Community resources
Community resources
Community resources
Jira Service Management
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Hi Experts, I'm a new Jira Cloud site admin, and I need to learn more about best practices to integrate JIRA Service management and JIRA Software Cloud products. JIRA Service Management ...
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One of my users who has been using the platform for months, is suddenly unable to access their tickets in JIRA. When I look their details in the users, JIRA has their contacts listed, but when I clic...
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Hello, Wanted to report that I am using Opsgenie v3.7.0 on iPhone 15 and currently believe I have some type of hearing damage from an alert that went off while I had my headphones on. Previously (ma...
- Question
- opsgenie
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I am writing a Form to contain different troubleshooting tips to show up depending on radio button choices while the user works through the fields, I would like to embed images into these conditional...
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I want to know if there is a way to set the SLA date in a Jira custom field. When we receive a ticket from the portal the due date is set based on the priority of the ticket; for example here is a t...
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Hi, How I can set the default of customer request inotification n the portal ? Currently the customer see "Get notifications" which means notifications are disabled for this request. I want...
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Hello community, I need your help to create an automation in JSM. The trigger should be: when the "Link issue" action is performed (linking it to an issue from another project) in an incident. The ...
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We are trying to use Jira service Management. When a request is made we are not receiving emails telling us their is a request and I can't see the request when I log into the portal.
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I am trying to calculate the number of days since the start of the year in an automation, and am struggling to get it to calculate correctly. I have tried various ways of doing it, and now have two ...
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Hi guys, could you help me please? I have an automation that automatically distributes tickets to employees on a list. I wanted to know if there is a possibility of improving this automation so tha...
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...xpected hours for the day, and return a TRUE/FALSE flag. Does anyone have any ideas on how I'd do this? I'm using Clockwork for time tracking at the moment. Thanks!
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Hello, I am using automation rules to POST issue data to a webserver. Its working very well but randomly I get an HTTP response 400. I am assuming the actu...
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My organization has created a fairly robust asset library in our cloud sandbox environment with thousands of items and thousands of object links between thousands of items. I need to move the entire...
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In Assets, I have a "Software Model" object type and a "License" object type. The "Software Model" object type has an attribute field that is a "Select" list with three items. I would like to refere...
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Hi all, Our team would like to install Jira Service Management Data Center from scratch. Initially, only a small team (10 agents) will be involved in testing, configuration, etc. Will the trial lice...
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Workspace is connected and my jira is connected to my slack but not sure why field is not appearing (im not an admin) (Chat Channel field is used to create a Slack Channel linking to the issue) &nb...
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We have explored using automation to post webhook updates to a pre-defined MS Teams channel. This works well. We also have JSM/Teams integration which allows us to crate messages or meetings in Te...
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I created a second context for the Urgency custom field that is tailored for our team. That second context is only used on our project board and request form. Everything works fine when a user submit...
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I have created a filter with a set of JSM tickets and for that filter I have included 1 specific SLA that we want in the report. When I export filter fields to CSV or Excel, for the SLA I get an unu...
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Hi, I don't want to hear from any Atlassian or PagerDuty employees here. I want to hear from actual users who have used both systems and can give an honest comparison. I've been managing our ...
- Question
- opsgenie
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Hi, I would like to know if it is possible to set up a new custom field where selecting a particular option from the dropdown menu would automatically display additional choices based on that selecti...
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In my automation I want to remove a label when the "is duplicated by" link type is deleted from an issue. My trigger is When: Issue link is deleted. I thought I could do this by referencing {{destina...
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I would need to know how I can set the item "block by" as default in the linked issues field for one project.
- Question
- jira-software-server
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A customer sent an email to us via the usual service desk address, and his email was not a reply to a notification, but a completely new email. Nevertheless, the system attached it as a comment to an...
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Hi! how to enable the "share with" field to be shown to customers when creating the request.
Atlassian Community Events
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