Community resources
Community resources
Community resources
Jira Service Management
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Hello, We have a Service Desk for external clients and would like to create an internal SD visible only for our colleagues, not clients. Currently, all users can see both the internal support ...
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if i create a ticket like incident/problem/change with asset object selected, then i go to Asset->object and find all related tickets (filter by Unresolved) on the form, see attached. But, ...
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Hi all, Navigating to Project > Project settings > Forms, I copied a form to another project. But in that project, I wanted to rename the form and assign it to a request type. How do I rename...
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is there a way to connect Virtual Agents to MS teams instead of Slack?
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How can we implement jira in customer support?
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Hi! One of our partners needs a portal to be built in Spanish only. Our Jira Site with different portals is in English, all the portals should stay in English and only one new portal should be in Sp...
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Hi! One of our partners needs a portal to be built in Spanish only. Our Jira Site with different portals is in English, all the portals should stay in English and only one new portal should be in Sp...
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...enerated in the specified template. If you wish to share the proposal with your customer as a link, you can use the public link feature. This allows you to share the proposal with anyone w...
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I'm using the product discovery template in order to gather ideas and team feedback from the list that I've gathered. What would be the best template to do such ?
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Hi, We have multiple projects in JSM and i want to do the following User creates a ticket in the "default" project the subject or description match a keyword the ticket gets closed in the defaul...
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We are afraid users will get confused in SSO for JSM by being given the choice of Azure AD, Google, etc. All our users are provisioned through Azure AD. Is there anyway where after an Azure AD email ...
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Hello, Is there a way to make the Sprint Goals field a required field? If not, What are my options?
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Hello, I'd appreciate some guidance in Test case writing and bug logging specifically with AI in Jira. Any insight or experiences with incorporating AI for the above scenarios is valuable. Any recom...
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I've been reading this article but it might as well be in another language: https://community.atlassian.com/t5/Jira-Service-Management-articles/Choosing-the-right-approach-to-Customer-Management-in-J...
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Hello everyone! Have you ever wanted to display a progress bar in your JSM to your customers? I've built a solution that might work for this problem using Unicode symbols. This has been a hi...
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I have a an issue at hand, let me share some details hoping that you could shed some light on how we could resolve it. This month, we will open our JSM to one of our vendor; normally we have s...
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Hello, good afternoon. For some time now, I've been uncertain about how to block the creation of issues using the 'Create' button in the top bar, aiming to allow ticket creation only from the porta...
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One a form is included in a ticket, I can't edit the form. I'm an admin, external. etc..
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Hello, In our Jira Service Management, i have created a custom field - user picker type. I have added this field (Other Viewers) to our portal, and also have added this field in the browse permissio...
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Hi Atlassian community, I'm currently working on an automation that copies comments from one Jira project to another. The automation works well for the most part, but it doesn't copy images that are...
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Heyyy, Im using a query for filter the tickets that their status have not change for the last week, but this rule applyied to a ticket that was created less than a day, so I want to understand what i...
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Hello, I'm try to access the assets with the API. I'm using this link from the documentation: https://your-name.atlassian.net/rest/assets/3/aql/objects and I always get the error code 40...
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I am not sure how to edit the smart value to get the reporters org and then edit the ticket to have the same org as reporter { "fields": { "customfield_10002": "{{id.reporter.organiz...
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Hello and respect, I would like to inform you about my requests and issues regarding Jira software. In our company, we are using the following versions of Jira: Jira Service Management 4.18.2 Jira...
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I would like to know if there is a way to reset the SLA time without resolving the card. I tried to include extra conditions to start the count, however once it started I couldn't get it to reset.
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