Community resources
Community resources
Jira Service Management
-
Hi All, anyone already worked with cloud to cloud migration tool? Is it safe to have a Dry run on it? Meaning, to keep the customers on the source site for the time of migration and test it first, th...
-
Hi there Can we use JIRA and Tempo to record holiday and absence with approvals? If so could you please share relevant instructions on how to set up and if there is any written information that woul...
-
In Customer Notifications you can branch on default JIRA fields. But is it possible to branch or filter on custom fields in the Customer Notifications section? Or must I use the full-on Automatio...
-
Hi Team, Was working in HR Service Management Project and added board feature, but I have a issue in configuring the card layout in JSM and am unable to process as there is no option for making it....
-
How can I set a rule that allows change transition status from in progress to done with the obligation filled issue field "customer"? Should I configure it in workflow? Which condition should I use?
-
. How to add the RCA details in the Opsgenie? 2. How to track day and month wise count of alerts for new ones? 3. How to track the tickets that were closed wirth MTTR? 4. How to track the ack...
- Question
- opsgenie
-
Hello. I have checked some of the documentation on atlassian's site, but I am not sure and would like to know. If you know of any examples or methods, please let us know. <Prerequisites> -W...
-
We have queues -Q1,Q2,Q3 We have all tickets/issues in Open. We want to move issues from Q1 to Q2 to Q3 which are basically different teams within Same project for example like L1 for Q1, L2 for Q2 ...
-
hi community, Here's my challenge. users (10 users) create an issue, and a rule transfers from the Jira service to a Jira Work project. all very well. However, after a specific time, users fill in...
-
I am planning to start using the on-premise version of JIRA Service Management (not the Cloud version). As I am new to JIRA, I would greatly appreciate detailed guidance. I would like to know which ...
-
Hi All With the Jira Service Management (JSM), Customer Service Management (CSM) feature, does anyone know if there is an API available that will allow for the automation of updates to custom fields...
-
Hi All We are going through the configuration of the Customer Service Management feature within JSM and have completed a first pass import of the customer metadata. For both the Organization and Cu...
-
Hi there, I've read some articles about integration between Jira and Freshdesk however the integration seems to be that you would have to create tickets or issues from Freshdesk which then integrate ...
-
Hi there, We have a customer who reported that they can't view/edit/create tickets in our service desk portal as shown below. I'm looking at a ticket now where his name is included in...
-
I'm trying to filter (JQL) for all issues in our service management project which causes other issues and this issues must have the status open. Any ideas?
-
I've added a 'Display transition in the customer portal' for escalation, although some of the portal customers do not see the 'escalate' status Is there a certain permission they need for th...
-
Tengo vairas tareas que deben ser asignados varios usuarios, ejemplo las reuniones de seguimiento con clente asistimos varios del equipo como asigno a varios usuarios a una sola tarea.
-
We are running Jira in a container from dockerhub. I do not have Jira Service Desk, how do I get this add-on? The only thing I see on Atlassians site is the full install for a server. Also, this serv...
-
Hello, We are using Opsgenie and Opsgenie App as alerting system, however some users are complaining about having several notifications for every comment or update in the alerts when using the Opsge...
-
I have rules that create set subtasks for issues when certain Issue Types are created. The subtasks generate with unique due dates based on the due date of the parent task. I also need th...
-
Hello, How can I change the Assignee field from a custom field (type: User picker multiple users)? The query I have doesn't to work.
-
TL;DR: I managed to find a way to get IDs and Names of the Affected Services and use those values for Sub-Task creation. It's much harder than it sounds and should be ;) I am very excited to an...
-
So Needed one to one remote support nahidzabbix@gmail.com whatsapp: +8801689689128
-
Hello, In the default "Participant Added" email notification, only the added participant receives an email that they have been added to a ticket. [Screenshot 1]. The problem with this is that ...
-
It is possibile to show in the graph or tree to show also the Key value (id of the object)? We visualize only the name. The idea is to see the name and below the key also. Thanks
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 22 | |
| 14 | |
| 12 | |
| 10 | |
| 8 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 8 hours ago | ||
| yesterday | ||
| yesterday | ||
| yesterday | ||
| yesterday |