Community resources
Community resources
Jira Service Management
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Hello, https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-custom-field-options/#api-rest-api-3-field-fieldid-context-contextid-option-get I m using this api endpoin...
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Hello Team, am using Jira, Web browser board where I need to setup all the developers total hours vs logged hours in a sprint. I tried a lot but no joy. Kindly help me to create
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Hi, Hope you are well, I am looking for time report where I can check the all team member time log in a week or month. For example, I apply a filter with all users by setting date duration a...
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In the same team we have two on call schedules. One for on call and one for escalation if the on call person doesn't answer. I have everything set up appropriately (Routing rule, escalation policies ...
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- opsgenie
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Hi all I need to set up an nvd assets database. I'm using the cve import module, is there any possibility to use this solution ofline? I saw that in a previus version there was a ofline-mode...
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Let's say we add the forms under request and a customer fills it and submits. Where can we view this ( is it under JIRA requests) and can we run filters on the form submission. We do not want a pdf s...
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I am looking to create an automation or alert related to open tickets assigned to a certain user/users that meets a certain threshold (for example exceeding 25 open tickets). I know that I c...
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I'm looking for a way to apply a checklist to an onboarding automation. Currently, I'm using the free version of Issue Checklist and it works but I need a way to do this without paying for an app. I...
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Is there a way to check the total number of automation rules executed with Global Automation? AuditLog can be added to the rules but I'm looking for the total.
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Hi All, Background: On my company's platform, there is a built-in integration with JIRA. It should open a JIRA ticket whenever an alert is triggered on our product. Issue: I conf...
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Hello, We are getting an error when we try to generate an issue with an automation with the option "with a request type". This has always worked for us and now we are getting this error. The custom...
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We will be changing the JQL in some goals, and adding in new goals for our SLAs. When we go to add a new goal we get this, SLA edits may take time to take effect There are XXXXXX issues in this ser...
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We created a new project (copied from an existing one) and it's not behaving the same as far as emails and images. If a user replies to the Jira email and includes a screenshot, it gets added to the...
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Is there a way to automatically download all attachments received from the request to a local server. For standard plans the attachments disappear for old requests. Manual downloading would take a lo...
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How can I edit the 'Request Update/Termination' button? When I click these two, it's just blank. Also, how can I disable this?
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We use labels to create clones of tickets and these labels update various fields on the ticket. The action I want to change is that it adds "Recurring - " to the summary. But the problem is we often ...
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Hi there, I have the required field Description I want to put in a Form. This field is mandatory in my Project, hence it is by default displayed in my request type. When trying to link the Descript...
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Is there a way to setup a roadmap for Jira Service Management? I found the roadmap and timeline for Jira Work Management. We have Jira premium licenses for Jira Service Management. Just tried to add...
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Is there any way jira can fetch different types of reports from automation frameworks and display it
Is there any way jira can fetch different types of reports from automation frameworks and display it in a dashboard. We have reports like junit xml report, extent report and html report which are gen...
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Hello community! I'm wondering how I can create a portal group that contains other groups in my content management system. I would like this main group to act as a parent for several subgroups. Has...
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I have made a wallboard, that is ok. But now I will show it on a monitor screen somewhere in the office without user logon. How can I do that. The wallboard is public.
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Hello, I need a suggestion because I attempted to create an automation, but my level of JSM knowledge is not sufficient to understand which details I should use. In my case, I have a field us...
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Hi, When a customer sends mail to us, JSM will send an auto-response with a ticket number. Can I get a copy of that auto response to my email address, and when we assign that ticket to the a...
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Please tell me what kind of logic is used by Jira to calculate average time to resolution in "Time to resolution" custom report. I have calculated the result to compare with Jira's result but they ar...
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Hello All, We have JIRA Service Management Cloud with Standard plan. We have created a number of catalogue items (Service Request) which we require an "waiting for customer" stage or status just in...
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