Community resources
Community resources
Jira Service Management
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Concept Relates To Application Type Jira Service Management Deployment Type Jira Cloud, Jira Server, Jira Data Center What is shown? A defaul...
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Hi, New to setting up OpsGenie, and playing around. One thing I want to try is setting up an integration with Service Desk, so that an OpsGenie team gets an alert if an issue is raised in Service De...
- Question
- opsgenie
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Hi all - We have a 24x5 L1 schedule and a 24x7 L2 schedule in the same escalation policy and are running into a delay that we are trying to work around. By design, alerts are sent via escalation pol...
- Question
- opsgenie
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Hi, I have teams working in queues for customer request. Those request come in via email and into Jira service desk. We are looking to create a burndown report and chart. Has anyone do...
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I'm trying to figure out a way to update details for our service management customers and organizations on a schedule via Automation or API calls. Today we are using third-party Active Directory too...
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I created a new project in JIRA service desk and am trying to route the ticket as it is being generated. When the user or service tech is filling out the create ticket form, we have cascading custom...
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Hi All, I'm trying to figure out a way to delete specific attachments in a request. The scenario is this: I copy 3 attachments from a parent issue but I only need 1 of them for a specific issue type...
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We have some lookup tables stored in Asset. One of the attributes is the field type of Project, which should return all projects. However, it is specifically leaving out one project...
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Hi, Is there a way to sort tickets that come into our unassigned queue into tiers based on levels of experience/knowledge? For example, being able to assign smaller tasks into tier 1 and more comple...
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I am currently trying to move our company using google forms for certain requests, right now when someone fills out the form, it sends the form to the three emails for different help desks to open ti...
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Hello friends 😊 I saw a similar question but the answer wasn’t clear enough- I want to make sure that I’m not missing anything and that I completely understand everything correctly with reg...
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Hi, I have this weird problem. I did create an automation which synchronize 2 projects: Jira Service Management project and Jira Software project. It works like that: when issue created proj...
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Hello, I have a question. At my workplace, we are migrating from Jira Server to Jira Service Management (JSM). We've migrated all the projects, but when I try to make them appear in the portal, they ...
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Our company is transitioning from our previous Help Desk application to Jira ITSM. Normally, I'd be researching and scouring the internet for help with my current task, but other issues have sped up ...
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Hello, I have an issue regarding JSM and the Customer Portal in JIRA SERVER. The problem I'm facing is that when I create a new project in JSM, it automatically appears in the customer portal, and I...
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Do we have option of restricting the jira service management on Mobile phones and Create a policy to access accounts only based on IP restrictions
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Is it possible to use the Opsgenie integration with Azure to trigger an Azure vm restart when Opsgenie receives an alert from Prometheus. If so, is there any documentation to support the setup proces...
- Question
- azure
- opsgenie
- prometheus
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I'm looking for a way to capture and report the time Eng resources are getting pulled in to assist in resolving ticket/incidents. I created a form within the ticket to capture name, dates and t...
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Hi all, is it possibile to add the parent issue key within the summary of a subtask that is created through an automation? I tried this automation but it doesn't work: Could you help me? It w...
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Hi all, Just looking into some Automation for our Service Requests to change the summary field (subject). I've managed to use the 'COPY' option bring in a certain field But I'd like to add...
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this issue is recently happened and not yet solved see the words is correct eventhough it is showing red line can you please help me to look into it
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grace-periode : JSM renewed with wrong plan -> assets back available when we upgrade back to premium
Will asset objects be removed if you accidentally downgrade to JSM Standard and then upgrade to JSM Premium a few days later? Situation: Due to an error in the annual renewal process, the JSM subscr...
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When an issue is raised in JSM, I would like to automate the linking of HubSpot objects in my HubSpot account, based on values in the JSM ticket. For example, if a ticket is associated with a particu...
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Hi all, I'm looking to tag users in my automation rule that comments on issues that have not had a response for X days. I need to tag both the reporter and the requested participants. I am usi...
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