Community resources
Community resources
Community resources
Jira Service Management
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Hi, as admin, I would like to enable any assignee, to add an internal comment on a closed issue. I managed to find out that it would be throught Workflow and then properties in the field "C...
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I'm looking for the proper settings for the following scenario. We would like to have HR employee lifecycle requests such as onboarding and offboarding that only HR can submit. We woul...
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Hi. We would like to be able to automate the creation of a PIR when an action is taken on an incident. For example: An incident is marked as a Major Incident. Several actions are taken including ...
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Tenho dois fluxos dentro do mesmo projeto, é possível conectar de maneira personalizada a um painel?
Eu tenho um projeto dentro do jira, no qual eu tenho dois fluxos conectados a ele, nessa projeto eu tenho 4 painéis diferentes de visualização, todos eles vieram conectados ao mesmo fluxo, porem eu q...
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Hi everyone and happy Friday. I would like to edit a custom field in my 'Change' issue type from standard to Rich Text so i can add pictures. Looks like the only way to do so is by creating another...
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Hello, i am looking for a way to convert an entire form into a text field. Lets say i have a form with multiple fields and question. Essentially, i want to move the entire form (labels, questions &...
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Hi Atlassian community! I have a set of articles in the Knowledge Base that are being auto-suggested every time a keyword gets entered in the Summary field. The form has field c...
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Hello community. Can I ask for help? I made a project for customers for bussines traveling. I put na custom field "traveler" (user picker field). How can I made a automation rule: "When issue crea...
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Hi, I need some advice.. 1. We plan to utilize the Jira Service Desk portal to handle 1:1 support from our app users. However, the challenge is to populate user agent information we collect ...
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Hello Everybody, I have a screenmask called workflowscreen which is shown, when manually the status is changed. In the workflowscreen is a comment field to set a comment for customer or intern. Bu...
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Hello, We have migrated 2 days ago to Cloud instance (previously we were running a server instance). After this migration, we have noticed that from time to time, Jira cloud is creating new tickets...
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In the Service portal for customer role, Affected services and Request raised on behalf of fields are not visible. Can anyone please help me out how to make it visible
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Hi, What is the duration of session timeout for Jira Service management Portal in Cloud Premium? Thanks.
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We are in the process of building a bot that needs to read and update JSM tickets (Jira tickets) and currently it is being done thru web automation, but depending on traffic sometimes faults due to s...
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Hi all. I work in a Help Desk and I'd like to retrieve the serial number of a user's laptop whenever they raise a ticket. I have a 'Serial Number' attribute stored in an 'ASSET' object schem...
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How do I display the date in time on the board so that it is displayed? It needs to be displayed like this:
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I have 3 users trying Service Management, but when I added a Jira Work Management user, somehow the user added to Service Management, which exceed the max. user for free plan. How I deleted the user ...
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Is it possible to add some images on Jira Request form? It should be available for only one Request Type. There are around 10 Request types available on our Customer Portal space. When I tried ser...
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Like the assignee field I would like to create a user field to select a team rather than a single person. Is this possible?
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Hi there, I have an assets custom field that is linked to a 'Manager' field. Works fine in the fact that on a screen only managers can be selected and added to an issue. Problem is due to the...
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A customer is unable to see attachments that our Support Desk has added to the ticket, via the portal. File type: .zip Size: Under the allowed limit Create Attachment security option inclu...
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We have date/time and are looking to get timezone included too for our support submissions - is there a template for this with a pre-defined set of tz options?
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Is it possible to add the default satisfaction report to an existing dashboard? Also is it possible to download and/or email a satisfaction report? Thank you, jlynch@connect2amc.com
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We signed up for the Atlassian Intelligence trial and so are supposed to still have access to the AI features. We do not have access to the Issue summarization (the main thing we were excited a...
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Hi friends! My team and I are trying to track our SLAs, which includes communication with this business. I imagine this must be a common problem for anyone dealing in customer service - how frequentl...
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