Community resources
Community resources
Community resources
Jira Service Management
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Hello I would like the Root Cause field on a Ticket to be a drop down menu of already created options to avoid new option being typed in constantly. Thanks
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After creating a ticket by customer as a service desk team I am unable to change priority
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Hi, I want to see all related Jira issues in the Assets object view, including those that are resolved. I have created a new saved filter which is empty (i.e. shows all issues) and tried to select ...
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Hi, I'd like to find out a proper way to set this up. My company is offering two types of SLAs (Priority and Standard) for our clients. Standard = 8/5 calendar, standard SLA timing (eg 4H, 8H, 12H ...
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Hi team, As of now, we are developing a service with the below simplified functionalities: 1. Allow users to create a ticket on a Jira Service Desk board via our internal GUI 2. Allow the approver...
386 views 1 1 Deleted user January 16, 2024 -
We have a use case where we want to have a JSM Project where certain incidents are raised, but a department in another JSM Project may need to be tasked with performing an action 1. Is this ...
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Hi I created few customized services(For example:E.IS Internal Others), like below, to categorize tickets. This is one of them, E.IS internal Others, and I can see its Service ID. and I want a...
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Edit - Tried to format code block We are currently trying to set an array of users that are in an attribute in an asset object as approvers. The "add" operator doesn't seem to work as the following...
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Hi, i need your help again, i´m trying to setting up my service desk portal, and i need to add fields in the widget. For example, this is my actual widget or form i don´t konw the exactly name... and...
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I have a project that 3 different teams use but are similar in need. However, each team has a distribution list with the projects email address as the only member. Depending on which email address it...
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Seems like all users from our domain are in your suppression list. Can you please clear all of them?
Under Customer notification logs we found first the error "Error from email provider: 550 no such address here" during a DNS change. After a few hours we received the error "Recipient’s email address...
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Project settings > Email requests > logs I can see that people are attempting to place a ticket but it "FAILED" Sorry, self-signup is disabled for this help center. You need to be...
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Hi community! We're using Status Time App since 3 years ago, the company have been created a lot of report with this app Recently something happened with this plugin, it seems all reports w...
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They are not seeing a divsion on our ticketing system at all.
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Hi there - is it possible to setup some sort of automation that automatically adds component fields to child issues once a parent component field has been added?
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We're thrilled to announce that 20,000 agents are now available on Jira Service Management cloud. Building on our momentum in March, we’ve doubled the number of agents again to help meet enterprise n...
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Tengo un formulario donde mis clientes reportan los problemas que tienen, cuando envían el formulario este queda registrado en Jira como un nuevo ticket, pero si el cliente después de este quiere agr...
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Eliminar un cliente de un proyecto, intente hasta eliminándolo y volviendo agregar a todo attlasian y sigue en los proyectos que no quiero que este.
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We would like to pull for reporting needs the time shown in the screen shot as separate fields. Is this possible? "48" in 1 column and "1" in a separate column.
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Elizabeth StylesJan 16, 2024 Hi, I have removed the disabled USER and tried to freshly add him back again, but JIRA Service management keeps saying I can't send "INVITE" because USER is di...
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Hola, estoy empezando un proyecto de asistencia en Jira, y cuando respondo a un cliente desde mi usuario sale como "Belén Pérez respondió: (...)", lo mismo pasa si responde otro compañero. Mi pregun...
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Hi Atlassian Community, I'm currently working on a project in Jira where I need to create a dynamic form that can add sections based on a user-selected value. The challenge I'm facing is to dynamica...
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I have a question for the group that are related to KB pages. Is there a way to ensure that a KB article is applied to a ticket before the ticket can be closed? I ask because if a KB articl...
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Hi guys! Could you help me please? I have some old request types that are no longer part of the customer portal, but they appear when an employee creates a ticket, as shown in the image below. ...
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Within OpsGenie, how I can print my on call weeks for the entire calendar year?
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- opsgenie
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