Hello, I am using the Jira integration in Opsgenie (create a Jira issue when alert is created) and would like to change the due date field to be today + 7 days. Is this possible? The only possible w...
Hi team Any experience connecting the JAGGAER purchasing platform with Jira Service Management? Many thanks for your interest. M.A.
Hi We currently have a customer portal which users can use to raise tickets by filling out various forms. We also have a Techbar team and users can visit the Techbar in person to handle their...
We need to upgrade our Windows based JS and JSM setup from version 8.20.9 to latest LTS 9.12.4. After we successfully upgraded via the installer JS, as always we need to upgrade JSM via "Upload an A...
...fUnavailability = customFieldManager.getCustomFieldObjectsByName("Unavailability Type")[0] config.unavailabilityType = issue.getCustomFieldValue(cfUnavailability) return true ${config.unavailabilityType...
Hi there, My goal is to create a ticket through an email request and add a person who should be involved in the ticket every time the ticket updates, by including them in the CC field. I'd l...
Hello, Iam using User Picker (multiple user) filed and I want to make validation that the user is selection two users not only one user ? I have script runner and magic box plugin
Hello! I've looked around but could not find my specific case. Only how to edit or modify statuses, not really have one status take the place of another. I have the following workflow: &nbs...
We have a Jira board for service request here a random person is able to signup using his email , normally jira server should be enabled signup for there on own staff of your own companies not...
Will Jira reset the existing token(for integration with GIT) after resetting the user password?
Hi everybody ! I am looking for an easy way to insert an Excel file at the end of a Jira form. I would like users to first fill different fields of the Jira form in which the file i...
I want to add my team mate to a already create project. How can i do this?
Can I include a link to the issue in the notification email when an issue owner is assigned?
If various fields are changed on a ticket without commenting on the ticket, we always get a new comment that only contains the date and time of the last action. Is it possible to make the change visi...
Hi everyone, I'm seeking clarification on the limits and counting mechanism for automation in Jira. Specifically, I'd like to know how many automation rules Jira can run concurrently and how these ar...
I have a scenario where we are receiving notifications for server Up and Down times and would like to be able to create an automation that closes both issues if they are created within a specified am...
One of our client is using BMC remedy for their operations Jira software for development, they do have Jira Service Management, they have 50 plus licenses in JSM. They are looking to migrate t...
We are currently using service management (Cloud), instead of using Jira native SMTP server we want to instead relay emails through a 3rd party SMTP server like SendGrid. Is this possible?
Hello, I am testing the new JSM functionality to escalate a ticket to developers, directly from the JSM project I have seen in the documentation that developers with the role of collaborator in t...
...he body of the last external comment ? **EDIT** I've found the {{comment.internal}} smart value that returns true or false on whether a comment is internal or not, but haven't found a way to use t...
Hello Guys, Email updates into a ticket import the entire email chain instead of only the latest response. There needs to be an escape character in everyone’s signature telling Jira to stop importin...
Good Morning, I would like to be able to send auto reply emails to users who submit a support request via email to a JSM project they have no access to, due to their domain being placed on the...
good day I have this account but I am not the administrator it is asking me to pay the license fee but I can't renew it could you help me 2 ways 1 know which email is the administrator 2. make ...
I would like to check in a comment the following duplicate of ABC-123 would like to check I’d duplicate text in comment (case in sensitive) if it does extract the Numbers after ABC- which wo...
We have a (Non-profit) community license for Jira Software and Jira Service Management and are in the process of planning a migration to the cloud. We don't have a lot of users, probably 10 active o...
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