
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I am configuring Insight Discovery and the scanning results are going to the Insight Discovery file system's server, but I would like to save the asset information directly in SQL Database instead of...
- Question
- data-center
- jira-service-management
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Hello community! I need your help. We are doing an integration outside of jira automation, because we are having performance problems in our instance. This automation consists of copying some attr...
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Hi Team, I am using jira service management in cloud , I want to Below type of dashboard in Jira cloud Jsm project ,Could you please help .
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im trying to get my Project to only send a teams message when an update is made that is not myself. what i have right now doesnt seem to be working, looking for some help, i've attached a photo of wh...
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We have started using the affected services field. In adding our services, we have too many so would like to work on a hierarchy and dependency structure and there seems to be some built in features ...
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Hey Team! I have set up an automation to send a message to a Slack channel when a new issue / ticket is logged. I have managed to pull through the organisation, Issue Summary and descr...
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Hello, I am looking for a plugin that can help us with a good reporting and analytics on jira assets with extensive analytical capabilities
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Hello Team, I would like to customize the CSAT ratings as into 2 responses rather have 5 different. For an example: CSAT response should be either Good or bad. Is this possible? Best Regards, MT...
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When I paste data from Excel into a Jira ticket, it also pastes an image of the cells into the ticket. This is stupid and I never want it to happen. How do I make it stop?
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We've enabled the Board feature in our JSM cloud and for the most part it meets our needs, but one thing we've noticed is that issues with a Done status don't appear unless they're Done within the la...
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Dear Team, I'm keen on discovering Jira Service Management for our IT support needs. Is there a contact person or support mail available in India for scheduling a demo? Thank you
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How can i find which alert in solarwinds is sending alert to opegenie? We are suspecting there might be duplicate alert configuration in solarwinds for same requirement.
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Hello I need to disable all the customer notifications just for a specific organization. Is that possible without affecting the customer notification for other users/organizat...
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Hello Community Good morning! Creating a report to export the satisfaction survey of an ITSM project in Jira, I managed to get the ratings (stars) but I would also like to be able to extract the use...
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Hello, our customers receive an error message, when they want to share their ticket with other persons (Screenshot 1). Error Message in English Screenshot 2. Normally it works out fine, but s...
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Can we ingest Opsgenie logs into Datadog to track changes in Integrations?
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Hey guys. Could you please help me? I created some Request types and within them, there is a default Jira field called "Responsible". I don't want to put anyone in charge of this request type, I wa...
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Hi there. We cannot open Advanced in the Settings tab to turn on the app for specific issue types.
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I'm trying to set up an automation that, when as issue is set to "Pending, it emails me once per day for review. I've figured out the simple: When -> Issue is Transitioned to -> Pending...
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