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After creating a ticket by customer as a service desk team I am unable to change priority.

Abhinash Thati
Abhinash Thati
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January 16, 2024
After creating a ticket by customer as a service desk team I am unable to change priority
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Marc - Devoteam
Marc - Devoteam
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January 17, 2024

Hi @Abhinash Thati 

Welcome to the community.

This is most likely related to the fact that on the edit screen, related to the issue type in Jira the priority field is not on the screen.

Or a second option could be that is prohibited by the workflow.

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Nikola Perisic
Nikola Perisic
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January 17, 2024

Hello @Abhinash Thati ,

Welcome to the Atlassian community!

Are you receiving any error messages?

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