Community resources
Community resources
Community resources
Jira Service Management
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So when I want to share a ticket with another team, I have a to clone the ticket to another project so the other team can check and work on it on that project from the cloned ticket. During th...
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Hi, I am having problems with the following rule (the real rule is much larger, this is just a cut-down version to demonstrate the challenge): The "Lookup issues" and "Log" actions are working ...
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Hi, Previously, project configuration were such that after status Postponed, the Resolution was set to Cancel. It needs to be replaced.
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Hi Jira community, I have around 100 Jira issues where status are initially as "Waiting for Support". Is there a way (automated or via the Jira interface) where I can ch...
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Good morning i need a little help!!! I trying to add an icon to my help center just like i did it before, but i can´t remember how. Sure must be ease, but i can´t resolve it. Thanks so much!! ...
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- announcement
- jira-service-desk
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I have raised a ticket 7 days ago with the same question .. is Jira ticketing system is HIPAA Complaint ?
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I'm trying to catalogue our services and the brevity of properties you can define against a Service type leads me to think I'd be wasting my time defining them here. Yes, I can create dependencies, l...
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We have pulled our hardware assets from our Intune system into our Jira Assets Management system. We would like to update several fields that did not import correctly. Can we import a CSV...
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Hello, We have this Customer Notification that sends an email to customers that the issue has been resolved and so on. I would like to know if there is a way to exclude one of our closed stat...
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Hi, I'm wondering if it's possible to create a Custom field for all projects to use but each project has there own unique dropdownlist with values just for that project.
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I am a new Admin user and I want to see what has been configured by previous users on our Opsgenie account and would like to potentially export the settings as periodic back-ups. For example we have...
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Is it possible to only install Jira Service Management without Jira Software and is the whole price for Jira Service Management Data Center for for example 50 agents $17200?
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jira service management dropdown how to allow editing of jira deployment
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Good day, May I ask what are the possible reason why when I Open a report page it display error saying " Could not fetch results " . Please see attached picture for actual screen. Thank y...
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Hi there, I wonder if it is possible to also translate the front page title of the help center like we can translate various texts in portals (via Project settings -> Language support). I trie...
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Hello Guys, We try to get repository from GitLab but we unable to see the list of repositories as we have. but we have already authenticated the tool.
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Incidents that created on JSM is not showing on Opsgenie Incidents. How can i integrate the JSM incidents to Opsgenie for creating a postmortem report?
- Question
- opsgenie
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Hello community. Can I ask for help? I try to made Regex pattern validation i short text field on my form. I am trying to get the following format: 16/01/2024 07:57 DD/MM/YYYY HH:MM (with ...
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We have a customer with multiple locations that have our asset installed. We would like the customer to identify the location of the issue when logging an incident in the customer portal. ...
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Based on this docs, its only set to Jira Server. https://confluence.atlassian.com/automation/automation-service-limits-993924705.html We want to set this param to jira cloud ou...
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HI\i Guys, Seeking assistance with setting up our Legal Team in JIRA from Fresh Service. I keep finding that when I setup a Service Management project, it links to the Customer Support Port...
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When I get an email notification from our system (that a new ticket was created via an email request) here is what it looks like... Please help An error was encountered whilst handling messa...
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Hello Atlassian Community, The ability to surface objects from Jira Service Management Assets in Confluence is now available in open beta! After a successful early access program, we're now ready t...
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Hi, Seeing if there is a way to group canned responses? For instance, I have 15 canned responses that all fall within the same type of category, is there a way I can group them into one...
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Hello, Can Jira Server be integrated into ServiceNow successfully? If so, what are the potential obstacles or issues that may be encountered? Additionally Once an integration of Jira Server into Ser...
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