Community resources
Community resources
Jira Service Management
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What is the best practice for retrieving comments including Attachments and URL's with API. I'm setting up integration between Jira and our Customer Support system. Whenever a ticket in the cu...
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I recently installed the "Status Time Reports Free - Time in Status" app in Jira for fetching cycle time stats of all tickets but I see that the results returned are very limited. I followed the set...
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While assessing and prepping for cloud migration, my admin account to Jira Service Management got locked. How do I unlock the admin account?
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Hello, We have moved from server instance of JSM to Cloud instance and we have noticed a strange behavior on the Cloud instance. To change the issue type associated to a ticket, we are using the Mo...
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Hi, I want to create a system where are users can create a ticket. Once selecting the related product it should filter on the affected service that are related to the product. Is this possib...
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Hello, I'm looking for suggestions or a suitable method to improve the process of onboarding new clients. Currently, we utilise onboarding forms within Jira Support, but we've noticed that clients c...
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Is there any possibility to create a Timeline view in Jira Service Management? I can see that we could create a timeline in Work Management, but all our incidents are now in Service Management. &nb...
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Need to send automation email to Jira users about the confluence page change not Slack message. Please advice.
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We have recently configured SSO for JSM portal users, using following link: Configure SAML single sign-on for portal-only customers | Atlassian Support This is working but when I try to logou...
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- atlassian-guard
- cloud
- jira-service-management
- sso
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We have a system that allows for embedded urls to be added to display an external site. Is there a way that I can create an API of my entire knowledge base articles to display as an external url. We...
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Many thanks for inviting me to Unleash Agile & DevOps London 2024. Fantastic seminar in London. Many thanks for sharing your invaluable knowledge & experiences & let everyone a...
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Hello, I have a license for Jira Service Management and Jira Assets. I'm trying to set up Jira that way, so that it displays names of laptops that are assigned to a specific user. Below I'm explaini...
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Como hago para mediante una JQL borrar determinadas incidencias? por ejemplo quiero borrar solo las que creo tal persona, cual seria el jql? y lo hago dentro de filtros no?
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Creado un activo un contrato. Como le pongo horas a ese contrato y luego restarle las horas consumidas en un ticket de este contrato. Gracias.
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Hola a todos, Hace poco estuve intentando mostrar los activos de una persona (con acceso al portal) mediante un campo personalizado de tipo Asset. Intenté varios caminos, pero el que me funcionó fu...
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Hi All! We have created an automation for the customers to get notified for when any comment in the tickets is added, we have added description we want to see in the email, however we want ...
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The user does not receive a "Reset Password" email after entering their email in the "Forgot Password?" option.
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I have a case that I have never experience to solve it before. I don't know whether to solve it with post function or automation. The situation is as follows; A customer creates a ticket in country X...
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Hello Team, We have JIRA Service Management Cloud and Standard plan with 1500 Agent and 5000 general users. We want to implement SSO(Single Sign-On) in JIRA Service management, What will be the pr...
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Dear Community, I have a problem. The following: I have created an organization in a project under "Customers", in which I have added all employees of this project (our customers). When I click on a...
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Goodmorning , i would like to know i f someone can help me , maybe is a corny/banal quastion but i m not expert in using jira. So , i have to copy a ticket into another project, but automatio...
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I have a project set up with default everything, with some additional request types added. Every time i try to move a ticket on a board, i get the error "You currently don't have access to perform th...
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Hello, We'd like to set up multiple projects, with each one based on the type of support query (e.g. Technical Help, Software Help, etc). We'd like just one email address to be used for this purp...
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I have to expose the portal to our clients but i would like not showing the others forms used recently by us. can i remove the section "recently used forms"
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Hello, I'm new to the solution. I've already found an anwser to creating a client without an email (wich is impossible). So I'm sorry if this anwser already have been anwsered. But my que...
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