Community resources
Community resources
Jira Service Management
-
Please tell me what kind of logic is used by Jira to calculate average time to resolution in "Time to resolution" custom report. I have calculated the result to compare with Jira's result but they ar...
-
Hello All, We have JIRA Service Management Cloud with Standard plan. We have created a number of catalogue items (Service Request) which we require an "waiting for customer" stage or status just in...
-
Request issue type need to link with an existing Epic up on Request ticket creation based on the business unit field value
-
Hi, We are using the feature to have several emails configured in our Service Management Portal. (Data Center) Once the emails are received, the ticket is created with: Custom Channel = email. &n...
-
Hello folks, I have received a customer query: Product: Jira Service Management on Datacenter. "We would like to use Assets in JSM for Contract Management. Some of the requirements are: Create a...
-
Hello, ive recently ran into the problem that i wanna stop billing accounts (jira asset) from being booked once they hit the status closed (asset attribute of billing account). Im achieving ...
453 views 0 0 Deleted user January 25, 2024 -
Hi community! We configured automation in JSM such a way that in action item it will send email to the approver with all the ticket details includes attachment by clicking attachment link from mail ...
- Question
- jira-service-management-cloud
-
Solved
-
Hi there, When Jira is sending out the comment as an email notification to the customers involved, it is not displaying the names of other recipients names in the email as a CC, it is only showing t...
-
Hi Jira community, Here is the scenario. User A entered 10 issues in the Jira customer service portal. User B entered 5 issues in the same Jira customer service portal. In the default ...
-
How can I give users anonymous access to portal of a project?
-
Hello folks, I got a customer query: "We would like to use Assets in JSM for Contract Management. Some of the requirements are: Create an asset/agreement/supplier. Specify which department uses ...
-
Hello, I am trying to create a firing alert with Prometheus, Opsgenie and MS teams so that we receive an alert in case our product is down for >5 minutes. However it seems that I can't add an int...
-
I have an issue type created against a single project, but I want to copy it across to multiple other projects, without having to amend the layout on each occassion - is this possible? If so ho...
-
Hello, I just wonder if it’s a good practice to create servicedesk tickets and epic/stories/tasks on the same Jira project. Here is my case : I have a single JSM project (let’s call it PROJ...
-
Hello, We are 3 agents in our JSM projects and we need the rest of the company with the Collaborator role o be able to see the Clients & Organization part of the ticket, to get all infor...
-
We have a need to inform request creator when it was resolved. Unfortunately notification scheme does not have this option. On our portal team team lead can request service for someone else, e.g. ...
-
I aim to copy fields from a label created in JSW to an existing label in JWM. Example: the customer submits a label in JSW by responding to a questionnaire, and sends it, a rule copies the complete...
-
i got this notification that my email address is on suppression list.
- Question
- jira-service-desk
- jira-service-management
-
Hi i want to automate my jira forms with google calendar so that when someone submit the form then an event should be added on my google calendar . i tried to find solution but not find any s...
-
Dear Team, Please help to suggest how can I prepare such dashboard on Jira. 1. Project Wise Dashboard 2. Portfolio Dashboard Project ABC Epic Link BACKLOG ...
-
I'm not looking to the option on using the form. Rather is there a way to make the custom field hidden or visible depending on the field selected. Example: If I choose category I wo...
-
See the screenshot below. I intend to schedule 30-day email notices against the data in Jira Assets User objects. In the Branch for AQL condition, the condition passed with one user. ...
-
How to create a new text field in Jira and effectively migrate contents from an existing text field?
How to create a new text field (a Paragraph field) in Jira and effectively migrate contents from an existing text field (a Short text field)? On a side note: Is there a way to i...
-
Has anyone else noticed that in the new workflow builder that setting a single select custom field via a smart value is not working in rules that where created with the new editor? I have a manual ru...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 22 | |
| 14 | |
| 12 | |
| 10 | |
| 8 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 5 hours ago | ||
| yesterday | ||
| yesterday | ||
| yesterday | ||
| yesterday |