Community resources
Community resources
Jira Service Management
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I wanna know how to remove the labels here
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Hello, I have created a jira service management project for reporting incidents by customers. I was testing it with colleagues and when they open the main portal link, it shows the following message...
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I am not able to raise request through cutomer portal? Showing error. Even if I have admin permissions.
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To know the trends for the past few months, the average time it took to provide the 1st response to a ticket is required. Where do I find that information? If it needs to be done manually whe...
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I'm configuring Assets for our Jira Service Management project and I am trying to find a way so that our users can "track" assets in issues. Example: An issue with a hardware asset has been logged a...
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Hi there, I am creating a new company managed project. Should new request types, issue types and custom fields be created or should we be using previous standard and custom field? I am tryin...
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After submitting the request from Request portal. Can 3rd person (apart from the requestor and agent ) be able to edit request? (Note: Form is attached to the request form. Form can be editabl...
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Hi there, I have seen the Teams - JSM integration where there is a public and agents channel and tickets can be created from the specific public channel. Is there an app that anyone has come a...
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JSM agents cant tag other agents if they are not given a trusted user role. How can we tag other agents within the project without giving them trusted user roles.
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I have accidently bulk deleted one of the fields in my asset objects schema and I'd like to be able to restore the old value for all the objects. Is there a way to do this programatically ?
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Greetings! Im having a setup configuration issue where my mail received by the Emailed Channel is not setting the correct request-type as Emailed Request and hence not moving things automatically to...
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I have a field in my JIRA ticket called Approvers and sometimes there are 2-3 different individuals assigned as approvers. I'm working on automating the approval process and would appreciate guidance...
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- automation
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Compte jiraloginnove.atlassian.net Hello, I have a question about notifications related to tracking support tickets. Notifications are sent to the customer when the ticket was initially create...
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- cloud
- jira
- jira-cloud
- jira-service-desk
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I have an issue with an approval step. Once a user approves it by clicking the Approve button, the workflow sends it to the next state. The transition between the two has a condition the not allow th...
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Hi, we want the customers to fill in a desired delivery date and we use a simple date picker for that. However, we have to make sure that the date is at least 7 days in advance. Does anyone know how...
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Hi I am using Jira's Service Desk Management API to create an issue. The issue is created however it doesn't get a request type assigned automatically. I can't do anything via portal because I am try...
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There's been a change recently and for some reason all issues and forms are within the area circled in the screenshot. Anybody know how to revert it back so our users don't have to click on that and ...
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If you remove the reporter on a ticket and update with a new person (let's say we remove Bob Smith and update with Tom Jones), is the original reporter (Bob Smith) notified of this change? Thank you!
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Are there any plans to have this available in a team managed project
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Hey Everyone, I am reaching out with a specific requirement in the realm of customer support management. Our aim is to structure and optimize the support process by ensuring all customer inquiries a...
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Hello Atlassian Community, I'm seeking assistance regarding the integration and monitoring of specific types of applications and services within an Atlassian Asset tool. Our current setup does not a...
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With our current ticketing system, if we format the email with the field names it will set the ticket information accordingly. Sample - First Name = First Last Name = Last Product = Product...
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Can anyone tell me if there is a way to give access to one our our Jira Help Desk Project for a specific amount of time? After a user takes a course, we give them 60 days access to our T...
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Hello, I have recently tested the virtual agent and I have a question if you can help me. Is it only able to respond in English? or is it able to respond in more languages? does it depend on the us...
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Team, As a program manager I handle multiple projects at the same time on service management platform and I am onboarding new clients on JIRA for which i need to give them certain access. Co...
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