Jira Service Management

Hi, We have a trial version of JIRA ServiceDesk 2.3.0. I have read this article on how to change status names https://confluence.atlassian.com/display/Cloud/Setting+up+request+types. However, all fi...

• Question
• jira-service-desk

At our company we want to use Service Desk for our internal customers (inter departmental services) and for our external customers. We want to prevent our external customer to see all Service Desks f...

• Question
• jira-service-desk

My question is about Service Desk licenses.  I have an on-site installation of JIRA with 500 user licenses.  I would like to add the Service Desk add-on for our support desk, but it's not c...

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• jira-service-desk

When customers view their requests, there are many fields they want to see which aren't in their "My Requests" list, which makes it hard for them to do internal reporting. How can I add the followin...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

Everything that I have read on line tells me that customers who login to service desk do not use a JIRA license yet I can't seem to create an account for a customer which does not use a license?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I couldn't find the pixel dimension for the service desk logo (not the portal logo). You have the option to chose a logo under Settings - Portal Settings Screen Shot 2015-02-24 at 10.50.57.png In t...

• Question
• jira-service-desk

I've heard JIRA as a bug tracking system for software development projects. Simply, can it be defined as a communication system as it communicates a certain information for a group of people? Help me...

• Question
• jira-cloud
• jira-service-desk

We have setup SLAs in Service Desk which show up nicely in the ticket:   Screen Shot 2015-02-23 at 3.02.20 PM (2).png and shows up in the issue navigator: Screen Shot 2015-02-23 at 3.02.12 PM...

• Question
• jira-service-desk

...urrentUser = ((WorkflowContext) transientVars.get("context")).getCaller(); User currentUserObj = UserUtils.getUser(currentUser); def wasIndexing = ImportUtils.indexIssues ImportUtils.indexIssues = true i...

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• jira-service-desk
• scriptrunner

I run a managed service provider for infrastructure support, business process consulting, and development.  I need to know if JIRA service desk can work well for a help desk that has multiple ex...

• Question
• jira-service-desk

Hi, jira-users are not able to see service desk projects. When there was only one service desk project all users were able to see that. But when a new project was created in service desk, some users...

• Question
• jira-service-desk

Hello, is there a possibility to implement our corporate identity in outgoing e-mails from JIRA Service Desk?   Thanks. Kind regards Michael

• Question
• jira-service-desk

Hi. In my JSD (Server, 1.2.x, I know it's old) instance and my Confluence Server instance newly from JSD created KB-Articles are not linked to the JSD Issue (and vice versa). I guess this is an app-...

• Question
• jira-service-desk

Currently we are trying to establish JIRA Service Desk to support our customers. We have different projects, customers and SLAs. Our Agents will work accross Service Desk projects and should be ...

• Question
• jira-service-desk

I tried to create a JIRA user, but found that their email address was already in JIRA because they were a Service Desk customer.  I cannot add them as a new JIRA user now, nor can I figure out h...

• Question
• cloud
• jira
• jira-service-desk
• jira-service-desk-cloud

Is it possible to send files as attachments when relying upon the automated emails generated from adding a comment? I can see it is possible to attach a file to the ticket and then reference that fi...

• Question
• jira-service-desk

Is it possible to easily migrate data and configuration from the cloud-based solution of JIRA + JIRA Service Desk to a self-hosted (server hosted) solution?

• Question
• cloud
• jira
• jira-service-desk

• Question
• jira-service-desk

Hi,    My customer has not received a notification of a ticket that I made on their behalf. In an attempt to debug I added customer account for myself, and (successfully) added this accoun...

• Question
• jira-service-desk

I would like to be notified of an attempt to create a JIRA Service Desk ticket via email by an unknown customer. 

• Question
• jira-service-desk

Hi,   I am new to this. I am trying to use link a Confluence space to Jira. Link is getting established without any further details, i.e. authentication like secret question, token URLs etc. ...

• Question
• application-link
• jira-service-desk

Is it possible to add a message to the main Service Desk Portal page?  My users are getting confused thinking they can use their login for our services to access our support system.  I'm tr...

• Question
• jira-service-desk

I have Service Desk setup and running on the Cloud service. I have one customer that has several users that will be creating helpdesk issues but I want all the issues to be in  one group. Is th...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

When a user creates a ticket from the customer portal in Service Desk the create ticket notification always emails out as coming from Anonymous and not the user. Any further work on the ticket comes ...

• Question
• jira-service-desk

Has anybody managed to configure Service Desk somehow that quoted part of the message is stripped from the incoming email from a customer? I would like signatures which usually start with "enter dash...

• Question
• jelly
• jira-service-desk