Under Customer notification logs we found first the error "Error from email provider: 550 no such address here" during a DNS change. After a few hours we received the error "Recipient’s email address is on a suppression list."
Therefore do we assume that our domain landed in your suppression list.
Hi @Test
See this help page for more information on suppression lists: https://confluence.atlassian.com/jirakb/jira-cloud-email-notification-suppression-list-and-why-users-don-t-receive-email-notification-1236938226.html
To remove users, you'll need to contact Altassian Support: https://support.atlassian.com/contact/#/
Ste
Hi,
I can see that you created a support case over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-955419 and that someone else from support has cleared the suppression for your domain.
Regards,
Andy
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