Why is someone unavailable as a customer?

[Sarah Casner]

They are not seeing a divsion on our ticketing system at all.

[Marc - Devoteam]

Hi @Sarah Casner 

Welcome to the community.

Can you clarify a bit more.

Is the user referring to the portal, this is most likely;

https://<your-instance>.atlassian.net/servicedesk

Or are they seeing multiple JSM titles on the portal, are both portals available as open.

See Customer Permissions on how portals can be limited or makes specific customer groups in your system and adjust the permission scheme per project to only allow the related customers to see the project on the portal

[Jack Brickey]

Hi @Sarah Casner , welcome to the community.

Can you please help me better understand what you're referring to? What do you mean by they are not seeing a division? Maybe they are not seeing the specific project/Card on the health center page?