Community resources
Community resources
Community resources
Jira Service Management
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Our Business Hours calendar is set to M-F 9AM to 5PM, which the SLAs are calculated to run against. However, when using the Reports functionality they seem to be pulling in and including weeken...
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If you go to Assets -> Object Schema -> (for a schema) gear icon -> Configure -> Automation: If you click on the gear icon here, you have Disable, Run, Reset. Selecting Disable...
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Both my custom date fields and my system date fields are behaving strangely. I'm getting impossible dates / times, like "45/14/2023 4:45 PM", "41/29/2023 6:41 PM" or "00/08/2023" I've checked...
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The more I try to work with Opsgenie, the less I feel like it's viable for... anything. I'm in the unfortunate position of being the only person at my company with any knowledge at all on the platfor...
- Question
- jira-service-management
- opsgenie
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Hello, In the Opsgenie > Analytics > On Call Reports section, I need to create a schedule and have it sent to my email. The issue is that the only option available is to receive the .csv file ...
- Question
- opsgenie
- cloud
- jira
- jira-cloud
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Hi there, We are trying the cloud version of Jira, including Confluence, Service Manager, and Bitbucket. We want to use our current data and modifications for testing, wipe the data, and migrate aga...
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We are in the process of rolling out the Discovery Agent 3.2.0 in our environment through an RMM software. The Discovery Agent program/service installs correctly, runs scans on schedule and creates a...
- Question
- agent
- assets
- assets-discovery
- cloud
- discovery
- +3 more tags...
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Hi, I have added two new Issue Types (Data request and Application request). Both of them share the same workflow as an existing issuetype, same Screen and Screen Schema. When I want to link an Is...
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We are in need of an option to export a single object that shows includes all data. Comments, activity, linked issues, linked objects and attachments. Single issues can be exported with this data but...
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Hi, i like to be able to trace the 'due date' changes of a ticket so that we can understand how many changes were made and by how much 'due date' has been changed is there a way to get this ...
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At the moment we are on a standard edition with 15 agents. We have a few automations in place but we are interested in add many more, but we are limited by the limit of 5k/m. Isn't it a good ...
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I have mistakenly opened the jira ticket and it is p0 and the SLA is 4 hours we had fixed and closed in 3 hours but after 1 day opned the ticket now the SLA got breached, how to undo that and al...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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I am trying to use smart values to return fields from my tickets into an email to the stakeholders. However some fields are not working - the date picker field and the user picker field - they are f...
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I've looked everywhere, but I cannot find a way to query Jira for all Service Management users (accountType = "customer"). If I already know the exact accountID /rest/api/3/user?accountId=&nbs...
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I created a automation following the steps in How to send notification when bad customer satisfaction received in Automation | Jira | Atlassian Documentation. But alert gets triggerd for all ra...
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A few weeks ago I noticed forms in my tickets started to be formatted differently. This persists on different browsers and after clearing cache. Functionally it works, and when editing an attached fo...
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We have a system that should send out a notification email until 4 am to signal that the loads have succeeded. Is it possible to configure opsgenie in a way that I get a notification in case the emai...
- Question
- jira
- jira-software
- opsgenie
- unknown-hosting-type
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I want to add a customer to a project. They already have a Jira account.
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Hi! We need to disable an ability to create new objects manually within some object types in Assets scheme, so that objects could be created only by automatic imports. However editing objects shou...
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Dear Community Members, I hope you're doing well. I'm facing a critical issue while using Planswift in conjunction with Microsoft Excel, and I'm seeking advice or solutions from the community. Issu...
- Question
- halp
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Hello, Im new to assets and im trying to limit laptop options when submitting a new starter based on job role (Windows or Macbook) Ive created an object for the job role and then an attri...
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Hi, I am using the following insight API to get list of assets: http://…../rest/insight/1.0/iql/objects The output of API is only 25 assets. Even when a call the API ase below to increase max resu...
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Hi, Time to Resolution - Breached data is available for closed tickets not for the currently opened tickets, do we have JQL code to get those details Regards Somnath
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Hi, I am looking for a way to change (extend) the page size of the lists in the portal view, e.g. "My Requests" or "All Requests". Is this possible? Thanks! Reinhard
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Hello I would like the Root Cause field on a Ticket to be a drop down menu of already created options to avoid new option being typed in constantly. Thanks
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